EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

Is there a time frame within which a complaint must be brought?

Yes

Benchmark Category

When to bring the complaint

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

For dispute resolution, from the time there is an indication of interest in financing to up to 12 months following last disbursement or as long as EBRD still has an equity stake. For compliance review, from project approval to up to 24 months after Bank ceased participating in the project.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
UNDP Social and Environmental Compliance Unit	Yes
OPIC Office of Accountability	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
UNDP Stakeholder Response Mechanism	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review