Complaint > Bridge International Academies-01/Kenya

Eligibility: CAO Assessment Report - Bridge-01/Kenya - March 2019 - English

...requesting an evaluation of the material used in their schools to teach classes 1 to 8. The Ministry referred them to KICD. Thereafter, when Bridge submitted the material for evaluation, KICD did not approve it. The Complainants believe that Bridge is not using any one of the six approved textbooks (per subject) and argue that their supplementary materials are not in line with the Kenyan syllabus because they have not been approved by KICD. The Complainants said that Bridge requested training fr...

Complaint > Eleme Fertilizer-01/Port Harcourt

Appraisal: CAO Compliance Appraisal Report - Nigeria / Eleme Fertilizer 01 - December 2019

...requested it deduct 4 percent of each worker’s salary to be transferred to NUCFRLANMPE. The company accepted and implemented this request.34 PS2 requires that clients to provide workers with documented information that is clear and understandable regarding their wage calculation and pay slips and deductions.35 While PS2 does not include specific provisions with respect to workers organization deductions, CAO notes that ILO guidance on Conventions 87 and 98 provides that clauses requiring compuls...

Complaint > Eco Oro-01/Bucaramanga

Compliance Report: English

...President, the CAO Vice President or senior management of IFC/MIGA. CAO Compliance Investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project E&S performance. The purpose of a CAO Compliance Investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO Compliance Investigation, at issue is whether:  the actual E&S outcomes of a project are consi...

Complaint > Rizal Commercial Banking Corporation (RCBC)-01

Filing: Letter of complaint

...President and CAO Office of the Compliance Advisor Ombudsman International Finance Corporation 2121 Pennsylvania Avenue NW Washington, DC 20433 USA E-mail: CAO@worldbankgroup.org October 11, 2017 Dear Vice President Gratacós Re: Complaint concerning IFC investments in and financing to RCBC 1. The Philippine Movement for Climate Justice (“PMCJ”) is submitting this complaint to the Office of the Compliance Advisor Ombudsman regarding IFC’s investment in Rizal Commercial Banking Corporation (“RCBC”...

Complaint > Eco Oro-01/Bucaramanga

Monitoring: English

...Request for Arbitration, December 8, 2016, available at: https://goo.gl/8Ym6Ui. 12 Market Wired, “Eco Oro files Request for Arbitration against Colombia,” Dec 6, 2016, available at: https://goo.gl/J6KMnA. 13 Ibid. 14 ICSID Case Details webpage, Eco Oro Minerals Corp. v Republic of Colombia (ICSID Case No. ARB/16/41), available at: https://goo.gl/a6UoTT. Compliance Monitoring Report – IFC Investment in Eco Oro, Colombia 6 1.2. IFC Supervision Activities ...

Complaint > Yanacocha-02/Cajamarca

Eligibility: Independent Investigation into the Mercury Spill of June 2, 2000 in the Vicinity of San Juan, Choropampa and Magdalena, Peru - June 2000

...request of senior management or as and when the CAO feels appropriate. ‰ To act as an independent source of advice to the President of the World Bank Group regarding the environmental and social safeguard policies and the outcomes of the IFC and/or MIGA’s portfolio and projects. In response to MYSRL and its shareholders the CAO decided to form an independent commission comprising experts on mercury and the environment, mercury and human ...

Complaint > Yanacocha-03/Cajamarca

Eligibility: Independent Investigation into the Mercury Spill of June 2, 2000 in the Vicinity of San Juan, Choropampa and Magdalena, Peru - June 2000

...request of senior management or as and when the CAO feels appropriate. ‰ To act as an independent source of advice to the President of the World Bank Group regarding the environmental and social safeguard policies and the outcomes of the IFC and/or MIGA’s portfolio and projects. In response to MYSRL and its shareholders the CAO decided to form an independent commission comprising experts on mercury and the environment, mercury and human ...

Complaint > Wilmar Group-03/Jambi

Eligibility: Assessment Report Regarding Community and Civil Society concerns of 3rd Complaint in relation to Activities of the Wilmar Group of Companies in Indonesia, July 2012

...President of the World Bank Group. Its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a colla...

Complaint > Real LRIF-01/Coban

Monitoring: English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org Compliance Monitoring Report – IFC Investment in Real LRIF (August 2019) 2 Table of Contents About CAO....................................

Complaint > Bujagali Energy-06/Bujagali

Monitoring: English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org Contents: Introduction ................................................................................................................................ 4 C...

Complaint > Wilmar Group-03/Jambi

Monitoring: CAO Compliance Monitoring Report, Wilmar-03, June 2018 - English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org Compliance Monitoring Report – IFC Investment in Delta-Wilmar – Complaint 03 2 Table of Contents Introduction.................................

Complaint > Avianca-01/Bogota

Monitoring: Monitoring and Closing Report, Avianca-01, May 2017

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO’s compliance function oversees investigations of IFC/MIGA’s environmental and social performance, particularly in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedures, and...

Complaint > Interagua-01/Guayaquil

Filing: English Footnotes

...President Correa, Interagua, MIGA and to House of Representatives in USA, (attached here and known as Annex D). 10. See analysis of water quality, attached in Annex E 11. See Annex D. 12. See Annex C a 1-2 (quoting “Internal guidelines for the managemnet of the following services:potable water, sewega, rain drainage” Registro Oficial No. 8. 27 January 2003). http://www.ecapag.gov.ec/SoloPortalECAPAG/default.asp?idl=17 13. See Annex C a 3. 14. See press article “Used waters discharge into the riv...

Complaint > Mindoro Resources-01/Jabonga

Appraisal: English

...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report CAO Ref. Code: C-I-R9-Y12-F165 ...

Complaint > Dinant-02/Rio Aguan

Monitoring: English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO’s compliance function oversees investigations of IFC/MIGA’s environmental and social performance, particularly in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedures, and...

Complaint > India Infrastructure Fund-01/Dhenkanal District

Appraisal: CAO Appraisal for Compliance Investigation of IFC: India Infrastructure Fund, India - Case of Odisha Chas Parivesh Surekhsa Parishad and the Delhi Forum, June 26, 2013

...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R6-Y13-F180 ...

Complaint > Wilmar Group-01/West Kalimantan

Eligibility: Assessment Report, Regarding Community and Civil Society concerns in relation to activities of the Wilmar Group of Companies, November 2007

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This document is a preliminary record of the views heard by the CAO team, and suggestions for next steps among the parties. These suggestion...

Complaint > Pan African Paper-01/Webuye

Eligibility: Assessment Report, October 15, 2008

...President of the World Bank Group. Its mandate is to address complaints brought by communities or individuals affected by IFC or MIGA projects in a fair, objective, and constructive manner, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspectives ...

Complaint > Reventazon HPP-01

Appraisal: English

...request the expropriation of a few plots of land due to disagreements regarding property valuation. IFC’s E&S review identified implementation discrepancies vis-a-vis IFC and IDB standards in this initial land acquisition process. To address these gaps, the lenders requested that the client halt acquisitions until a land acquisition and resettlement framework compliant with the lenders’ requirements was in place. This became a condition for IFC’s Board approval. The client developed a Preliminar...

Complaint > Reventazon HPP-02

Appraisal: English

...request the expropriation of a few plots of land due to disagreements regarding property valuation. IFC’s E&S review identified implementation discrepancies vis-a-vis IFC and IDB standards in this initial land acquisition process. To address these gaps, the lenders requested that the client halt acquisitions until a land acquisition and resettlement framework compliant with the lenders’ requirements was in place. This became a condition for IFC’s Board approval. The client developed a Preliminar...