Between June 2017 and October 2019, the EIB-CM received emails from more than 200 individuals complaining about the implementation of the Resettlement Action Plan (RAP) for the Regional Mombasa Port Access Road project in Kenya. The project concerns the rehabilitation of a 41.64 km-long road section, 40.31 km of which is included in the project. The project is divided into two lots: Lot 1, financed by African Development Bank (AfDB) and the Government of Kenya and governed by the AfDB’s social safeguard policies – currently under implementation; and Lot 2, co-financed by KfW and the EIB – construction not yet commenced – and governed by the EIB Social and Environmental Standards. Mirroring the fact that both Lot 1 and 2 fall under a single project definition, the lenders agreed with the promoter to issue a single RAP. The implementation will follow the respective lenders’ standards in each lot, to encourage equivalent resettlement impact management measures across the two lots. The EIB-CM grouped the different allegations into the following categories: failure to compensate Project-Affected Persons (PAPs) promptly for affected assets; inability to detail compensation awards reflecting the full replacement cost; failure to cover all PAPs in the project corridor and avoid forced eviction; failure to conduct a transparent and inclusive stakeholder engagement process throughout all phases of the project and provide a functioning grievance mechanism.