Zenata Urban Development Project | Accountability Console
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Zenata Urban Development Project

Issues

Community health and safety

Description: Complaint raises concerns related to public health and safety including incidents of or an increase in accidents, release of hazardous materials, and spread of diseases. Concerns related to retaliation and/or violence are not included.

Complaints with this Issue: 363

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Displacement (physical and/or economic)

Description: Complaint raises concerns about physical relocation, loss of shelter, and/or loss of assets that relate to income or livelihood.

Complaints with this Issue: 494

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Environmental

Description: Complaint raises concerns regarding environmental impacts that do not refer specifically to water, pollution, or biodiversity.

Complaints with this Issue: 408

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Sectors

Community capacity and development

Description: Project relates to programs targeted at training, capacity-building, and/or enabling public participation for specific groups within the community.

Complaints in this Sector: 112

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Infrastructure

Description: Project relates to construction or improvement of large structures, facilities, or public works projects. Examples include roads and other transportation projects, sanitation and water treatment facilities, power plants, and industrial facilities.

Complaints in this Sector: 994

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Project

Name: Zenata Urban Development Project

Investments: EIB

Client: SOCIETE D'AMENAGEMENT ZENATA

Support: Loans, Risk Guarantee

Country: Morocco

Complaint

IAM: Complaints Mechanism (CM)

ID: SG/E/2022/08

Date Filed: April 28, 2022

Date Closed: April 5, 2023

Status: Closed With Outputs Outside Process

Description

In April 2022, EIB-CM received a complaint from an individual who alleged having lost his right to compensation as part of the resettlement implemented for the Zenata Urban Development Project co-financed by the EIB. During the initial assessment of the complaint, it appeared that the issue of the loss of entitlement for his family had been solved by the promoter, which was later also communicated to the complainant. The complainant informed EIB-CM that he would consider his complaint resolved after receiving a formal written invitation to take part in the lottery drawing for his compensation. Once this had occurred and after verifying with the complainant, EIB-CM closed the complaint under articles 4.1 and 4.2 of its simplified procedure.

Complaint Stages

Filing

April 28, 2022

Filing

Status:

Start Date: April 28, 2022

Registration

April 28, 2022 -

May 2, 2022

Registration

Status: Closed With Output

Start Date: April 28, 2022

End Date: May 2, 2022

Eligibility

May 2, 2022 -

Oct. 12, 2022

Eligibility

Status: Closed With Output

Start Date: May 2, 2022

End Date: Oct. 12, 2022

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Case closed in earlier stage

Compliance Review

Oct. 12, 2022 -

April 5, 2023

Compliance Review

Status: Closed Without Output

Explanation: Addressed outside process

Has Compliance Report: No

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Case closed in earlier stage; Addressed outside process

Closed

April 5, 2023

Timeline