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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > PL IV-01/Multiple locations

    Eligibility: CAO Assessment Report - PL IV-01 - Panama - April 2019 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, go to www.cao-ombudsman.org. –2– TABLE OF CONTENTS LISTE OF ACRONYMS ..................................................................................................

    IFC Compliance Advisor/Ombudsman - Panama - 2019
  2. Complaint > Kalahari Diamond-01/Kalahari

    Eligibility: Assessment Report, June 24, 2005

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which these IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the assessment that are ...

    IFC Compliance Advisor/Ombudsman - Botswana
  3. Complaint > Mumbai Urban Transport Project

    Eligibility: 32-Eligibility Report (English)

    ...Request and registered it on April 28, 2004. In it the USOA Requesters asked that an investigation be recommended to the Bank’s 39 Letter from USOA Requesters to Panel, July 22, 2004. 40 First Request,¶3. 41 Ibid. 42 Letter from Requesters to MMRDA Commissioner dated December 8, 2003 and enclosed with the First Request. 43 Ibid. 44 Letter from USOA Requesters, July 22, 2004. 45 First Request, ¶5. ...

    WB Inspection Panel - India - 2004
  4. Complaint > Private Sector Development and Competitiveness Project, First Request

    Eligibility: 54-Second Eligibility Report (English)

    ...Requests 104. As stated above, in its first Report and Recommendation the Panel confirmed the eligibility of the Gécamines-related Requests and Requesters and, in this Report, the Panel confirms the eligibility of the Request and Requesters relating to the three banks. What follows are the Panel’s observations pertaining to the main issues raised in these Requests. 105. Main issues raised in the Gécamines Requests. The Panel observes that the Requesters’ focus ...

    WB Inspection Panel - Democratic Republic of Congo - 2009
  5. Complaint > Sustainable Development of Natural Resources - Additional Financing, and Sustainable Development of Natural Resources II

    Eligibility: 83-Eligibility Report (English)

    ...requests for inspection related to the Afghanistan: Sustainable Development of Natural Resources projects (SDNRP, SDNRP Additional Financing, and SDNRP-2). In this Report, both requests are hereinafter jointly referred to as “the Request”, unless otherwise specified. Furthermore, both sets of Requesters have asked for their identities to remain confidential. 4. The first request was sent in Pashto by a resident of Mes Aynak area of Logar Provin...

    WB Inspection Panel - Afghanistan - 2012
  6. Complaint > Tbilisi Railway Bypass 2

    Eligibility: Eligibility Assessment Report

    ...Request number: 2011/03. By Alexandre Asatiani, a PAP, via the Association Green Alternative This issue was brought directly by the Complainant to the attention of EBRD in January 2011. EBRD requested the Borrower to investigate the Complainant’s claims as soon as it received initial communications from the complainant. Georgian Railway has made a representation to EBRD that court action in respect of the Complainant’s ownership and/or occupancy rights in relation t...

    EBRD Project Complaint Mechanism - Georgia
  7. Complaint > Eskom Investment Support Project

    Eligibility: 65-Eligibility Report and Chairperson Statement (English)

    ...Requesters in advance of the Request for Inspection. The Requesters’ representatives corresponded with Bank Management prior to the submission of the Request for Inspection. However, the Requesters indicated they were not satisfied with the response received from Management. The Panel is therefore satisfied that the Request “does assert that the subject matter has been brought to Management‟s attention and that, in the Requesters‟ view, Management has failed to respond ...

    WB Inspection Panel - South Africa - 2010
  8. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Eligibility: 51-Management Report and Recommendation (English)

    ...Request on behalf of themselves and on behalf of ten other area residents who are landowners and who also signed the Request (hereafter referred to as the “Requesters”). This Request for Inspection is the third Request that the Panel has received concerning this Project. 2. On August 28, 2006, the Panel received a Request for Inspection (the “First Request”), dated August 20, 2006. The First Request was submitted by Mr. Hugo Mario Arriola-Klein and Dr. Nancy Beatriz Jullier, residents of C...

    WB Inspection Panel - Argentina - 2007
  9. Complaint > TCQ-01/Puerto Quetzal

    Eligibility: TCQ Assessment Report_Sept 10 2014 English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS .....................................................................................................

    IFC Compliance Advisor/Ombudsman - Guatemala - 2014
  10. Complaint > CBG-01/Sangaredi

    Eligibility: CAO Assessment Report - Guinea / CBG -01 - August 2019 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – ii – TABLE OF CONTENTS TABLE OF CONTENTS ..................................................................................................

    IFC Compliance Advisor/Ombudsman - Guinea - 2019
  11. Complaint > Irrigation System Enhancement Project (Second Request)

    Eligibility: Report and Recommendation(English)

    ...Request, the Panel received another Request for Inspection (the “second Request”) relating to the same Project. The Request was submitted by Ms. Sara Petrosyan and Ms. Arusyak Ayvazyan on their own behalf and on behalf of 531 residents of Garni village 3 (the “Requesters”) affected by the Kaghtsrashen Gravity Irrigation System. The Requesters asked the Panel to keep the identities of the 531 residents confidential. They are concerned about a lack of water for gravity irrigation, the destruction ...

