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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Ambuklao-Binga Hydroelectric Power-01/Binga

    Eligibility: Stakeholder Assessment and Framework - July 30, 2008

    ...request for assistance A letter of concern was sent to the CAO by project-affected communities on June 20, 2008. It was deemed eligible for assessment by the Ombudsman on July 1, 2008, and a field team sent to the region from 16-23 July, 2008. The letter of request raised the following concerns:  Complainants, indigenous people of the Iowak and Ibaloi, had been displaced from the original project site in the late 1950’s, and their claims had not been fully settled pr...

    IFC Compliance Advisor/Ombudsman - Philippines
  2. Complaint > Ramky-03/Gummidipoondi

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This assessment report is a public document that summarises the complaint and activities undertaken under the Ombudsman process of the...

    IFC Compliance Advisor/Ombudsman - India
  3. Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

    Eligibility: CAO Media Statement, January 26, 2012

    ...requested by members of a dialogue table consisting of a local community group, the Chichigalpa Association for Life (ASOCHIVIDA), and the management of Nicaragua Sugar Estates Limited (NSEL), a major sugar producer in western Nicaragua. ASOCHIVIDA represents about 2,000 former NSEL workers and community members affected by the disease. The dialogue and involvement of Boston University responds to a complaint filed by ASOCHIVIDA on behalf of affected people in March 2008 with the Compliance Advi...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  4. Complaint > Kozloduy International Decommissioning Support Fund

    Eligibility: Eligibility Assessment Report

    ...president of ARC NGO Craiova in relation with the Kozloduy International Decommissioning Support Fund (KIDSF) 1 The Complaint was submitted by a number of civil society representatives from Craiova, Romania alleging impacts by the activities of the Kozloduy International Decommissioning Support Fund administered by the EBRD. The Complaint requested that a Problem-solving Initiative and a Compliance Review be und...

    EBRD Independent Project Accountability Mechanism - Bulgaria
  5. Complaint > Termoelectrica del Golfo Project

    Eligibility: Issuance of Eligibility Memorandum

    ...Request filed by Ernesto Márquez Torres, Samuel Celio Martínez, and Efraín Pozos Adrián, representing the Council of Ejido [cooperative farm] Las Palmas, municipality of Tamuín, in the state of San Luis Potosí, México (hereinafter the Requesters). 1.2. The Request follows up on an earlier submission to ICIM’s predecessor mechanism, alleging harm due to IDB’s failure to adequately supervise the design and implementation of the Project. The Request alleges that ...

    IDB Independent Consultation and Investigation Mechanism - Mexico - 2011
  6. Complaint > West African Gas Pipeline Project

    Eligibility: 40-Eligibility Report Final (English)

    ...Request for Inspection Re: Request for Inspection GHANA: West African Gas Pipeline Project (IDA Guarantee No. B-006-0-GH) Inspection Panel Recommendation 1. On April 27, 2006, the Inspection Panel received a Request for Inspection related to the West African Gas Pipeline Project1 . The Request was submitted by the Ifesowapo Host Communities Forum of the Wes...

    WB Inspection Panel - Ghana, Nigeria - 2006
  7. Complaint > Development Forestry Sector Management Project

    Eligibility: 69-Eligibility Report (English)

    ...Request. The Requesters live in Project-affected areas and have common interests and common concerns. 48. The Panel thus confirmed that the Requesters are legitimate parties under the Resolution to submit a Request for Inspection to the Inspection Panel. 49. Criterion (b); “The request does assert in substance that a serious violation by the Bank of its operational policies and procedures has or is likely to have a material adverse effect on the requester.” 50....

    WB Inspection Panel - Liberia - 2010
  8. Complaint > MPS-01/Tema

    Eligibility: Assessment Report - Ghana MPS-01 Tema - English

    ...presidential suites, and a reception and conference facility. The rest of the facility had a tennis court, a squash court, a swimming pool with changing rooms, a gym, a spa, a bar facility, and a restaurant. Some of her clientele included MTN, Coca-Cola, Unilever, GPHA, and former President J.A Kufuor. The Complainant claims that, in 2014, she had a meeting with the Director of GPHA, who informed her about the Tema Port Expansion Project, but assured her that Ave Maria would be included in the e...

    IFC Compliance Advisor/Ombudsman - Ghana - 2018
  9. Complaint > Provincial Agricultural Services Program II (PROSAP II)

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester’s full name and contact information YES are available. The project or operation is duly identified. YES AR‐L1030 The Requester resides in the country where the YES operation is being implemented. None of the exclusions set forth in Section 37 NO applies. The Requester has reasonably asserted that it has YES The Requester is very clear in stating been or could be expected to be directly, ...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2011
  10. Complaint > Rondonia Natural Resources Management Project

    Eligibility: Inspection Panel Report and Recommendation

    ...President of Brazil and t h e President of INCRA, c@es to t h e Wx&BaXL These documents, which can be found in ANNEX 05, include: a) letter t o the President of B r a z i l on 5/28/92, b) letter t o the President of IL'EicRA on 8/14/92, c) letter to the President of . nüCRA on 9/8/92, and d ) letter t o the President of IHCRA on 4/15/93 9- ûn k c h 9, 1993, t h e n o n - g o v e m a t a l organization ECOPORS (Jiçao ikológica Vale do...

