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DEG/FMO/PR Independent Complaints Mechanism
Does the complainant have a time period to respond to a rejected complaint?
Other
Benchmark Category
Initial screening and response to a complaint
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
No set time period, but the Panel will endeavor to provide complainant with advice on measures that could be taken.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review