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Complaints Mechanism

European Investment Bank

Mechanism

Mechanism: Complaints Mechanism

Acronym: CM

Year Founded: 2008

Year Reviewed: 2017-2018

Website: Link

Total Complaints: 229

Active Complaints: 82

Registry: Link

The EIB, established in 1958, is the bank owned by and representing the interests of the European Union member states. It provides finance and expertise for investment projects that promote EU policy objectives, specifically growth and employment in Europe and integration of the EU. While 90% of EIB lending activity is in Europe, its mandate also includes financing economic (especially private sector-led), social, environmental, and/or energy-related development projects in countries outside of the EU, including in Africa, Asia and Latin America.


The EIB established a Complaints Mechanism in 2008 and released the current version of the mechanism’s policy in 2013. The Complaints Mechanism has two functions: Compliance review and Problem-solving. It takes a flexible approach to these functions, which apply to both private- and public-sector EIB operations.

See

Complaint Map

EIB Complaints Mechanism

European Investment Bank CM Complaints IAM Country Date Filed Status
Piraeus Port Expansion EIB CM Greece 26/09/2019 Active
Pune Metro Rail EIB CM India 01/09/2019 Active
Port-Disaster Infrastructure Reconstruction EIB CM Madagascar 05/08/2019 Active
Tomato Processing Line EIB CM Ukraine 01/08/2019 Active
Ukraine Early Recovery EIB CM Ukraine 14/07/2019 Closed Without Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 24/06/2019 Active
Bangalore Metro Rail Project Line R6 EIB CM India 06/06/2019 Active
Mariscina County Waste Management EIB CM Croatia 05/05/2019 Active
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 14/04/2019 Active
Mariscina County Waste Management Centre (CWMC) EIB CM Croatia 31/03/2019 Active
Curtis Biomass Power Generation Plant EIB CM Spain 18/03/2019 Active
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 03/03/2019 Active
TAP - TANAP EIB CM 06/02/2019 Active
Kharkiv Metro Expansion EIB CM Ukraine 22/01/2019 Active
S2 Denivellation de huit carrefours a Sfax EIB CM Tunisia 18/12/2018 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 04/11/2018 Active
ONEE Project Eolien EIB CM Morocco 21/10/2018 Active
Nepal Power System Expansion EIB CM Nepal 07/10/2018 Active
Devenish Nutrition EIB CM Ireland 30/08/2018 Closed Without Outputs
D4R7 Slovakia PPP EIB CM Slovakia 30/08/2018 Active
Akira I Geothermal Power Plant EIB CM Kenya 30/08/2018 Active
Municipal and Regional Infrastructure Loan EIB CM Serbia 13/08/2018 Active
Spain Gas Network Expansion II EIB CM Spain 12/07/2018 Closed Without Outputs
Modernisation Routiere I EIB CM Tunisia 01/07/2018 Active
Castilla y Leon Climate Change EIB CM Spain 31/05/2018 Active
Nenskra HPP EIB CM Georgia 31/05/2018 Active
Trans Adriatic Pipeline EIB CM Greece 31/05/2018 Active
Modernisation Routiere I EIB CM Tunisia 17/05/2018 Active
Modernisation Routiere I EIB CM Tunisia 09/05/2018 Active
Grand Contournement Ouest de Strasbourg EIB CM France 12/04/2018 Active
Spain Gas Network Expansion II EIB CM Spain 02/03/2018 Active
Spain Gas Network Expansion II EIB CM Spain 01/03/2018 Active
Spain Gas Network Expansion II EIB CM Spain 28/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 23/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 16/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 14/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 09/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 06/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 06/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 05/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 05/02/2018 Active
Trans Adriatic Pipeline EIB CM Greece 04/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 02/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 01/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 29/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 21/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 20/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 20/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 19/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 19/01/2018 Active