    WB Inspection Panel - Brazil - 1995
  11. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Eligibility: 22-Eligibility Report (English)

    ...REQUEST 2. The Request for Inspection Panel review is submitted by Mr. Ngarlejy Yorongar (the “Requestor”) who is also acting on behalf of 120 residents (the “Requestors”) of the Cantons of Miandoum, Kome, Bero, Mbikou, Bebedjia and Beboni (all in the Sub-Prefecture of Bebedjia), Republic of Chad (see Map 1). 3. Attached to the Request are: (i) A letter to the Requestor from the private sector operator of the Project dated September 30, 1997 providing in...

    WB Inspection Panel - Chad - 2001
  12. Complaint > Southern Transport Development Project (STDP)

    Eligibility: Report on Eligibility

    ...President. We do not wish the submission of this Request to be seen or acted upon as a request to stop the OSPF from following up on the Complaint. The Joint Organization members include Unified Society for the Protection of Akmeemana (USPA), Gama Surakeema Sanvidhaniya (GSS), and many individuals along the Colombo Matara Highway. The President who is also an Affected Person is a signatory to this Request together with Officials of USPA and GSS. In support of the Requesters a few members o...

    ADB Special Project Facilitator and Compliance Review Panel - Sri Lanka - 2005
  13. Complaint > NTPC I Power Generation Project

    Eligibility: Management Report and Recommendation

    ...requestsfrom environmental/social specialists and the Legal Department. >’ (paragraph 16) The Agenda dated March 3 1,1993 for the Regional Loan Committee (RLC) Meeting of April 1. chaired by the Regional Vice President, specifically included the following: “On the social aspects, a question has been raised regarding the overall resettlement policy of NTPC. Does the R&R policy conform to O.D. 4.30? What assurances/actions should be obtained at appraisal?” These issues were di...

    WB Inspection Panel - India - 1997
  14. Complaint > Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit

    Eligibility: Inspection Panel Report and Recommendation

    ...Request “[Ilf the Request appears to contain sufficient required information...”. While recognizing that there were deficiencies in the formalities, in accordance with this para, the Chairman, on L November 3, 1994, registered the Request in the Panel Register; notified the Requester, the Executive Directors and the President of IDA of the registration; and transmitted to the President a copy of the original Request together with faxed copies of the attachments and evidence of re...

    WB Inspection Panel - Nepal - 1994
  15. Complaint > Yanacocha-09/Cajamarca

    Eligibility: CAO Assessment Report - Yanacocha 09 - July 2017 - English

    ...request and receive medical records from the Company about procedures or treatments that were provided to them by the Company’s medical staff. When it comes to information held by third parties, such as clinics or hospitals, the Company indicated it does not have access to that information due to the confidential nature of those records as established by Peruvian law, and that workers should request those materials directly from the third party. The Company expressed concern over the compl...

    IFC Compliance Advisor/Ombudsman - Peru - 2017
  16. Complaint > Marena Renovables Wind Project 2

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters expressly requested that the Request be declared eligible for the Consultation Phase. 10. A prima facie review of the Request indicates that the concerns alleged by the Requesters could relate to the IDB’s Environment and Safeguards Compliance Policy (Operational Policy OP-703), the Operational Policy on Involuntary Resettlement (OP-710), and the Operational Policy on Indigenous Peoples 9 Request submitted to the ICIM on 26 December 2012, paragraph 15...

    IDB Independent Consultation and Investigation Mechanism - Mexico - 2013
  17. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Eligibility: 37- Management Report and Recommendations (English)

    ...Request was submitted by the Organisations Autochtones Pygmées et Accompagnant les Autochtones Pygmées en République Démocratique du Congo on their own behalf and on behalf of local communities living in the DRC (hereafter referred to as the “Requesters”). The Executive Directors and the President of IDA were notified by the Panel of receipt of the Request. The Management responded to the claims in the Request on January 13, 2006. In its Report to the Board, the Panel found the Request eligible ...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  18. Complaint > Yanacocha-07/Cajamarca

    Eligibility: CAO ASSESSMENT REPORT Regarding local community concerns in relation to IFC’s Yanacocha project (#2983) in Cajamarca, Peru July 2014

    ...requested that Yanacocha uphold the commitments made at the time of the land acquisition. The complainants claim that Yanacocha never acknowledged the commitments that had been made, and never engaged with the former landowners on this issue, turning down requests for meetings. The complainants raise concerns about the process undertaken by Minas Conga at the time, reporting that the representatives took advantage of the illiteracy or lack of education of the campesinos, offering very low ...

    IFC Compliance Advisor/Ombudsman - Peru - 2014
  19. Complaint > Marena Renovables Wind Project 2

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters filed additional information with the ICIM, indicating that as of that date, approximately 1,100 people supported the Request for a Compliance Review. The Requesters also indicated that 23 of the original Requesters decided not to be included in the Request for a Compliance Review. 1.5 The Executive Secretary forwarded the Request to the Chairperson on March 8, 2013. 4 During March 2013, Mr. Crippa and the Panel discussed the Request and gathered further information necessary fo...

    IDB Independent Consultation and Investigation Mechanism - Mexico - 2013
  20. Complaint > EPS Kolubara Environmental Improvement

    Eligibility: Eligibility Assessment Report for PSI (English)

    ...requested that a Problem-solving Initiative (PSI) be undertaken by the PCM. The Eligibility Assessors have determined that both Complaints are eligible for a PSI in accordance with the PCM Rules of Procedure (PCM RP), specifically paragraphs 24-26 and 28- 29. The Complaint: • has been filed within prescribed timeframes; • describes the PCM functions requested; • describes the outcomes sought; • provides adequate information relating to communications with the Bank and...

    EBRD Project Complaint Mechanism - Serbia