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Home > Newsletters > Sept. 5, 2023

Why Cant We Compare Complaints?

September 2023

In this month's newsletter, Research Director Samer Araabi makes the case for developing a shared complaint vocabulary across the growing number of Independent Accountability Mechanisms, what steps can be taken in that direction, and what potential for harm exists in the push for data standardization.

Research: Why Can't We Compare Complaints?

By Samer Araabi — Sept. 5, 2023

The lack of a shared "complaint vocabulary" across the various IAMs hampers community comprehension, broader public engagement, and system-wide analysis. As the number of complaints grows, so does the need for a standardized method to assess, categorize, and report complaints.

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