S3 Doublement de la MC27 EIB CM Tunisia 08/01/2018 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 14/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 13/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 07/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 06/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 30/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 21/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 19/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 15/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 15/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 15/11/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 09/11/2017 Active
E70 Grigoleti-Kobuleti Bypass EIB CM Georgia 12/10/2017 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Italy 26/09/2017 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Italy 02/08/2017 Closed Without Outputs
Trans Adriatic Pipeline EIB CM 26/07/2017 Closed Without Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 21/07/2017 Active
Trans Adriatic Pipeline EIB CM Italy 20/07/2017 Closed Without Outputs
Regional Mombasa Port Access Road EIB CM Kenya 17/07/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 11/07/2017 Closed Without Outputs
Trans Adriatic Pipeline EIB CM 06/07/2017 Active
Membrane Technology Environmental Conversion EIB CM Spain 04/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 04/07/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 03/07/2017 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Italy 03/07/2017 Closed Without Outputs
Regional Mombasa Port Access Road EIB CM Kenya 30/06/2017 Active
Georgia East-West Highway EIB CM Georgia 27/06/2017 Active
Trans Adriatic Pipeline EIB CM Italy 26/06/2017 Closed Without Outputs
Autoroute A45 PPP EIB CM France 02/06/2017 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 01/06/2017 Closed Without Outputs
Regional Mombasa Port Access Road EIB CM Kenya 25/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 22/05/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 19/05/2017 Closed With Outputs
Centrale Solaire de Ouarzazate EIB CM Morocco 15/05/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 09/05/2017 Closed With Outputs
Corridor VC Mostar South EIB CM Bosnia and Herzegovina 02/05/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 03/04/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 27/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2017 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 02/03/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 01/03/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 08/02/2017 Closed Without Outputs
Nenskra HPP EIB CM Georgia 27/01/2017 Closed Without Outputs
Armenia M6 Interstate Road EIB CM Armenia 27/01/2017 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 18/01/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 09/01/2017 Active
JASPERS - Ljubiljana Wastewater Collection & Treatment EIB CM Slovenia 06/01/2017 Closed With Outputs
JASPERS - Lecevica Waste Management Centre EIB CM Croatia 21/12/2016 Closed With Outputs
KANIV Pumped Storage Plant EIB CM Ukraine 22/11/2016 Closed Without Outputs
Réseau Ferroviaire Rapide EIB CM Tunisia 11/11/2016 Active
KANIV Pumped Storage Plant EIB CM Ukraine 09/11/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Italy 13/10/2016 Closed Without Outputs
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 12/10/2016 Active
Trans Adriatic Pipeline EIB CM Italy 11/10/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 29/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 29/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 29/09/2016 Closed Without Outputs
CA CCFL Reventazon Hydropower EIB CM Costa Rica 28/09/2016 Active
