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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed

    Eligibility: English

    ...President, became one of the drivers for the creation of some form of recourse and accountability mechanism at IFC. This resulted in 1999 with the decision of the President to create the Office of the CAO. The first case that the CAO assessed was a complaint from one individual against IFC in relation to Pangue. This was resolved through negotiation and mediation after more than one year. 1 These were noted in the Hair Report as the Procedure for Environmental Review of IFC Projects (March 199...

    IFC Compliance Advisor/Ombudsman - Chile
  2. Complaint > CIFI-01/Hidro Santa Cruz

    Eligibility: CAO Assessment Report CIFI - May 18_2016 - English

    ...President of the World Bank Group. Its mandate is to assist in addressing complaints by people affected by IFC and MIGA projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. For more information about CAO, please visit www.cao-ombudsman.org 2 TABLE OF CONTENTS LIST OF ACRONYMS ...................

    IFC Compliance Advisor/Ombudsman - Guatemala - 2016
  3. Complaint > Electric Interconnection System for the Central American Countries (SIEPAC)

    Eligibility: Issuance of Eligibility Memorandum

    ...Request was transferred to the Compliance Review Panel as requested by the Requesters on December 16 2011. 7 4. Harm and Compliance Issues of the Request 4.1. Pursuant to Section 55 of the ICIM Policy, the Panel Chairperson reviewed the issues that led to the Request, the reasons for eligibility for a Consultation Phase, 8 and the facts underlying the termination of the Consultation Phase. Based on this review, the Panel concludes that the Requesters’ statements o...

    IDB Independent Consultation and Investigation Mechanism - Costa Rica - 2012
  4. Complaint > Lafarge Surma Cement -01

    Eligibility: CAO Assessment Report Regarding local stakeholders concerns in relation to IFC’s project with Lafarge Surma Cement (#8035) in India, May 2014

    ...requested an opportunity to dialogue with LSC/LUMPL and enter into a dispute resolution process, LSC/LUMPL determined that it was not prepared to do so given that it is confident that it has followed all legal and customary requirements of the land acquisition process. The dispute resolution process is voluntary and as such CAO cannot insist on dispute resolution, even where the complainants are requesting same. The complaint will be dealt with through the CAO Compliance process. ...

    IFC Compliance Advisor/Ombudsman - India - 2014
  5. Complaint > Rehabilitation of the Railway in Cambodia Project 2

    Eligibility: Eligibility Report in English, in Khmer [PDF] and Board's Decision in English, in Khmer [PDF]

    ...request 5. Mr. David Pred of Inclusive Development International (IDI), signed the request letter with attachments which was received by the CRP through email on 28 August 2012. The request letter includes an authorization letter signed by 22 requesters (as the authorizing parties) authorizing Mr. David Pred of IDI to act on the requesters’ behalf together with Mr. Ieng Vuthy of Equitable Cambodia. B. Content of the request 6. The letter request together with the additional inf...

    ADB Special Project Facilitator and Compliance Review Panel - Cambodia - 2012
  6. Complaint > Land Reform and Poverty Alleviation Project, 2nd Request

    Eligibility: 18-Eligibility Report (English)

    ...Requesters”). The Second Request was submitted after the Inspection Panel, responding to the First Request, communicated to the Board on May 27, 1999 that “the Panel does not recommend an investigation of the matters alleged in the Request.” 1.2 As the Panel indicates in its Notice of Registration, the Second Request contains substantially the same allegations as the original Request. On the basis of what the Requesters describe as new information from a sub -set of 39 properties20 (alr...

    WB Inspection Panel - Brazil - 1999
  7. Complaint > Agrokasa-01/Ica

    Eligibility: Assessment Report - Complaints Regarding the Sociedad Agricola Drokasa S.A., Project #26821 ('Agrokasa'), Ica Valley, Peru, December 2009

    ...President and CEO, and Agrokasa General Manager  Director of ANA (National Water Authority) 21 July, 2009  Mayor of Santiago and Municipal Manager of Santiago  Chief of ALA (Local Water Authority)  President of Farmers Association 22 July, 2009  Agrokasa‟s Manager in Ica  Tour of Agrokasa operations  Nine signatories to the complaints 23 July, 2009  Tour of two properties owned by signatories to the complaints  Tour of ol...

