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UNDP Social and Environmental Compliance Unit
Does the IAM inform complainants why their complaints failed?
Yes
Benchmark Category
Initial screening and response to a complaint
Date of Policy Review
Jan, 2018
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
Registered complaints that are found ineligible are provided an explanation. It is not clear whether unregistered complaints are provided an explanation (they are notified in writing).
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review