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Why Do Complaints Take So Long?
March 2022
In the March edition of the Console Newsletter, Research Director Samer Araabi explores trends in the lengths of complaint stages in IAM complaint processes. Understanding the drivers of complaint stage lengths can uncover important learnings about what particular stages entail, and help set expectations for communities and advocates participating in years-long complaints. On average, complaints take over two years to produce outputs. Is this too long? Are there dangers in pushing for faster processing of complaints?
Research: Why Do Complaints Take So Long?
By Samer Araabi — March 7, 2022
Accountability Spotlight
Noteworthy updates on Bank and IAM policy and practice
UN Publishes Final Version of Remedy in Development Finance: Guidance and Practice Report
On February 23, the Office of the United Nations High Commissioner for Human Rights (OHCHR) published the final version of their report Remedy in Development: Guidance and Practice. The report highlights the existing gap in remedy for harm from DFI-financed projects, and proposes key recommendations, including how DFIs should plan in advance for remedy at the beginning of project cycles, how remedy can be enabled through IAM mandates, and how DFIs can provide remedy as part of responsible exiting of harmful projects.
EU Proposal to Require Complaints Procedures in Due Diligence
On February 23, the European Commission released a proposal for an EU-wide directive on “Corporate Sustainability Due Diligence." The primary objective of the proposal is to impose due diligence requirements on EU companies to prevent and respond to environmental and social harm, including a requirement for companies that meet size and financial turnover prerequisites to establish complaints procedures.
Console Queries
Highlights of user questions and suggestions
Is there a way for users to save searches to come back to later?
Currently we don't have a feature to save searches, but users with accounts can "follow" particular complaints by clicking the green "follow" button on a complaint page. The dashboard can also be used to track all complaints filed to a particular mechanism, raising a particular issue, or within a particular sector. We are planning to build a save feature into the Dashboard for users with accounts later this year.