EIB Complaints Mechanism Benchmark | Accountability Console
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EIB Complaints Mechanism

Is there a time frame within which a complaint must be brought?

Yes

Benchmark Category

When to bring the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Notes

Complaints must be submitted within one year from the date on which the facts upon which the allegation is based could be reasonably known by the complainant. Category E & F complaints can be admissible if the EIB is actively considering financing the project (i.e., after the Management Committee's decision to appraise). If the project has not been approved by the EIB, Category E &F complaints will go through the "Prevention Procedure".

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review