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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Development Forestry Sector Management Project

    Filing: 69-Request for Inspection Attachments (English)

    ...changes in the companies’ ownership and permitting a company to bid upon a concession even through one of the company’s owners owed money to the government; • Breaches of laws prohibiting collusion between bidders; • Violations of laws prohibiting the award of logging concessions on private land; • Negotiations that illegally changed the tax requirements outlined in bid documents after bids had been awarded. Had the contractual changes not been exposed by intern...

    WB Inspection Panel - Liberia - 2010
  2. Complaint > Second Urban Environment Sanitation Project

    Compliance Report: 49-Investigation Report (English)

    ...changes in project concept or design, as appropriate, as the project evolves or circumstances change; (d) identify the key risks to project sustainability and recommend appropriate risk management strategies and actions to the borrower; and (e) prepare the Bank’s Implementation Completion Report to account for the use of Bank resources, and to draw lessons to improve the design of future projects, sector and country strategi...

    WB Inspection Panel - Ghana - 2007
  3. Complaint > Power Sector Generation and Restructuring Project

    Management Response: 46-Management Report and Recommendation (English)

    ...change of Government in 2005 and Management’s letters to the Government in April and May 2006, in which the Bank requested confirmation from the new Government of Albania that it agreed with continuation of the Power Sector Generation and Restructuring Project. Management would like to reiterate that when the Government in Albania changed, following elections in June 2005, the Bank gave time for the new authorities to review the project, recognizing that it had been the subject of political deba...

    WB Inspection Panel - Albania - 2007
  4. Complaint > South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) (Second Request)

    Management Response: 74-Management Response (English)

    ...changed from an APL to a SIL as this was the only Bank instrument that would fulfill the request by the Government. With the change of the lending instrument from an APL to a SIL at appraisal, the entire Project was reclassified as environmental Category A, involving involuntary resettlement. The implication of this re-classification was that the EARF was no longer sufficient for the requirements under OP 4.01, which specify that a detailed Environmental Assessment (EA) report covering all road ...

    WB Inspection Panel - Kazakhstan - 2011
  5. Complaint > Mining Development and Environmental Control Assistance Project

    Compliance Report: 20-Investigation Report (English)

    ...changes with authorities, Project Staff and consultants. 89. OD 13.05 states that “[p]roject supervision is one of the Bank’s most important activities.” It adds that the “ main purposes [of project supervision] are, inter alia, to identify problems promptly as they arise during implementation and help the borrower resolve them, and to modify as necessary the project concept and design as the project evolves during implementation or as circumstances change (in this context, Ban...

    WB Inspection Panel - Ecuador - 1999
  6. Complaint > EPS Emergency Power Sector Reconstruction Loan, EPS Power II and EPS Kolubara Environmental Improvement

    Filing: Complaint

    ...change substantially in the next few years”. First, although 'substantially' can be open to interpretation, we would argue that production was planned to change substantially from 2011 onwards, and that this was known at the time of the appraisal of the project. This is shown for example in the General Regulation Plan for the Area of Barosevac, Medosevac, Zeoke and Burovo (2008) (p.5), which shows that in 2011 production for the Kolubara basin was planned to be at 30 million tonnes while in 2020...

    EBRD Project Complaint Mechanism - Serbia
  7. Complaint > Amaravati Sustainable Capital City Development Project

    Eligibility: Inspection Panel Report and Recommendation

    ...Climate Resilient Flood Mitigation. The objective of this proposed component would be to build sustainable and climate resilient infrastructure in Amaravati City by supporting its integration with the natural surroundings, riverfront, and greenery. This component would finance: (i) flood mitigation works that include improving the carrying capacity of 26.5 km of the Kondaveeti Vagu River and its inflowing streams, including Erravagu, Kootella Vagu,...

    WB Inspection Panel - India - 2017
  8. Complaint > Amaravati Sustainable Capital City Development Project

    Eligibility: Second Report and Recommendation

    ...Climate Resilient Flood Mitigation. The objective of this proposed component would be to build sustainable and climate resilient infrastructure in Amaravati City by supporting its integration with the natural surroundings, riverfront, and greenery. This component would finance: (i) flood mitigation works that include improving the carrying capacity of 26.5 km of the Kondaveeti Vagu River and its inflowing streams, including Erravagu, Kootella Vagu,...

    WB Inspection Panel - India - 2017
  9. Complaint > None

    Policy Document: 2013 Annual Report

    ...changes. During CAO’s initial assessment of a complaint, the parties can choose which CAO function they wish to pursue: Dispute Resolution or Compliance. While CAO’s dispute resolution specialists will lead the assessments given their unique skills in stakeholder mapping and conflict analysis, the assessment period is now housed as an “Office-wide” function. Another change is our use of the term “ombudsman”; this term has been changed to “dispute resolution” to better reflect our work. The...

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  10. Complaint > Phase 1B of Lesotho Highlands Water Project, 1st Request

    Filing: 12-Request for Inspection (English)

    ...climate that now exists. 1.4 The LHWP. By way of background to the LHWP itself, concerns have often been expressed about design flaws associated with the first (completed) dam (Katse, Phase 1A). This Claim is based on the argument that "both Phase 1A and the next dam to be built -- Mohale (along with a diversion weir and tunnel to the Katse Reservoir), known as "Phase 1B" -- cause harm to the claimants and others similarly situated. Indeed we believe that a $50 million World Bank loan for Phase ...

