The Complaint concerns the design and development of the Cairo Metro Line 3, in the Zamalek area in Cairo (Egypt). The complainant, an individual, initially raised a number of social issues, related, in particular, to the failure to provide a prompt and adequate compensation after being temporarily resettled. Following the resolution of said issues, the complainant referred to a series of safety concerns related to the building in which the complainant resides, requesting a dilapidation report from the project promoter for safety and commercial reasons. As part of its problem solving function, the EIB-CM coordinated with the competent services in order to facilitate the complainant’s request. While acknowledging the commitment of the services in finding a solution, the EIB-CM suggested providing a reply to the complainant as soon as the services have finalised their consultation with the third parties concerned.