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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > MPS-01/Tema

    Eligibility: Assessment Report - Ghana MPS-01 Tema - English

    ...presidential suites, and a reception and conference facility. The rest of the facility had a tennis court, a squash court, a swimming pool with changing rooms, a gym, a spa, a bar facility, and a restaurant. Some of her clientele included MTN, Coca-Cola, Unilever, GPHA, and former President J.A Kufuor. The Complainant claims that, in 2014, she had a meeting with the Director of GPHA, who informed her about the Tema Port Expansion Project, but assured her that Ave Maria would be included in the e...

    IFC Compliance Advisor/Ombudsman - Ghana - 2018
  2. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Eligibility: 37- Management Report and Recommendations (English)

    ...Request was submitted by the Organisations Autochtones Pygmées et Accompagnant les Autochtones Pygmées en République Démocratique du Congo on their own behalf and on behalf of local communities living in the DRC (hereafter referred to as the “Requesters”). The Executive Directors and the President of IDA were notified by the Panel of receipt of the Request. The Management responded to the claims in the Request on January 13, 2006. In its Report to the Board, the Panel found the Request eligible ...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  3. Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

    Eligibility: CAO Media Statement, January 26, 2012

    ...requested by members of a dialogue table consisting of a local community group, the Chichigalpa Association for Life (ASOCHIVIDA), and the management of Nicaragua Sugar Estates Limited (NSEL), a major sugar producer in western Nicaragua. ASOCHIVIDA represents about 2,000 former NSEL workers and community members affected by the disease. The dialogue and involvement of Boston University responds to a complaint filed by ASOCHIVIDA on behalf of affected people in March 2008 with the Compliance Advi...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  4. Complaint > Ramky-03/Gummidipoondi

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This assessment report is a public document that summarises the complaint and activities undertaken under the Ombudsman process of the CAO t...

    IFC Compliance Advisor/Ombudsman - India
  5. Complaint > Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit

    Eligibility: Inspection Panel Report and Recommendation

    ...Request “[Ilf the Request appears to contain sufficient required information...”. While recognizing that there were deficiencies in the formalities, in accordance with this para, the Chairman, on L November 3, 1994, registered the Request in the Panel Register; notified the Requester, the Executive Directors and the President of IDA of the registration; and transmitted to the President a copy of the original Request together with faxed copies of the attachments and evidence of represen...

    WB Inspection Panel - Nepal - 1994
  6. Complaint > Termoelectrica del Golfo Project

    Eligibility: Issuance of Eligibility Memorandum

    ...Request filed by Ernesto Márquez Torres, Samuel Celio Martínez, and Efraín Pozos Adrián, representing the Council of Ejido [cooperative farm] Las Palmas, municipality of Tamuín, in the state of San Luis Potosí, México (hereinafter the Requesters). 1.2. The Request follows up on an earlier submission to ICIM’s predecessor mechanism, alleging harm due to IDB’s failure to adequately supervise the design and implementation of the Project. The Request alleges that new ev...

    IDB Independent Consultation and Investigation Mechanism - Mexico - 2011
  7. Complaint > West African Gas Pipeline Project

    Eligibility: 40-Eligibility Report Final (English)

    ...Request for Inspection Re: Request for Inspection GHANA: West African Gas Pipeline Project (IDA Guarantee No. B-006-0-GH) Inspection Panel Recommendation 1. On April 27, 2006, the Inspection Panel received a Request for Inspection related to the West African Gas Pipeline Project1 . The Request was submitted by the Ifesowapo Host Communities Forum of the Wes...

    WB Inspection Panel - Ghana, Nigeria - 2006
  8. Complaint > Yanacocha-09/Cajamarca

    Eligibility: CAO Assessment Report - Yanacocha 09 - July 2017 - English

    ...request and receive medical records from the Company about procedures or treatments that were provided to them by the Company’s medical staff. When it comes to information held by third parties, such as clinics or hospitals, the Company indicated it does not have access to that information due to the confidential nature of those records as established by Peruvian law, and that workers should request those materials directly from the third party. The Company expressed concern over the complainant...

    IFC Compliance Advisor/Ombudsman - Peru - 2017
  9. Complaint > Marena Renovables Wind Project 2

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters expressly requested that the Request be declared eligible for the Consultation Phase. 10. A prima facie review of the Request indicates that the concerns alleged by the Requesters could relate to the IDB’s Environment and Safeguards Compliance Policy (Operational Policy OP-703), the Operational Policy on Involuntary Resettlement (OP-710), and the Operational Policy on Indigenous Peoples 9 Request submitted to the ICIM on 26 December 2012, paragraph 15...

    IDB Independent Consultation and Investigation Mechanism - Mexico - 2013
  10. Complaint > NTPC I Power Generation Project

    Eligibility: Management Report and Recommendation

    ...requestsfrom environmental/social specialists and the Legal Department. >’ (paragraph 16) The Agenda dated March 3 1,1993 for the Regional Loan Committee (RLC) Meeting of April 1. chaired by the Regional Vice President, specifically included the following: “On the social aspects, a question has been raised regarding the overall resettlement policy of NTPC. Does the R&R policy conform to O.D. 4.30? What assurances/actions should be obtained at appraisal?” These issues were di...