Trans Adriatic Pipeline EIB CM Albania 14/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 07/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 07/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 07/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 02/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 02/09/2016 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Albania 24/08/2016 Closed Without Outputs
JESSICA Initiative EIB CM Bulgaria 10/08/2016 Active
Trans Adriatic Pipeline EIB CM Albania 23/07/2016 Closed Without Outputs
Grand Contournement Ouest de Strasbourg EIB CM France 19/07/2016 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 19/06/2016 Closed Without Outputs
D4R7 Slovakia PPP EIB CM 03/06/2016 Closed Without Outputs
Projects Solaires Ouarzazate EIB CM Morocco 05/05/2016 Closed Without Outputs
Georgia East-West Highway EIB CM Georgia 21/04/2016 Active
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Active
Réseau Ferroviaire Rapide EIB CM Tunisia 06/04/2016 Active
Rocade Extérieure du Grand Tunis EIB CM Tunisia 08/01/2016 Closed Without Outputs
Vasilikos-Western Nicosia Conveyor Water Supply EIB CM Cyprus 20/05/2015 Closed With Outputs Outside Process
Termovalorizzatore Firenze 2 EIB CM Italy 20/05/2015 Closed Without Outputs
A4 Motorway, Zgorzelec - Krzyowa EIB CM Poland 19/05/2015 Closed Without Outputs
Termovalorizzatore Firenze EIB CM Italy 21/04/2015 Closed With Outputs Outside Process
ELENA/Environmental Impact EIB CM Sweden 21/04/2015 Closed With Outputs Outside Process
Mallorca Hospital EIB CM Spain 04/03/2015 Closed Without Outputs
Mediterranean Railway Corridor 2 EIB CM Spain 26/01/2015 Closed Without Outputs
Cairo Metro Line 3 (Phase 3) 2 EIB CM Egypt 29/12/2014 Closed Without Outputs
Vladivostok CHP Project EIB CM Russia 10/12/2014 Closed Without Outputs
Groupe OCP - Modernisation EIB CM Morocco 16/11/2014 Closed Without Outputs
Municipal and Regional Infrastructure Loan 2 EIB CM Serbia 07/10/2014 Closed Without Outputs
EMS Electricity Network Upgrading EIB CM Serbia 21/09/2014 Closed With Outputs
Olkaria B EIB CM Kenya 31/07/2014 Closed With Outputs
Olkaria A EIB CM Kenya 16/07/2014 Closed With Outputs
Fier Bypass EIB CM Albania 16/06/2014 Closed Without Outputs
Mediterranean Railway Corridor EIB CM Spain 13/05/2014 Closed Without Outputs
Belgrade Bypass 2 EIB CM Serbia 03/03/2014 Closed Without Outputs
Valencia Centros Escolares Severi Torres EIB CM Spain 27/01/2014 Closed Without Outputs
Route E420 Frasnes-Bruly RTE EIB CM Belgium 22/01/2014 Closed Without Outputs
AES Sonel - Electricity Supply EIB CM Cameroon 20/01/2014 Closed Without Outputs
Castor Underground Gas Storage EIB CM Spain 02/12/2013 Closed With Outputs
Electricity Network Upgrading EIB CM West Bank 24/10/2013 Closed Without Outputs
Railroad Gilje-Paracin EIB CM Serbia 22/10/2013 Closed Without Outputs
Medio Ambiente Water Infrastructure EIB CM Spain 08/10/2013 Closed With Outputs Outside Process
Valencia Centros Escolares El Bracal EIB CM Spain 04/09/2013 Closed Without Outputs
Secondary and Local Roads Programme EIB CM Albania 03/09/2013 Active
Valencia Centros Escolares Joan Ribera, Spain EIB CM Spain 04/08/2013 Closed Without Outputs
Mauritius Waste Water EIB CM Mauritius 16/07/2013 Closed Without Outputs
Terminal Contenedores Cadiz 2 EIB CM Spain 16/07/2013 Closed Without Outputs
Puerto Sevilla EIB CM Spain 15/07/2013 Closed Without Outputs
Highway Interchange Petlovo Brdo EIB CM Serbia 22/03/2013 Closed Without Outputs
Mariscina County Waste Management EIB CM Croatia 05/03/2013 Closed Without Outputs
Transit Roads V Lot 17 EIB CM Bulgaria 14/12/2012 Closed Without Outputs
N11-N7 Motorway PPP EIB CM Ireland 07/12/2012 Closed Without Outputs
ICL Specialty Chemicals R&D EIB CM Spain 18/10/2012 Closed With Outputs Outside Process
DTS Expressway EIB CM Poland 11/07/2012 Closed Without Outputs
Rivne-Kyiv High Voltage Line EIB CM Ukraine 05/07/2012 Closed Without Outputs
Larnaca Sewerage and Drainage I EIB CM Cyprus 26/05/2012 Closed With Outputs
Ambatovy Nickel Project EIB CM Madagascar 09/05/2012 Closed With Outputs
Poland Motorways EIB CM Poland 08/05/2012 Closed Without Outputs
Thermal Power Plant Sostanj EIB CM Slovenia 03/05/2012 Closed Without Outputs
Eastern Poland Roads Ten-T EIB CM Poland 02/05/2012 Closed Without Outputs
