Charting the path of every single complaint

February 2024

In this month's newsletter, Senior Research Associate Megumi Tsutsui walks us through a flowchart that follows the path of every complaint submitted to an independent accountability mechanism (IAM) that made it to the end of the process. For most, that ending is premature. But, for complaints that get to a compliance investigation or dispute resolution phase, chances are high that some acknowledgment of harm to the community or wrongdoing by the Bank or its client will be found.

You may have also received a previous newsletter edition last Tuesday; our auto-scheduler was a bit overzealous and we apologize for the mistake.

Research: Charting the path of every single complaint

By Megumi Tsutsui — Feb. 6, 2024

To understand how the system of independent accountability mechanisms is working for those who engage their services, we mapped out the path of every single complaint. Our analysis reveals huge barriers to entry, but also high likelihood of affirmation of the complaint if it reaches the compliance investigation or dispute resolution phase.

Accountability Spotlight

Noteworthy updates on Bank and IAM policy and practice

The World Bank launches an external review its Accountability Mechanism and Inspection Panel

The World Bank Board of Executive Directors (the Board) commissioned an External Review of the 2018 and 2020 Board-approved Reforms to the Inspection Panel Toolkit and Creation of the World Bank Accountability Mechanism, three years after their implementation.

Roadmap for AIIB Project-affected People’s Mechanism (PPM)'s review released

The Asian Infrastructure Investment Bank (AIIB) just released its roadmap for assessing the effectiveness of its accountability mechanism, the Project-affected People’s Mechanism or PPM. The goal of the assessment is to “make recommendations to the Board of Directors (the Board) for enhancing the PPM’s visibility, accessibility, and responsiveness to Project-affected People, and AIIB’s accountability.”

Formal Review of Asian Development Bank (ADB)'s Accountability Mechanism Policy announced

The ADB has initiated an external review of the Accountability Mechanism Policy (2012) to provide ADB with important perspectives to consider in an upcoming planned formal review. The Formal Review will be announced after the external review. A joint Board and Management working group will be established to lead the Formal Review.

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