EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

Does the IAM have full time staff (can include the director)?

Yes

Benchmark Category

IAM Staff

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Yes

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Yes
UNDP Social and Environmental Compliance Unit	Unknown
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	No
OPIC Office of Accountability	Unknown
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Unknown
EBRD Independent Project Accountability Mechanism	Unknown
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Unknown
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Both the MD-CEIU and the PPM Secretariat are members of CEIU staff, and the policy does not make clear to what extent they work on other issues. The policy refers to additional PPM staff but notes that they too can come from CEIU staff.
IKI Compliance Mechanism	The policy does not specify whether Complaints Office staff and/or Expert Panel members are full-time staff. (However, in practice, the Expert Panel members are not full-time).
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review