    WB Inspection Panel - Armenia - 2016
  12. Complaint > Irrigation System Enhancement Project (First Request)

    Eligibility: 106-Report and Recommendation(English)

    ...Request, the Panel received another Request for Inspection (the “second Request”) relating to the same Project. The Request was submitted by Ms. Sara Petrosyan and Ms. Arusyak Ayvazyan on their own behalf and on behalf of 531 residents of Garni village 3 (the “Requesters”) affected by the Kaghtsrashen Gravity Irrigation System. The Requesters asked the Panel to keep the identities of the 531 residents confidential. They are concerned about a lack of water for gravity irrigation, the destruction ...

    WB Inspection Panel - Armenia - 2016
  13. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Eligibility: 24-Management Report and Recommendation (English)

    ...Request for Inspection (Request) was submitted to the Inspection Panel (the Panel) on July 27, 2001 by the National Association of Professional Environmentalists of Kampala (NAPE), Uganda Save Bujagali Crusade (SBC) and other local institutions and individuals (the Requesters). The Requesters claimed that failures and omissions of the International Development Association (IDA) in the design, appraisal, and implementation of the Power III, Power IV and the Bujagali Hydropower Projects have mater...

    WB Inspection Panel - Uganda - 2001
  14. Complaint > Lake Victoria Environmental Management Project

    Eligibility: 19-Eligibility Report (English)

    ...Request for Inspection (the “Request”) related to the Kenya: Lake Victoria Environmental Management Project. (Annex 1). On November 9, 1999 the Requesters, at the request of the Chairman of the Panel, clarified some points surrounding the delivery of the Request. On November 22, 1999 the Panel notified the Executive Directors and Bank President of receipt of the Request (meaning “Registration” under the Panel’s Operating Procedures).1 A. THE LOAN 2. The Lake Victoria Environmental Manageme...

    WB Inspection Panel - Kenya - 1999
  15. Complaint > Rural Water Supply and Sanitation Project for Low Income States - Second Request

    Eligibility: Inspection Panel Report and Recommendation

    ...Request for Inspection of the same Project (“the second Request”) (hereinafter “the Requests” refer to both first and second Requests). The second Request was submitted by 130 Santhal and Ho tribal community members from another village in the state of Jharkhand (“the second Requesters”) (hereinafter “the Requesters” refer to both the first and second Requesters), who asked for confidentiality. They are concerned about the construction of an elevated storage reservoir (ESR) as part of the Chhota...

    WB Inspection Panel - India - 2018
  16. Complaint > Rural Water Supply and Sanitation Project for Low Income States - First Request

    Eligibility: Inspection Panel Report and Recommendation

    ...Request for Inspection of the same Project (“the second Request”) (hereinafter “the Requests” refer to both first and second Requests). The second Request was submitted by 130 Santhal and Ho tribal community members from another village in the state of Jharkhand (“the second Requesters”) (hereinafter “the Requesters” refer to both the first and second Requesters), who asked for confidentiality. They are concerned about the construction of an elevated storage reservoir (ESR) as part of the Chhota...

    WB Inspection Panel - India - 2018
  17. Complaint > West African Gas Pipeline Project

    Eligibility: 40-Eligibility Report (English)

    ...Request, p. 6. 15 Request, p. 6. 16 Request, p. 7. 17 Request, p. 7. 18 Request, p. 3. 19 Request, p. 4. 5 19. The Requesters indicate that there were no “binding contractual relations between individual landowners and WAPCO”.20 They assert that the payment of compensation was left to the discretion of the Project sponsors, resulting in payment of compensation only for the actual crops on ...

    WB Inspection Panel - Ghana, Nigeria - 2006
  18. Complaint > Land Administration Project (First Request)

    Eligibility: 53-Eligibility Report (English)

    ...Request for Inspection Re: Requests for Inspection Panama: Land Administration Project (Loan No. 7045-PAN) A. Background 1. The Inspection Panel received two Requests for Inspection related to the Panama: Land Administration Project (the “Project”—in Spanish, Programa Nacional de Administración de Tierras—PRONAT), on February 25, 2009 and March 17, 2009 respectively. The first Request (the “First Request”...

    WB Inspection Panel - Panama - 2009
  19. Complaint > Land Management and Administration Project

    Eligibility: 60-Eligibility Report (English)

    ...Request 9. What follows is a summary of the Request for Inspection. The Request is attached to this Report as Annex I4. 10. Land Titles and Evictions The Requesters represent communities in the BKL area within the Sras Chok ‘commune’ in Phnom Penh. According to the Request, following public notice that the commune area would become an adjudication zone for purposes of land registration under the LMAP, the residents of the BKL communities re...

    WB Inspection Panel - Cambodia - 2009
  20. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Eligibility: 31-Eligibility Report (English)

    ...Request was filed. The Request therefore satisfies the requirement in paragraph 9(e) that the related Loan has not been closed or substantially disbursed. 53. The Panel has not previously made a recommendation on the subject matter of the Request. Therefore, the Request satisfies paragraph 9(f). F. CONCLUSIONS 54. The Requesters and the Request meet the eligibility criteria set forth in the Resolution that established the Inspection Panel ...

    WB Inspection Panel - Colombia - 2004