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EBRD Project Complaint Mechanism
Does the complainant have a time period to respond to a rejected complaint?
Other
Benchmark Category
Initial screening and response to a complaint
Date of Policy Review
Jan, 2014
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
10 days, but only if the PCM Officer or Eligibility Assessors believe the errors can be remedied.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review