    WB Inspection Panel - India - 1997
  11. Complaint > EPS Kolubara Environmental Improvement

    Eligibility: Eligibility Assessment Report for PSI (English)

    ...requested that a Problem-solving Initiative (PSI) be undertaken by the PCM. The Eligibility Assessors have determined that both Complaints are eligible for a PSI in accordance with the PCM Rules of Procedure (PCM RP), specifically paragraphs 24-26 and 28- 29. The Complaint: • has been filed within prescribed timeframes; • describes the PCM functions requested; • describes the outcomes sought; • provides adequate information relating to communications with the Bank and...

    EBRD Project Complaint Mechanism - Serbia
  12. Complaint > Marena Renovables Wind Project 2

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters filed additional information with the ICIM, indicating that as of that date, approximately 1,100 people supported the Request for a Compliance Review. The Requesters also indicated that 23 of the original Requesters decided not to be included in the Request for a Compliance Review. 1.5 The Executive Secretary forwarded the Request to the Chairperson on March 8, 2013. 4 During March 2013, Mr. Crippa and the Panel discussed the Request and gathered further information necessary fo...

    IDB Independent Consultation and Investigation Mechanism - Mexico - 2013
  13. Complaint > Yanacocha-07/Cajamarca

    Eligibility: CAO ASSESSMENT REPORT Regarding local community concerns in relation to IFC’s Yanacocha project (#2983) in Cajamarca, Peru July 2014

    ...requested that Yanacocha uphold the commitments made at the time of the land acquisition. The complainants claim that Yanacocha never acknowledged the commitments that had been made, and never engaged with the former landowners on this issue, turning down requests for meetings. The complainants raise concerns about the process undertaken by Minas Conga at the time, reporting that the representatives took advantage of the illiteracy or lack of education of the campesinos, offering very low prices...

    IFC Compliance Advisor/Ombudsman - Peru - 2014
  14. Complaint > MHP Corporate Support Loan, MHP Biogas

    Eligibility: Eligibility Assessment Report for PSI (English)

    ...requested Problem-solving. Should Problem-solving not be successful, they requested that PCM undertake a Compliance Review. The Eligibility Assessors have determined that the Complaint is eligible for Problem-solving in accordance with the PCM Rules of Procedure, specifically paragraphs 24-26 and 28-29. The Complaint: • has been filed within prescribed timeframes; • describes the PCM functions requested; • describes the outcomes sought; • provides adequate information...

    EBRD Independent Project Accountability Mechanism - Ukraine
  15. Complaint > Shuakhevi HPP

    Eligibility: Eligibility Assessment Report for PSI (English)

    ...request the Banks to study to what extent does the Shuakhevi HPP Project, its Environmental and Social Impact Report and actual works comply with the requirements of your Environmental and Social Policies. We believe that a good number of issues (geology, social, etc.) were ignored in the project, thus leading to the current damages. Respectively, we request the project- born problems to be addressed on the one hand and project compliance analysi...

    EBRD Independent Project Accountability Mechanism - Georgia
  16. Complaint > Alto Maipo-01/Cajon del Maipo

    Eligibility: English

    ...president of the Community Union of Neighborhood Boards, the president of the soccer league of the Municipality, the president of the Citizen’s Defense Committee of Cajón del Maipo, the president of the Communal Association of Huasos9 of San José de Maipo, the manager of AES Gener Cordillera Complex, and an executive of AES Gener appointed by the Company. The Company contends that it has a mechanism for receiving complaints that has been working ...

    IFC Compliance Advisor/Ombudsman - Chile
  17. Complaint > Provincial Agricultural Services Program II (PROSAP II)

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester’s full name and contact information YES are available. The project or operation is duly identified. YES AR‐L1030 The Requester resides in the country where the YES operation is being implemented. None of the exclusions set forth in Section 37 NO applies. The Requester has reasonably asserted that it has YES The Requester is very clear in stating been or could be expected to be directly, ...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2011
  18. Complaint > Belgrade Public Transport and Traffic Infrastructure

    Eligibility: Eligibility Assessment Report for PSI

    ...requesting that this Complaint be kept confidential? No If yes, please explain why you are requesting confidentiality n/a Please provide the name or a description of the EBRD Project at issue. 42809 - Belgrade Public Transport and Traffic Infrastructure Please describe the harm that has been caused or might be caused by the Project. Realization of this Project will have a negative effect on the city of Belgrade and its citizens in terms of accessibility, mobility and ecological conditions. The p...

    EBRD Project Complaint Mechanism - Serbia
  19. Complaint > Maritsa East Mines (BEH Bond Issue)

    Eligibility: Eligibility Assessment Report for PSI

    ...requested that a Problem-solving Initiative (PSI) be undertaken by the PCM. The Eligibility Assessors have determined that the Complaint is eligible for a PSI in accordance with the PCM Rules of Procedure (PCM RP), specifically paragraphs 24-26 and 28-29. The Complaint: • has been filed within prescribed timeframes; • describes the PCM functions requested; • describes the outcomes sought; • provides adequate information relating to communications with the Bank and Cli...

    EBRD Independent Project Accountability Mechanism - Bulgaria
  20. Complaint > Food and Agriculture Health and Quality Management Program (CCLIP)

    Eligibility: Issuance of Eligibility Memorandum

    ...Request is eligible for the Consultation Phase. I. Processing and summary of the Request 1.1 On 12 January 2012, the Independent Consultation and Investigation Mechanism (ICIM) received a Request from Mrs. Graciela Gómez (Requester), concerning the Agrifood Health and Quality Management Program (“the Project” or “the Program”), financed by the Inter-American Development Bank (IDB) in Argentina.2 (See Annex 1. Original Request) 1.2 On 23 January...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2012