EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Does the complainant have a time period to respond to a rejected complaint?

Unknown

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

If complaint is declared inadmissible, complainants are "provided with suggestions as to whom they may address their concerns to."

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Unknown
UNDP Social and Environmental Compliance Unit	Unknown
DEG/FMO/PR Independent Complaints Mechanism	Other
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	Other
AFD Environmental and Social Complaints Mechanism	Unknown
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Other
AfDB Independent Recourse Mechanism	Unknown
WB Inspection Panel	Unknown
WB Accountability Mechanism	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review