Complaints | Accountability Console
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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


Complaint Filters

IAM
Status
Issue
Filer Type
is registered
Is eligible
Has DR Agreement
Non-Compliance Found
Is monitored
Complaint Country
Complaint Region
Rejection Reasons
Year Filed
Year Closed
Min Duration (months)
Max Duration (months)
Has Commitments
Commitment Status
Community Facing Commitments
Institution Facing Commitments

Complaint Stage Filters

Registration Outputs
Has registration report
Unregistered - Reasons
Eligibility Outputs
Has eligibility report
Ineligibility - Reasons
Dispute Resolution Outputs
Has dr report
No DR - Reasons
Compliance Review Outputs
Has compliance report
No CR - Reasons
Monitoring Outputs
Has monitoring report
No Monitoring - Reasons

Project Filters

Bank
Project
Client
Implementer
Sector
Investment Type
Project Country
Project Region
Clear
French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Monitoring
European Investment Bank CM Complaints IAM Country Date Filed Status
Ambatovy Nickel Project EIB CM Madagascar 09/05/2012 Monitoring
Highway Interchange Petlovo Brdo EIB CM Serbia 22/03/2013 Monitoring
Mariscina County Waste Management EIB CM Croatia 06/03/2013 Monitoring
Valencia Centros Escolares II-2 EIB CM Spain 04/09/2013 Monitoring
Valencia Centros Escolares Escolares II-2 EIB CM Spain 05/08/2013 Monitoring
Grand Contournement Ouest de Strasbourg EIB CM France 12/04/2018 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 07/12/2017 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 09/11/2017 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 30/06/2017 Monitoring
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 02/03/2017 Monitoring
Armenia M6 Interstate Road EIB CM Armenia 27/01/2017 Monitoring
Réseau Ferroviaire Rapide EIB CM Tunisia 11/11/2016 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 12/10/2016 Monitoring
Grand Contournement Ouest de Strasbourg EIB CM France 19/07/2016 Monitoring
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 19/06/2016 Monitoring
Réseau Ferroviaire Rapide EIB CM Tunisia 06/04/2016 Monitoring
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 15/04/2019 Monitoring
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 04/03/2019 Monitoring
Kharkiv Metro Expansion EIB CM Ukraine 22/01/2019 Monitoring
Nenskra HPP EIB CM Georgia 01/06/2018 Monitoring
D4R7 Slovakia PPP EIB CM Slovakia 31/08/2018 Monitoring
Nepal Power System Expansion EIB CM Nepal 08/10/2018 Monitoring
Divaca-Koper Second Rail Track EIB CM Slovenia 26/10/2020 Monitoring
Mariscina County Waste Management EIB CM Croatia 28/05/2020 Monitoring
Budapest Airport Concession (CAPEX Plan) EIB CM Hungary 02/03/2020 Monitoring
Flood Protection Measures EIB CM Greece 23/07/2021 Monitoring
Flood Protection Measures EIB CM Greece 12/07/2021 Monitoring
Malawi NRWB Water Efficiency EIB CM Malawi 09/07/2021 Monitoring
Divaca-Koper Second Rail Track EIB CM Slovenia 25/11/2020 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 25/02/2021 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
Flood Protection Measures EIB CM Greece 21/09/2021 Monitoring
Zenata Urban Development Project EIB CM Morocco 06/05/2022 Monitoring
Zenata Urban Development Project EIB CM Morocco 03/11/2022 Monitoring
Small Hydropower Projects (Serbia) EIB CM Serbia 25/01/2022 Monitoring
Zenata Urban Development EIB CM Morocco 23/03/2021 Monitoring
S4 Deviation Zarzis EIB CM Tunisia 16/11/2021 Monitoring
Bangalore Metro Rail Project - Line R6 EIB CM 24/03/2022 Monitoring
SRWB Water Supply and Sanitation Programme EIB CM Malawi 14/03/2022 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 19/02/2018 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2018 Monitoring
Zenata Urban Development EIB CM Morocco 15/04/2023 Monitoring
Zenata Urban Development EIB CM Morocco 19/05/2023 Monitoring
Zenata Urban Development EIB CM Morocco 10/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development Project EIB CM Morocco 19/10/2022 Monitoring
Sofia Municipal Infrastructure EIB CM Bulgaria 18/08/2015 Monitoring
IFC/MIGA CAO Complaints IAM Country Date Filed Status
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
Bujagali Energy-06/Bujagali IFC CAO Uganda 03/04/2013 Monitoring
Bujagali Energy-07/Bujagali IFC CAO Uganda 03/02/2015 Monitoring
CIFI-01/Hidro Santa Cruz IFC CAO Guatemala 15/07/2015 Monitoring
CAO Compliance Audit of IFC's Financial Sector Investments IFC CAO World 01/04/2011 Monitoring
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Monitoring
Lonmin-02/Marikana IFC CAO South Africa 16/06/2015 Monitoring
Real LRIF-01/Coban IFC CAO Guatemala 29/10/2014 Monitoring
Tata Tea-02/Assam IFC CAO India 02/02/2013 Monitoring
Tata Tea-01/CAO Vice President Request IFC CAO India 01/05/2012 Monitoring
Tata Ultra Mega-01/Mundra and Anjar IFC CAO India 14/06/2011 Monitoring
Togo LCT-01/Lome IFC CAO Togo 09/03/2015 Monitoring
Alex Dev Ltd-03/Beni Suef IFC CAO Egypt 10/05/2017 Monitoring
Alex Dev Ltd-02/Beni Suef IFC CAO Egypt 13/02/2017 Monitoring
Alto Maipo-01/Cajon del Maipo IFC CAO Chile 24/01/2017 Monitoring
Alto Maipo-02/Cajon del Maipo IFC CAO Chile 05/07/2017 Monitoring
Bidco Bev. & Det.-01/Thika IFC CAO Kenya 10/06/2016 Monitoring
Bidco-04/Thika IFC CAO Kenya 23/05/2017 Monitoring
Bujagali Energy-08/Bujagali IFC CAO Uganda 06/06/2017 Monitoring
Eleme Fertilizer-01/Port Harcourt IFC CAO Nigeria 11/04/2018 Monitoring
Myanma Awba Group Company Ltd.-01/Myanmar IFC CAO Myanmar 04/10/2017 Monitoring
Rizal Commercial Banking Corporation (RCBC)-01 IFC CAO Philippines 11/10/2017 Monitoring
Tata Ultra Mega-02/Tragadi Village IFC CAO India 27/04/2016 Monitoring
Togo LCT-02/Lome IFC CAO Togo 16/02/2018 Monitoring
PL IV-01/Multiple locations IFC CAO Panama 18/06/2018 Monitoring
Indorama Kokand/Hamkor Bank-01 IFC CAO Uzbekistan 30/06/2016 Monitoring
Bridge International Academies-04/Kenya Vice President Request IFC CAO Kenya 01/04/2018 Monitoring
Benban Solar-01 IFC CAO Egypt 08/06/2022 Monitoring
Togo LCT-03/Lome IFC CAO Togo 20/12/2022 Monitoring
United Nations Development Programme SRM Complaints IAM Country Date Filed Status
India High Range Mountain Landscape Project UNDP SRM India 10/12/2015 Monitoring