The EIB Complaints Mechanism received a complaint registered under the case reference SG/E/2023/09 from an individual regarding the Zenata Urban Development Project implemented in the Commune of Ain Harrouda, between Casablanca and Mohammedia in Morocco. The project involves the resettlement of more than 40,000 persons. The complainant informed the EIB-CM that him, his wife and his child had been excluded from the resettlement process altogether. The local project level grievance mechanism had indeed initially considered the complainant to be ineligible for the resettlement.