    IFC Compliance Advisor/Ombudsman - Peru - 2009
  8. Complaint > Termoelectrica del Golfo Project

    Eligibility: Issuance of Eligibility Memorandum

    ...Request is Ineligible for the Consultation Phase I. Summary of the Request 1.1 On 27 June 2011, Mr. Ernesto Márquez Torres, Mr. Samuel Celio Martínez, and Mr. Efraín Pozos Adrián, representing the Ejido [cooperative farm] Council of the Las Palmas Ejido of Taumín Municipio, San Luís Potosí, Mexico, (the Requesters), submitted to the Independent Consultation and Investigation Mechanism (ICIM)1 a Request concerning potential adverse environmental impacts ca...

    IDB Independent Consultation and Investigation Mechanism - Mexico - 2011
  9. Complaint > Uttaranchal Decentralized Watershed Development Project

    Eligibility: 45-Eligibility Report (English)

    ...Requesters on May 18 and 19, 2007, and Management Response, Annex 4: Record of March 30 Discussion with Requesters. 16 Requesters’ letter dated March 9, 2007, at pg. 2. 17 E-Mail from Mr. Gutta to the Inspection Panel, dated March 13, 2007. 18 Requesters’ letter dated February 21, 2007. 19 Requesters’ letter dated March 9, 2007, pg. 2. 20 Id., at pg. 2. 21 Id., at pg. 2. 4 watershed plans.22 The Requesters...

    WB Inspection Panel - India - 2007
  10. Complaint > Kozloduy International Decommissioning Support Fund

    Eligibility: Eligibility Assessment Report

    ...president of ARC NGO Craiova in relation with the Kozloduy International Decommissioning Support Fund (KIDSF) 1 The Complaint was submitted by a number of civil society representatives from Craiova, Romania alleging impacts by the activities of the Kozloduy International Decommissioning Support Fund administered by the EBRD. The Complaint requested that a Problem-solving Initiative and a Compliance Review be undertake...

    EBRD Independent Project Accountability Mechanism - Bulgaria
  11. Complaint > Blumenau's Sustainable Urban Mobility Program

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request. Granting of a maximum period of 10 business days for the 24 August 2015 Requesters to present additional information needed to process the Request. 24 August 2015 Receipt of additional information required from the Requesters. Registration of the Request and notification to the Requesters and 26 Augu...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2015
  12. Complaint > Support for the Sustainable Development of the Interior

    Eligibility: Issuance of Eligibility Memorandum

    ...Request as regards its eligibility to activate the ICIM as per its mandate. Neither the analysis nor the determination made seek to pass judgment on the validity of the issues and concerns raised in the Request. 5.3 As per the above, and so detailed in Annex 1 of this Memorandum, the Request complies with the criteria set in paragraph 40, subsection (a), (c), (d) and (h). 5.4 However, the Committee considers that the present Request does not comply with the ...

    IDB Independent Consultation and Investigation Mechanism - Suriname - 2013
  13. Complaint > Urban and Environmental Improvement Project

    Eligibility: Eligibility determined (not eligible – read the Executive Summary of the Eligibility Inquiry ), 16 Mar 2007.

    ...President of the Barhaghare Tole Locality Development Organization Bharatpur, Nepal Executive Summary of the Eligibility Inquiry I. Background 1. The Office of the Special Facilitator (OSPF) received a letter dated 3 January 2007 from Mr. Prajapati Sapkota, President of the Barhaghare Tole Locality Development Organization (BTLDO), Barhaghare, Ward 4 Bharatpur. The letter requested that a wastewater and sewage treatment pla...

