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Financial Intermediary-01
Issues
Community health and safety
Description: Complaint raises concerns related to public health and safety including incidents of or an increase in accidents, release of hazardous materials, and spread of diseases. Concerns related to retaliation and/or violence are not included.
Complaints with this Issue: 363
Consultation and disclosure
Description: Complaint raises concerns regarding inadequate or absent consultation about or disclosure of project information, including project impacts and/or mitigation plans.
Complaints with this Issue: 537
Due diligence
Description: Complaint raises concerns about inadequate or absent prior investigation of project impacts.
Complaints with this Issue: 486
Environmental
Description: Complaint raises concerns regarding environmental impacts that do not refer specifically to water, pollution, or biodiversity.
Complaints with this Issue: 408
Indigenous peoples
Description: Complaint raises concerns about impacts on indigenous or traditional communities.
Complaints with this Issue: 89
Other
Description: Complaint raises concerns about impacts that do not fit in one of the other categories. Complaints about which there is no publicly available information regarding the issues raised are also included.
Complaints with this Issue: 219
Pollution
Description: Complaint raises concerns about releases of pollutants related to the project, including hazardous or non-hazardous chemicals, minerals, metals, pathogens, odors, noise, vibration, radiation, light, and heat.
Complaints with this Issue: 229
Property damage
Description: Complaint raises concerns about specific harm to property, including buildings, land, or property value. Concerns related to physical or economic displacement, pollution, or community health and safety are not included.
Complaints with this Issue: 169
Sectors
Project
Name: PSBC Equity
Investments: IFC 35461
Client: Postal Savings Bank of China (PSBC)
Support: Equity
Country: Indonesia
Complaint
IAM: Compliance Advisor/Ombudsman (CAO)
ID: indonesia-financial-intermediary-01
Date Filed: Oct. 31, 2019
Date Closed: July 8, 2022
Status: Closed Without Outputs
Description
Complaint Stages
Filing
Oct. 31, 2019
Filing
Status:
Start Date: Oct. 31, 2019
Registration
Not Undertaken
Registration
Status: Not Undertaken
Explanation: Not offered by mechanism, Stage is not practiced by mechanism
Eligibility
Oct. 31, 2019 -
Jan. 19, 2022
Eligibility
Status: Closed With Output
Start Date: Oct. 31, 2019
End Date: Jan. 19, 2022
Dispute Resolution
Not Undertaken
Dispute Resolution
Status: Not Undertaken
Explanation: Actor(s) involved refused to participate; Actor(s) involved refused to participate, All parties involved refused to go through dispute resolution
Compliance Review
Jan. 19, 2022 -
July 8, 2022
Compliance Review
Status: Closed Without Output
Explanation: Funding and/or consideration ended
Has Compliance Report: Yes
Non-Compliance Found: No
Monitoring
Not Undertaken
Closed
July 8, 2022
Timeline
Documents
| Name | Category | Description |
|---|---|---|
| Assessment Report | Eligibility | |
| Assessment Report | Eligibility | |
| Complaint | Filing | |
| Compliance Appraisal | Appraisal | |
| Compliance Appraisal | Appraisal |
Involved Groups
| Name | Complaints | Group Type |
|---|---|---|
| Inclusive Development International (IDI) | 5 | International CSO |
Related Complaints
| Project | IAM | Country | Date Filed | Status |
|---|---|---|---|---|
| PSBC-02 | IFC CAO | Cambodia | 22/08/2023 | Active |