UNDP Stakeholder Response Mechanism Benchmark | Accountability Console

UNDP Stakeholder Response Mechanism

Does the IAM inform complainants why their complaints failed?

Yes

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 19, section Annex A, para. 3

Notes

The provision indicates that complaints concerning procurement and and employment "should be referred to the appropriate mechanism, either the relevant Business Unit, OAI or the appropriate national government audit body or equivalent)." It is unclear whether the provision instructs complainants or the SRM to refer the complaints.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	Yes
AFD Environmental and Social Complaints Mechanism	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Other
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review