Valencia Centros Escolares Emilio Lluch EIB CM Spain 13/04/2012 Closed With Outputs
Waste Disposal Plant in Grad Varazd EIB CM Croatia 14/03/2012 Closed Without Outputs
Municipal and Regional Infrastructure Loan EIB CM Serbia 29/02/2012 Closed Without Outputs
Autoroute Sfax-Gabes EIB CM Tunisia 12/02/2012 Closed Without Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 04/01/2012 Closed Without Outputs
Terminal Contenedores Cadiz EIB CM Spain 02/01/2012 Closed Without Outputs
STEG - Sousse Power Plant EIB CM Tunisia 12/12/2011 Closed Without Outputs
Porto De Aveiro EIB CM Portugal 07/11/2011 Closed Without Outputs
Infrastructuras de la Nueva Darsena de Cartagena EIB CM Spain 04/11/2011 Closed Without Outputs
NFC Forestry Project EIB CM Uganda 20/10/2011 Closed Without Outputs
Roads Rehabilitation VI EIB CM Romania 30/09/2011 Closed Without Outputs
Belgrade By-Pass EIB CM Serbia 22/09/2011 Closed With Outputs
Eurasia Tunnel EIB CM Turkey 26/05/2011 Closed Without Outputs
KTK Motorway PPP EIB CM Greece 17/05/2011 Closed Without Outputs
Corridor 10 Highway E-75 EIB CM Serbia 03/05/2011 Closed Without Outputs
Portuguese Dam Program EIB CM Portugal 02/05/2011 Closed Without Outputs
Bucharest Metro Line 5 EIB CM Romania 28/04/2011 Closed With Outputs
South Poland CHP, Bielsko-Biala, Poland EIB CM Poland 29/03/2011 Closed Without Outputs
Panama Canal Expansion EIB CM Panama 09/03/2011 Active
Subconcessao Pinhal Interior EIB CM Portugal 04/03/2011 Active
TES EIB CM Slovenia 27/02/2011 Closed Without Outputs
Warsaw Ring Road EIB CM Poland 07/02/2011 Closed Without Outputs
Eirgrid East-West Interconnector TEN-E EIB CM Ireland 03/11/2010 Closed Without Outputs
MOZAL II EIB CM Mozambique 26/10/2010 Closed With Outputs
Torun Bridge EIB CM Poland 19/10/2010 Closed Without Outputs
DISI - Amman Water Conveyor EIB CM Jordan 13/10/2010 Closed Without Outputs
Brenner Base Tunnel EIB CM Austria 27/09/2010 Closed Without Outputs
Asturias Waste Management EIB CM Spain 23/09/2010 Closed Without Outputs
Scottish & Southern Renewables EIB CM United Kingdom 16/09/2010 Closed Without Outputs
Noise pollution caused by the new EIB/EIF Building 2 EIB CM Luxembourg 29/07/2010 Closed With Outputs Outside Process
Noise pollution caused by the new EIB/EIF Building EIB CM Luxembourg 14/07/2010 Closed With Outputs Outside Process
Ecocimento Fibre Cement EIB CM Mozambique 13/07/2010 Closed Without Outputs
Motorway A-2 2 EIB CM Poland 09/07/2010 Closed Without Outputs
Gipuzkoa Waste Management Project EIB CM Spain 05/07/2010 Closed Without Outputs
Gilgel Gibe 3 EIB CM Ethiopia 08/06/2010 Closed With Outputs
BTA Toll Road EIB CM Dominican Republic 09/03/2010 Closed Without Outputs
Belgrade Urban Renewal EIB CM Serbia 28/02/2010 Closed Without Outputs
Belgrade Urban Renewal 2 EIB CM Serbia 25/02/2010 Closed Without Outputs
M11 Gorey to Enniscorthy Road EIB CM Ireland 21/02/2010 Closed Without Outputs
DTS Expressway II EIB CM Poland 15/01/2010 Closed Without Outputs
Barro Blanco Hydroelectric EIB CM Panama 11/12/2009 Closed Without Outputs
Motorway A-2 EIB CM Poland 02/12/2009 Closed Without Outputs
Bujagali Hydroelectric EIB CM Uganda 01/12/2009 Closed With Outputs
Zadar Port EIB CM Croatia 26/11/2009 Closed Without Outputs
Motorways D1 EIB CM Slovakia 19/10/2009 Closed With Outputs
Gazela Bridge Rehabilitation EIB CM Serbia 28/09/2009 Closed Without Outputs
Petronor EIB CM Spain 31/08/2009 Closed Without Outputs
South Sinai Power Plant EIB CM Egypt 19/05/2009 Closed Without Outputs
Nuweiba Power Plant Project EIB CM Egypt 19/05/2009 Closed Without Outputs
MoSE Venice EIB CM Italy 11/05/2009 Closed Without Outputs
Slovak Motorways D1 EIB CM Slovakia 05/05/2009 Closed Without Outputs
Tajikistan Framework Agreement EIB CM Tajikistan 25/03/2009 Closed Without Outputs
Gazela Bridge EIB CM Serbia 19/03/2009 Closed Without Outputs
Gilgel Gibe III Dam EIB CM Ethiopia 04/03/2009 Closed Without Outputs
Bujagali-hydroelectric EIB CM Uganda 24/02/2009 Closed With Outputs
Transport Lending Policy EIB CM Unknown 07/11/2008 Closed With Outputs
Sonae Novobord EIB CM South Africa 13/04/2008 Closed Without Outputs