Complaint > Ingenio Montelimar-01/Montelimar Environs

Agreement: Signed Agreement with annexes- Montelimar 01 - English

...request the meeting. 6.3 Extraordinary meetings are to be held whenever necessary at the request of either one of the parties, indicating the matter to be addressed. 6.4 Requests for an ordinary or extraordinary meeting are to be made by e-mail, in writing or by phone call to Human Resources or CSR. 7. RECEIPT AND PROCESSING OF COMPLAINTS 7.1 AMBED can submit claims by former workers, active workers and members of the communities. 7.2 Although the CM accepts verbal or ...

Complaint > AES PNG-01/Roku Village

Appraisal: CAO Compliance Appraisal Report AES-PNG- April_27_2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Pando Montelirio-01/Chiriqui

Appraisal: English

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mec...

Complaint > Wilmar Group-01/West Kalimantan

Appraisal: CAO Appraisal Report II "Group 2 Issues" for Audit of IFC, March 2009

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mec...

Complaint > Agrokasa-01/Ica

Eligibility: Assessment Report - Complaints Regarding the Sociedad Agricola Drokasa S.A., Project #26821('Agrokasa'), Ica Valley, Peru, December 2009

...President and CEO, and Agrokasa General Manager  Director of ANA (National Water Authority) 21 July, 2009  Mayor of Santiago and Municipal Manager of Santiago  Chief of ALA (Local Water Authority)  President of Farmers Association 22 July, 2009  Agrokasa‟s Manager in Ica  Tour of Agrokasa operations  Nine signatories to the complaints 23 July, 2009  Tour of two properties owned by signatories to the complaints  ...

Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed

Eligibility: English

...President, became one of the drivers for the creation of some form of recourse and accountability mechanism at IFC. This resulted in 1999 with the decision of the President to create the Office of the CAO. The first case that the CAO assessed was a complaint from one individual against IFC in relation to Pangue. This was resolved through negotiation and mediation after more than one year. 1 These were noted in the Hair Report as the Procedure for Environmental Review of IFC Projects (M...

Complaint > Mozal-01/Matola and Maputo

Compliance Report: CAO Audit of IFC Investments in Mozal, Mozambique, December 18, 2012

...request. It cannot go beyond the confines of the complaint, or request that other issues be addressed. In such cases, the complainant or requestor may consider submission of a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is neither a court of appea...

Complaint > Africa Investco-01

Eligibility: Ombudsman Assessment-Conclusion Report, Complaint Regarding the Africa Investco Project(Project #27819), Africa Region, September 2012

...request. CAO was diligent in maintaining regular communication with the complainant and IFC throughout the assessment period. CAO also satisfied itself that the complainant, who was also represented by legal counsel, was making decisions freely and not under threat or duress. Ultimately, the relevant parties were able to resolve the issues raised in the complaint, with minimal use of public resources on the part of CAO. 3 Due to complainant requests for confidentiality as well as the con...

Complaint > AES PNG-01/Roku Village

Eligibility: CAO Assessment Report - AES-PNG - March_11_2015

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. SUMMARY ..................................................................................................

Complaint > Vizhinjam-01/Kerala

Eligibility: CAO Vizhinjam-01_Assessment_Report - English

...request of the complainants, IFC held a day-long informational session with four of the complainants’ representatives in Delhi. The meeting included a presentation of issues and concerns by the complainants. CAO also attended as an observer. Furthermore, at the request of the complainants, CAO extended its 120-day assessment period to allow for a more thorough exploration with all parties of whether a collaborative dispute resolution process would be possible and to help ensure all parties were ...

Complaint > Ingenio Montelimar-01/Montelimar Environs

Filing: Ingenio Montelimar Complaint

...President Victor Manuel Solorzano Flores - Vice President Victor Hernandez Sequeira - Council Member Basilio Antonio Martinez - Secretary Lester Yony Aleman Garcia - Treasurer Cecilio Francisco Rojas Ramirez - Legal Counsel Edwin Caceres Rojas - Principal Advisor Veronica Hernandez - Advisor Since February 2014, the membership of AMBED has convened an assembly every two weeks, or at the discretion of the board of directors and the advisors to establish a solid organization of the afore...

