Nepal: Urban Water Supply and Sanitation (Sector) Project | Accountability Console
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Nepal: Urban Water Supply and Sanitation (Sector) Project

Issues

Consultation and disclosure

Description: Complaint raises concerns regarding inadequate or absent consultation about or disclosure of project information, including project impacts and/or mitigation plans.

Complaints with this Issue: 538

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Water

Description: Complaint raises concerns about access to or availability of water. Concerns related to water pollution are not included.

Complaints with this Issue: 195

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Sectors

Infrastructure

Description: Project relates to construction or improvement of large structures, facilities, or public works projects. Examples include roads and other transportation projects, sanitation and water treatment facilities, power plants, and industrial facilities.

Complaints in this Sector: 995

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Project

Name: Nepal : Urban Water Supply and Sanitation (Sector) Project

Investments: ADB 35173-015

Client: Nepal

Support: Loans

Country: Nepal

Complaint

IAM: Special Project Facilitator and Compliance Review Panel (SPF CRP)

ID: SPF-2023-10-01-0149

Date Filed: July 27, 2023

Date Closed: Nov. 24, 2023

Status: Closed With Outputs Outside Process

Description

The complainant, who the team assumed to be a resident of Suryabinayak Municipality - 4, complained (as received by SARD on 17 July 2023) of not receiving water for about one and half month from the Dakshin Barahi System of Dadhikot Urban Water Supply and Sanitation Subproject which is being implemented under ADB Loan 3711. The complainant mentioned he visited the water supply office several times. However, he reported that the project officials did not provide reliable and accurate information.

Complaint Stages

Filing

July 27, 2023

Filing

Status:

Start Date: July 27, 2023

Registration

July 27, 2023 -

July 28, 2023

Registration

Status: Closed With Output

Start Date: July 27, 2023

End Date: July 28, 2023

Eligibility

July 28, 2023 -

Aug. 24, 2023

Eligibility

Status: Closed With Output

Explanation: Good faith requirement not met; Addressed outside process

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Case closed in earlier stage

Compliance Review

Not Undertaken

Compliance Review

Status: Not Undertaken

Explanation: Case closed in earlier stage

Has Compliance Report: No

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Case closed in earlier stage

Closed

Nov. 24, 2023

Timeline