    ADB Special Project Facilitator and Compliance Review Panel - Nepal
  14. Complaint > Rondonia Natural Resources Management Project

    Eligibility: Inspection Panel Report and Recommendation

    ...President of Brazil and t h e President of INCRA, c@es to t h e Wx&BaXL These documents, which can be found in ANNEX 05, include: a) letter t o the President of B r a z i l on 5/28/92, b) letter t o the President of IL'EicRA on 8/14/92, c) letter to the President of . nüCRA on 9/8/92, and d ) letter t o the President of IHCRA on 4/15/93 9- ûn k c h 9, 1993, t h e n o n - g o v e m a t a l organization ECOPORS (Jiçao ikológica Vale do Guaporé ...

    WB Inspection Panel - Brazil - 1995
  15. Complaint > Ambuklao-Binga Hydroelectric Power-01/Binga

    Eligibility: Stakeholder Assessment and Framework - July 30, 2008

    ...request for assistance A letter of concern was sent to the CAO by project-affected communities on June 20, 2008. It was deemed eligible for assessment by the Ombudsman on July 1, 2008, and a field team sent to the region from 16-23 July, 2008. The letter of request raised the following concerns:  Complainants, indigenous people of the Iowak and Ibaloi, had been displaced from the original project site in the late 1950’s, and their claims had not been fully settled prior to ...

    IFC Compliance Advisor/Ombudsman - Philippines
  16. Complaint > AES PNG-01/Roku Village

    Eligibility: CAO Assessment Report - AES-PNG - March_11_2015

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. SUMMARY ...........................................................................................................

    IFC Compliance Advisor/Ombudsman - Papua New Guinea - 2015
  17. Complaint > Vizhinjam-01/Kerala

    Eligibility: CAO Vizhinjam-01_Assessment_Report - English

    ...request of the complainants, IFC held a day-long informational session with four of the complainants’ representatives in Delhi. The meeting included a presentation of issues and concerns by the complainants. CAO also attended as an observer. Furthermore, at the request of the complainants, CAO extended its 120-day assessment period to allow for a more thorough exploration with all parties of whether a collaborative dispute resolution process would be possible and to help ensure all parties were ...

    IFC Compliance Advisor/Ombudsman - India - 2013
  18. Complaint > Africa Investco-01

    Eligibility: Ombudsman Assessment-Conclusion Report, Complaint Regarding the Africa Investco Project (Project #27819), Africa Region, September 2012

    ...request. CAO was diligent in maintaining regular communication with the complainant and IFC throughout the assessment period. CAO also satisfied itself that the complainant, who was also represented by legal counsel, was making decisions freely and not under threat or duress. Ultimately, the relevant parties were able to resolve the issues raised in the complaint, with minimal use of public resources on the part of CAO. 3 Due to complainant requests for confidentiality as well as the confident...

    IFC Compliance Advisor/Ombudsman - Mauritius - 2012
  19. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Eligibility: 22-Eligibility Report (English)

    ...REQUEST 2. The Request for Inspection Panel review is submitted by Mr. Ngarlejy Yorongar (the “Requestor”) who is also acting on behalf of 120 residents (the “Requestors”) of the Cantons of Miandoum, Kome, Bero, Mbikou, Bebedjia and Beboni (all in the Sub-Prefecture of Bebedjia), Republic of Chad (see Map 1). 3. Attached to the Request are: (i) A letter to the Requestor from the private sector operator of the Project dated September 30, 1997 providing in...

    WB Inspection Panel - Chad - 2001
  20. Complaint > Development Forestry Sector Management Project

    Eligibility: 69-Eligibility Report (English)

    ...Request. The Requesters live in Project-affected areas and have common interests and common concerns. 48. The Panel thus confirmed that the Requesters are legitimate parties under the Resolution to submit a Request for Inspection to the Inspection Panel. 49. Criterion (b); “The request does assert in substance that a serious violation by the Bank of its operational policies and procedures has or is likely to have a material adverse effect on the requester.” 50. The ...

    WB Inspection Panel - Liberia - 2010