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DEG/FMO/PR Independent Complaints Mechanism
Does the IAM have full time staff (can include the director)?
No
Benchmark Category
IAM Staff
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Independent Complaints Mechanism FMO (FMO ICM); p. 3, section Definitions, Independent Expert Panel
- Independent Complaints Mechanism FMO (FMO ICM); p. 5, section paras. 1.2.3-1.2.4
- Independent Complaints Mechanism DEG (DEG ICM); p. 3, section Definitions, Independent Expert Panel
- Independent Complaints Mechanism DEG (DEG ICM); p. 5, section paras. 1.2.3-1.2.4
- Independent Complaints Mechanism Proparco (PR ICM); p. 3, section Definitions, Independent Expert Panel
- Independent Complaints Mechanism Proparco (PR ICM); p. 5, section paras. 1.2.3-1.2.4
Notes
The Complaints Office functions are housed in departments/functions of the respective institutions. It is not clear whether the Independent Expert Panel is full time or not.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review