Complaint > Myanma Awba Group Company Ltd.-01/Myanmar

Eligibility: Assessment Report, Myanma Awba Group Company Ltd.-01 - June 2018 - English

...requested meetings with the Company to understand the potential harm to the community, but that the Company has not responded to these requests. The only consultation done with the community was with regard to corporate social investment (CSI). Furthermore, the ESIA report is being disputed by the Complainants, who claim that they were not consulted during the process. They claim that water tests were only conducted on some, (but not all) of the potentially affected villages within the req...

Complaint > Mindoro Resources-01/Jabonga

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situa...

Complaint > Avianca-01/Bogota

Eligibility: Ombudsman Assessment Report Regarding concerns from labor unions on IFC's investment in the Avianca project (#25899) in Colombia, May 2012

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO‟s Ombudsman function. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

Complaint > Panama Canal Expansion-01/Gatun

Eligibility: English

...President and Board of the World Bank Group, and the public, that CAO Ombudsman has closed the complaint and transferred it to CAO Compliance for appraisal. 3 See: http://www.ifc.org/enviro and http://miganet.worldbank.org/wb/index.cfm 5|Page 1. The complaint From May to June 2011, the CAO received complaint letters from several local and national civil society and environmental organizations and members of the organization Alianza Pro Panama4, requesting CAO’s assistance in addre...

Complaint > Lonmin-02/Marikana

Eligibility: Assessment Report- Lonmin-02 - September 2015

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- TABLE OF CONTENTS List of Acronyms ……………………………………………………… 4 1. Overview ……………………………………………………… 5 2. Bac...

Complaint > Wilmar Group-03/Jambi

Appraisal: CAO Appraisal Report - Wilmar-03 - June 25_2014

...President, IFC/MIGA management, or the President of the World Bank Group. The focus of the CAO compliance function is the performance of IFC and MIGA, not their client. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC’s/MIGA’s implem...

Complaint > Avianca-01/Bogota

Appraisal: Compliance Appraisal for Audit of IFC regarding Avianca S.A., Colombia: Case of Complaint from Global Unions on behalf of unions representing employees of Avianca, January 8, 2013

...requested. It is unclear to CAO whether requesting further information in the subsequent year’s AMR meets this requirement. In this context CAO notes that subsequent AMRs have not contained significantly more information on labor issues. 6 This is to be completed according to amendments to the legal agreement between IFC and the Company that extend the E&S provisions of the legal agreement to cover the operations of TACA in addition to those of Avianca. Appraisal Report ...

Complaint > Albania Hydros-01/Tirana

Appraisal: CAO Compliance Appraisal of IFC advisory service project: Albania Hydros. March 18, 2014

...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO compliance is on IFC and MIGA, not their client. This applies to all IFC’s business activities including the real sector, financial markets, and advisory services. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions....

Complaint > Alex Dev-01/Wadi al-Qamar

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Bidco Bev. & Det.-01/Thika

Appraisal: CAO Compliance Appraisal Report - Bidco Bev. & Det.-01 - English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

Complaint > Agrokasa-01/Ica

Monitoring: CAO Audit Monitoring and Closure Report: Monitoring of IFC's Response to CAO Audit of IFC's Investments in Agribusiness in the Ica Valley, Peru, June 20, 2013

...requested: an update on any new policies, procedures or practices that have been adopted to ensure that: (a) differing opinions around E&S issues are reconciled constructively, and (b) that E&S staff are supported in voicing their professional judgment in contentious contexts. Noting that similar tensions continue to play out in our current case load, CAO requests information on how IFC is monitoring the effectiveness of measures taken to address thes...

Complaint > Bujagali Energy-05/Bujagali

Agreement: Interim Ombudsman / Dispute Resolution Monitoring Report, January 2016

Uganda: Bujagali Energy-05 Interim Ombudsman/Dispute Resolution1 Monitoring Report January 2016 The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA), members of the World Bank Group. CAO reports directly to the President of the World Bank Group, and its mandate is to assist in address...

Complaint > Lydian Intl3-01/Gndevaz & Jermuk

Filing: Complaint regarding Lydian Amulsar project

...request. If you have a questions, please contact with Inga Zarafyan, president of “EcoLur” Informational NGO. E-mail: ingazarafyan@gmail.com, info@ecolur.org, sosamulsar@gmail.com Tel: +374 91 92 12 64 mob. 18 http://ecolur.org/en/news/mining/donvt-disturb-us-to-make-money-photos/3907/ 19 http://ecolur.org/en/news/mining/ecolur-open-letter-to-quotgeoteamquot-cjsc/3924/ 20 See open letter to IFC http://ecolur.org/en/news/mining/public-calling-for-ifc-stop-amulsar-project/5262/

Complaint > Aconcagua-01/Santa Barbara

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO‟s Ombudsman function. This assessment report is a public document that summarizes the complaint, stakeholder views expressed during the CAO‟s assessment phase, an...

Complaint > Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay

Filing: Complaint

...Request of Complainants to the CAO The complainants request: 1. That the Compliance Advisor Ombudsman (CAO) use all of its powers and faculties to ensure that the IFC Board of Directors cease all further consideration of financing these projects; 2. That the CAO investigate and ensure consultation with all affected communities and individuals, who have expressed their extreme concern with the environmental, social and economic risks of these projects in thei...

Complaint > Ingenio Montelimar-01/Montelimar Environs

Agreement: Final Agreement with Annexes - Montelimar 01 - October 2019 - English

...President and Vice President), to follow up on complaints and suggestions received through AMBED. This Committee has defined a procedure that has guided the twenty-two meetings held so far. 5.3 The parties have revised and amended the Procedure for the Committee for Complaints and Suggestions which, in its most recent version, is an integral part of this Agreement, superseding the previous one, and attached hereto as Annex III. 5.4 The Montelimar Corporation reiterates that...

Complaint > Vizhinjam-01/Kerala

Compliance Report: CAO Compliance Investigation Report, Vizhinjam 01, 02 & 03 - January 23, 2018

...requested from IFC information in relation to possible IFC exposure to the port construction through investments in banks and funds. IFC did not provide requested information in relation to these issues. As a result, CAO does not further explore this issue as part of the compliance investigation. CAO’s investigation considers the port project as it was configured up until the time of IFC’s final delivery of the draft Port ESIA in April 2013. It does not assess the port project as implemented sub...

Complaint > Wilmar Group-03/Jambi

Compliance Report: English

...President, the CAO Vice President or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project environmental and social (E&S) performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether:  The actual E&S out...

Complaint > Eco Oro-01/Bucaramanga

Filing: Complaint to the CAO, June 13, 2012

...request by the NGOs of the Province of Soto Santander within the process of requesting the Environmental License for the Angostura Project (Annex 1). 11 On June 2, 2011, the Governor of Santander, Horacio Serpa, and Assembly President Roberto Schmalbach invited the municipal authorities, council members and leaders of Soto Norte, and the Comité por la Defensa del Paramo de Santurbán, the CAS, the CDMB, and other social organizations, to set up a work table to seek alternatives for mu...

Complaint > Kurum Hydro-01/Bradashesh

Eligibility: Assessment Report - Kurum-September_2015- English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- TABLE OF CONTENTS List of Acronyms ……………………………………………………… 4 1. Overview ……………………………………………………… 5 2. Bac...