Zenata Urban Development Project | Accountability Console
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Zenata Urban Development Project

Issues

Displacement (physical and/or economic)

Description: Complaint raises concerns about physical relocation, loss of shelter, and/or loss of assets that relate to income or livelihood.

Complaints with this Issue: 494

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Sectors

Community capacity and development

Description: Project relates to programs targeted at training, capacity-building, and/or enabling public participation for specific groups within the community.

Complaints in this Sector: 112

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Infrastructure

Description: Project relates to construction or improvement of large structures, facilities, or public works projects. Examples include roads and other transportation projects, sanitation and water treatment facilities, power plants, and industrial facilities.

Complaints in this Sector: 995

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Project

Name: Zenata Urban Development Project

Investments: EIB

Client: SOCIETE D'AMENAGEMENT ZENATA

Support: Loans, Risk Guarantee

Country: Morocco

Complaint

IAM: Complaints Mechanism (CM)

ID: SG/E/2022/11B

Date Filed: June 6, 2022

Date Closed: Dec. 1, 2022

Status: Closed With Outputs

Description

The EIB Complaints Mechanism received a complaint registered under the case reference SG/E/2022/11B from an individual regarding the Zenata Urban Development Project implemented in the Commune of Ain Harrouda, between Casablanca and Mohammedia in Morocco. The project involves the resettlement of more than 40,000 persons. The complainant’s father and one of his brothers were both eligible for compensation and have received in compensation half a lot respectively. However, the complainant and a second brother were married after April 2012, the Resettlement Action Plan (RAP) cut-off date. According to the RAP and EIB Environmental and Social Standard 6 on involuntary resettlement, the cut-off date is generally defined to determine the population affected by a project and their eligibility for compensation. It starts from the date of the census and is also set to avoid opportunistic influx or claims. The project has put in place an “integration process” enabling under certain conditions the integration and compensation of originally non-entitled household members in order to take into account demographic changes. The complainant claims for additional compensation in the form of one additional apartment for his own nuclear family.

Complaint Stages

Filing

June 6, 2022

Filing

Status:

Start Date: June 6, 2022

Registration

June 6, 2022 -

July 11, 2022

Registration

Status: Closed With Output

Start Date: June 6, 2022

End Date: July 11, 2022

Eligibility

Closed With Output

Eligibility

Status: Closed With Output

Explanation: Outside of mandate, Alleged bank action did not occur

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Case closed in earlier stage; Unknown

Compliance Review

July 11, 2022 -

Nov. 22, 2022

Compliance Review

Status: Closed With Output

Explanation: Case closed in earlier stage, Complaint was originally found ineligible or not registered

Has Compliance Report: Yes

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Case closed in earlier stage; Outside of mandate, Bank not found to be responsible party

Closed

Dec. 1, 2022

Timeline