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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.
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Complaint > AES PNG-01/Roku Village
Appraisal: CAO Compliance Appraisal Report AES-PNG- April_27_2015
...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...
IFC Compliance Advisor/Ombudsman - Papua New Guinea - 2015 -
Complaint > Pando Montelirio-01/Chiriqui
...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mechanism...
IFC Compliance Advisor/Ombudsman - Panama - 2012 -
Complaint > Wilmar Group-01/West Kalimantan
Appraisal: CAO Appraisal Report II "Group 2 Issues" for Audit of IFC, March 2009
...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mechanism...
IFC Compliance Advisor/Ombudsman - Indonesia -
Complaint > Mozal-01/Matola and Maputo
Compliance Report: CAO Audit of IFC Investments in Mozal, Mozambique, December 18, 2012
...request. It cannot go beyond the confines of the complaint, or request that other issues be addressed. In such cases, the complainant or requestor may consider submission of a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is neither a court of appeal nor a...
IFC Compliance Advisor/Ombudsman - Mozambique -
Complaint > Ingenio Montelimar-01/Montelimar Environs
Filing: Ingenio Montelimar Complaint
...President Victor Manuel Solorzano Flores - Vice President Victor Hernandez Sequeira - Council Member Basilio Antonio Martinez - Secretary Lester Yony Aleman Garcia - Treasurer Cecilio Francisco Rojas Ramirez - Legal Counsel Edwin Caceres Rojas - Principal Advisor Veronica Hernandez - Advisor Since February 2014, the membership of AMBED has convened an assembly every two weeks, or at the discretion of the board of directors and the advisors to establish a solid organization of the aforesaid commu...
IFC Compliance Advisor/Ombudsman - Nicaragua - 2015 -
Complaint > Ambuklao-Binga Hydroelectric Power-01/Binga
Eligibility: Stakeholder Assessment and Framework - July 30, 2008
...request for assistance A letter of concern was sent to the CAO by project-affected communities on June 20, 2008. It was deemed eligible for assessment by the Ombudsman on July 1, 2008, and a field team sent to the region from 16-23 July, 2008. The letter of request raised the following concerns: Complainants, indigenous people of the Iowak and Ibaloi, had been displaced from the original project site in the late 1950’s, and their claims had not been fully settled prior to ...
IFC Compliance Advisor/Ombudsman - Philippines -
Complaint > AES PNG-01/Roku Village
Eligibility: CAO Assessment Report - AES-PNG - March_11_2015
...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. SUMMARY ...........................................................................................................
IFC Compliance Advisor/Ombudsman - Papua New Guinea - 2015 -
Complaint > Vizhinjam-01/Kerala
Eligibility: CAO Vizhinjam-01_Assessment_Report - English
...request of the complainants, IFC held a day-long informational session with four of the complainants’ representatives in Delhi. The meeting included a presentation of issues and concerns by the complainants. CAO also attended as an observer. Furthermore, at the request of the complainants, CAO extended its 120-day assessment period to allow for a more thorough exploration with all parties of whether a collaborative dispute resolution process would be possible and to help ensure all parties were ...
IFC Compliance Advisor/Ombudsman - India - 2013 -
Complaint > Africa Investco-01
...request. CAO was diligent in maintaining regular communication with the complainant and IFC throughout the assessment period. CAO also satisfied itself that the complainant, who was also represented by legal counsel, was making decisions freely and not under threat or duress. Ultimately, the relevant parties were able to resolve the issues raised in the complaint, with minimal use of public resources on the part of CAO. 3 Due to complainant requests for confidentiality as well as the confident...
IFC Compliance Advisor/Ombudsman - Mauritius - 2012 -
Complaint > PL IV-01/Multiple locations
Appraisal: CAO Compliance Appraisal - PL IV 01 - Panama - January 2020 - English
...President of the World Bank Group. The President has no editorial input as to the content of the compliance investigation report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the investigation report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the investigation report and the IFC response to t...
IFC Compliance Advisor/Ombudsman - Panama -
Eligibility: Assessment Report - Ghana MPS-01 Tema - English
...presidential suites, and a reception and conference facility. The rest of the facility had a tennis court, a squash court, a swimming pool with changing rooms, a gym, a spa, a bar facility, and a restaurant. Some of her clientele included MTN, Coca-Cola, Unilever, GPHA, and former President J.A Kufuor. The Complainant claims that, in 2014, she had a meeting with the Director of GPHA, who informed her about the Tema Port Expansion Project, but assured her that Ave Maria would be included in the e...