Complaint > Ambuklao-Binga Hydroelectric Power-01/Binga

Eligibility: Stakeholder Assessment and Framework - July 30, 2008

...request for assistance A letter of concern was sent to the CAO by project-affected communities on June 20, 2008. It was deemed eligible for assessment by the Ombudsman on July 1, 2008, and a field team sent to the region from 16-23 July, 2008. The letter of request raised the following concerns:  Complainants, indigenous people of the Iowak and Ibaloi, had been displaced from the original project site in the late 1950’s, and their claims had not been fully settled pr...

Complaint > Ramky-03/Gummidipoondi

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This assessment report is a public document that summarises the complaint and activities undertaken under the Ombudsman process of the...

Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

Eligibility: CAO Media Statement, January 26, 2012

...requested by members of a dialogue table consisting of a local community group, the Chichigalpa Association for Life (ASOCHIVIDA), and the management of Nicaragua Sugar Estates Limited (NSEL), a major sugar producer in western Nicaragua. ASOCHIVIDA represents about 2,000 former NSEL workers and community members affected by the disease. The dialogue and involvement of Boston University responds to a complaint filed by ASOCHIVIDA on behalf of affected people in March 2008 with the Compliance Advi...

Complaint > Dinant-01/CAO Vice President Request

Appraisal: CAO Appraisal for Audit of IFC: Corporacion Dinant S.A. de C.V., Honduras - Case of Appraisal initiated by CAO Vice President, August 13, 2012

...President Summary This appraisal relates to IFC’s investment in Corporación Dinant, a vertically-integrated integrated palm oil and food company in Honduras.. In this instance a CAO’s compliance appraisal was initiated by the CAO Vice President in response to a letter submitted to the President of the World Bank Group in November 2010 and conversations between CAO and ...

Complaint > MPS-01/Tema

Eligibility: Assessment Report - Ghana MPS-01 Tema - English

...presidential suites, and a reception and conference facility. The rest of the facility had a tennis court, a squash court, a swimming pool with changing rooms, a gym, a spa, a bar facility, and a restaurant. Some of her clientele included MTN, Coca-Cola, Unilever, GPHA, and former President J.A Kufuor. The Complainant claims that, in 2014, she had a meeting with the Director of GPHA, who informed her about the Tema Port Expansion Project, but assured her that Ave Maria would be included in the e...

Complaint > Orion-02/ Gualeguaychu

Appraisal: English

...President initiates an audit, a memorandum explaining the rationale for the proposal to audit will be submitted to the Executive Vice President of IFC/MIGA. The final decision to conduct an audit will be taken in consultation with the Executive Vice President(s), but at the discretion of the CAO Vice President. If the CAO decides to initiate a compliance audit as an appropriate response to a compliance appraisal, the CAO will draw up a terms of reference for the audit in accordance with CAO...

Complaint > PL IV-01/Multiple locations

Appraisal: CAO Compliance Appraisal - PL IV 01 - Panama - January 2020 - English

...President of the World Bank Group. The President has no editorial input as to the content of the compliance investigation report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the investigation report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the investigation report and the IFC response to t...

Complaint > Zalagh-01/Tiddas

Agreement: English Translation

...request that anyone be hired. 6- Regarding social measures. The Company commits to include in its social policy several specific measures to support the Community. The Parties have defined a set of social measures to support neighboring populations for 5 years, in response to requests from representatives of the Community. By way of example, these measures could consist in: a. Providing transportation services to students who live several kilometers away ...

Complaint > Interagua-01/Guayaquil

Agreement: Memorandum of Agreement 5 - July 2, 2009

...President in charge of the Presidency, Augusto Parada, and Tania Crespín. USERS ASSEMBLY: Eduardo Chulli, Raúl Quinancela and Teresa Riascos INTERAGUA: Oscar García, Marcos Landivar, Pilar Murillo, María Antonieta Puyol and Sara Mazuera. Antonio Bernales was in charge of the facilitation on behalf of the CAO. At the beginning, the OBSERVATORIO presented the letter from Dr. Mark Carey from the History Department of Washington and Lee University, requesting that the Latin American student ...