    WB Inspection Panel - Lesotho - 1998
  11. Complaint > NTPC I Power Generation Project

    Management Response: Management Response

    ...change the location of the ashdike to Mithini (Rihand project site) was indeed the result of an attempt to further minimize resettlement and impact on agricultural land. Upgrading of existing ash dikes has also been considered and the land requirements for ash disposal are being brought down from 0.8 acre/MW to 0.6 acre/MW through improved ash pond management. However, the acquisition of additional land could not be entirely avoided. Management was satisfi...

    WB Inspection Panel - India - 1997
  12. Complaint > Tata Ultra Mega-02/Tragadi Village

    Appraisal: Tata Ultra Mega-02 Appraisal Report - September 2017 - English

    ...changes to the marine environment are adversely affecting traditional fishing practices and potential aquaculture projects. • Project-induced loss of structure / physical displacement: Complainants allege that the company destroyed houses built by fishermen of Tragadi village that were located on Tragadi bunder without adequate compensation. • Project-induced impacts to livelihoods / economic displacement: Complainants allege that project-induced...

    IFC Compliance Advisor/Ombudsman - India
  13. Complaint > Private Power Generation Project

    Management Action Plan: 44-First Management Progress Report

    ...Climate Change and commitment to disclose the Lake monthly “water release” information since Hydrology Risks; Victoria hydrological (water releases) December 2008 to the EAC. Potential Impacts on information and make it available to Lake Victoria; the EAC. Alternative Project Configurations (OP4.01) 4 II. PROJECT DESCRIPTION AND ST...

    WB Inspection Panel - Uganda - 2007
  14. Complaint > Agrokasa-01/Ica

    Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

    ...changed significantly during the IFC appraisal process. This change has a potential impact on the scope and nature of due diligence and on the understanding of what the investment includes for external interested parties. In the PDS-ER and PDS-ER Tier II, the description includes “‘hydraulic improvements” and provision of broader corporate financing. In the Investment Review Meeting notes, the description does not refer to the issues of water usage, although the substantive issues were raised by...

    IFC Compliance Advisor/Ombudsman - Peru
  15. Complaint > West African Gas Pipeline Project

    Management Response: 40-Management Response (English)

    ...Climate Change. to reduce the flaring and venting of gas associated with the As such, gas flaring is doing great harm to 5 Joint UNDP/World Bank Energy Sector Management Assistance Programme 2004. 30 West African Gas Pipeline Project OD/ No ...

    WB Inspection Panel - Ghana, Nigeria - 2006
  16. Complaint > West African Gas Pipeline Project

    Eligibility: 40-Eligibility Report Annex II Management Response

    ...Climate Change. to reduce the flaring and venting of gas associated with the As such, gas flaring is doing great harm to 5 Joint UNDP/World Bank Energy Sector Management Assistance Programme 2004. 30 West African Gas Pipeline Project OD/ No ...

    WB Inspection Panel - Ghana, Nigeria - 2006
  17. Complaint > Vishnugad Pipalkoti Hydro Electric Project

    Management Response: Management Response (English)

    ...changed. power house location is changed 6. Project affected people 6. The project is at initial stage discussed the opportunity of and hence employment possible employment with opportunities are not THDCIL. available. However in future if project is constructed, accordingly employment ...

    WB Inspection Panel - India - 2012
  18. Complaint > Tata Ultra Mega-01/Mundra and Anjar

    Compliance Report: English

    ...change from rail to conveyor for coal transport, and other minor changes) June Complaint: submitted by MASS to the CAO November Stakeholder Engagement and Benefit Sharing Study (also referred to as Survey of Tragadi Village) Needs Assessment Survey of Modhva Village IFC supervision visit 7 2012 March CGPL Unit 10, commercial operation date April IFC supervision visit 8 May Additional complaint submitted by MASS July ...

    IFC Compliance Advisor/Ombudsman - India
  19. Complaint > EPS Emergency Power Sector Reconstruction Loan, EPS Power II and EPS Kolubara Environmental Improvement

    Compliance Report: Compliance Review Report

    ...climate change. Based on this protocol, the baseline should include all the Scope 1 (All direct GHG emissions – defined as emissions from sources that are owned or controlled by the reporting entity) and Scope 2 emissions (Indirect GHG emissions from consumption of purchased electricity, heat or steam - Indirect GHG emissions are emissions that are a consequence of the activities of the reporting entity, but occur at sources owned or controlled by another entity, e.g. In this case – electricity)...

    EBRD Project Complaint Mechanism - Serbia
  20. Complaint > Second Rural Enterprise Support Project

    Management Response: 89-Management Response and Addendum (English)

    ...climate change and the growing environmental and social problems associated with cotton production, bring urgency to shifting the existing cropping pattern away from cotton to other crops such as fruits and vegetables. In line with this, the Country Partnership Strategy (CPS) 2012–15 supports activities to diversify production into non-cotton higher value agricultural products. The Request vi. The Request for Inspection was submitted by three NGOs on behalf of others who declare they live in...

    WB Inspection Panel - Uzbekistan - 2013