IKI Office of the Independent Complaint Mechanism

Does the IAM have full time staff (can include the director)?

Unknown

Benchmark Category

IAM Staff

Date of Policy Review

Sep, 2023

Page Updated On:

Nov. 18, 2025, 12:31 p.m.

Citations

Complaint Mechanism Policy; p. 8, section 2.6

Notes

The policy does not specify whether Complaints Office staff and/or Expert Panel members are full-time staff. (However, in practice, the Expert Panel members are not full-time).

How do other IAMs compare?

IAM	Answer
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Unknown
Proparco Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism (old policy)	No
OPIC Office of Accountability	Unknown
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Unknown
EBRD Independent Project Accountability Mechanism	Unknown
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Unknown
WB Inspection Panel (2021 and prior)	Yes
AIIB Project-affected People’s Mechanism	Both the MD-CEIU and the PPM Secretariat are members of CEIU staff, and the policy does not make clear to what extent they work on other issues. The policy refers to additional PPM staff but notes that they too can come from CEIU staff.
IFC Compliance Advisor/Ombudsman	Yes
WB Accountability Mechanism	Yes
DFC Independent Accountability Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review