IFC Compliance Advisor/Ombudsman - Ghana - 2018 -
Complaint > Anvil Mining Congo, SARL-01/World Bank President Request
...President of the World Bank Group. In accordance with its Operational Guidelines 2 , CAO screened the audit request against its appraisal criteria and accepted the audit request in early August 2005. The Dikulushi Project involves developing and mining a copper-silver deposit located in the Haut- Katanga district of Katanga province in the DRC. The project is located about 400 kilometers by road north of the city of Lubumbashi, the provincial capital of Katanga (see Figure 1.1). The deposit and ...
IFC Compliance Advisor/Ombudsman - Democratic Republic of Congo -
Complaint > Orion-02/ Gualeguaychu
...President initiates an audit, a memorandum explaining the rationale for the proposal to audit will be submitted to the Executive Vice President of IFC/MIGA. The final decision to conduct an audit will be taken in consultation with the Executive Vice President(s), but at the discretion of the CAO Vice President. If the CAO decides to initiate a compliance audit as an appropriate response to a compliance appraisal, the CAO will draw up a terms of reference for the audit in accordance with CAO’s op...
IFC Compliance Advisor/Ombudsman - Uruguay - 2010 -
Complaint > Dinant-01/CAO Vice President Request
...President Summary This appraisal relates to IFC’s investment in Corporación Dinant, a vertically-integrated integrated palm oil and food company in Honduras.. In this instance a CAO’s compliance appraisal was initiated by the CAO Vice President in response to a letter submitted to the President of the World Bank Group in November 2010 and conversations between CAO and ...
IFC Compliance Advisor/Ombudsman - Honduras - 2012 -
Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega
Eligibility: CAO Media Statement, January 26, 2012
...requested by members of a dialogue table consisting of a local community group, the Chichigalpa Association for Life (ASOCHIVIDA), and the management of Nicaragua Sugar Estates Limited (NSEL), a major sugar producer in western Nicaragua. ASOCHIVIDA represents about 2,000 former NSEL workers and community members affected by the disease. The dialogue and involvement of Boston University responds to a complaint filed by ASOCHIVIDA on behalf of affected people in March 2008 with the Compliance Advi...
IFC Compliance Advisor/Ombudsman - Nicaragua -
Complaint > Ramky-03/Gummidipoondi
...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This assessment report is a public document that summarises the complaint and activities undertaken under the Ombudsman process of the CAO t...
IFC Compliance Advisor/Ombudsman - India -
Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed
...request of the Organization, represented by its Board, or by the President, he must directly design and prepare future projects to raise the necessary resources for the Organization’s continuation. He is responsible for coordinating the Websites, updating their contents. The first task is to effectively implement the project called strengthening participation and development in our communities, and jointly establish the type of organizational modality that we need with roles and function...
IFC Compliance Advisor/Ombudsman - Chile -
Complaint > Yanacocha-09/Cajamarca
Eligibility: CAO Assessment Report - Yanacocha 09 - July 2017 - English
...request and receive medical records from the Company about procedures or treatments that were provided to them by the Company’s medical staff. When it comes to information held by third parties, such as clinics or hospitals, the Company indicated it does not have access to that information due to the confidential nature of those records as established by Peruvian law, and that workers should request those materials directly from the third party. The Company expressed concern over the complainant...
IFC Compliance Advisor/Ombudsman - Peru - 2017 -
Complaint > Interagua-01/Guayaquil
Agreement: Memorandum of Agreement 5 - July 2, 2009
...President in charge of the Presidency, Augusto Parada, and Tania Crespín. USERS ASSEMBLY: Eduardo Chulli, Raúl Quinancela and Teresa Riascos INTERAGUA: Oscar García, Marcos Landivar, Pilar Murillo, María Antonieta Puyol and Sara Mazuera. Antonio Bernales was in charge of the facilitation on behalf of the CAO. At the beginning, the OBSERVATORIO presented the letter from Dr. Mark Carey from the History Department of Washington and Lee University, requesting that the Latin American student Elliot O...
IFC Compliance Advisor/Ombudsman - Ecuador -
Agreement: English Translation
...request that anyone be hired. 6- Regarding social measures. The Company commits to include in its social policy several specific measures to support the Community. The Parties have defined a set of social measures to support neighboring populations for 5 years, in response to requests from representatives of the Community. By way of example, these measures could consist in: a. Providing transportation services to students who live several kilometers away so that ...
IFC Compliance Advisor/Ombudsman - Morocco
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