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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Bilt Paper B.V-01/Sipitang

    Appraisal: CAO Appraisal Report - Bilt-01-July 13-2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

    IFC Compliance Advisor/Ombudsman - Malaysia - 2015
  2. Complaint > Strominvest II-01/Minsk

    Appraisal: CAO Compliance Appraisal Report Strominvest - March 2018 - English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

    IFC Compliance Advisor/Ombudsman - Belarus - 2018
  3. Complaint > Lafarge Surma Cement -01

    Appraisal: Compliance Appraisal Report - Lafarge Surma Cement - October 14_2014

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO Compliance function is the performance of IFC and MIGA, not their client. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC/MIGA’s im...

    IFC Compliance Advisor/Ombudsman - India - 2014
  4. Complaint > Vizhinjam-01/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  5. Complaint > Vizhinjam-02/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  6. Complaint > Vizhinjam-03/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  7. Complaint > Yanacocha-06/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2019
  8. Complaint > Yanacocha-07/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015
  9. Complaint > Yanacocha-04/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015
  10. Complaint > Yanacocha-05/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015
  11. Complaint > BTC Pipeline-26/Krstanisi

    Appraisal: English

    ...President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the...

    IFC Compliance Advisor/Ombudsman - Georgia
  12. Complaint > Productive Infrastructure Program - Request II: Caracol Industrial Park (MICI)

    Appraisal: Assessment Report Public Disclosure

    ...Request22 1.20 On January 12th, 2017, the MICI received a Request from three Civil Society Organizations on behalf of the Kolektif Peyizan Viktim Tè Chabè. The Civil Society Organizations representing the Requesters are: Accountability Counsel, ActionAid Haiti and AREDE. The Request was presented in relation to the Productive Infrastructure Program and other related operations financed by the IDB. 1.21 The Request noted that in January, 2011, a fence w...

    IDB Independent Consultation and Investigation Mechanism - Haiti - 2017
  13. Complaint > Lonmin-02/Marikana

    Appraisal: Compliance Appraisal Report- Lonmin-02 - December 2017

    ...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO, Operational Guidelines (2013) para. 4.4.6. Compliance Appraisal Report – Lonmin, South Africa 3 Tabl...

    IFC Compliance Advisor/Ombudsman - South Africa - 2017
  14. Complaint > AES Sonel-02/Doula

    Appraisal: CAO Appraisal Report_AES_Sonel - June_26_2014 - English

    ...president of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R4-Y14-F200 ...

    IFC Compliance Advisor/Ombudsman - Cameroon - 2014
  15. Complaint > Mozal-01/Matola and Maputo

    Appraisal: Appraisal Report: Mozambique Aluminium S.A.R.L, Mozambique - Case of Justica Ambiental, Livaningo, Liga Mocambicana dos Direitos Humanos, Centro Terra Viva, Kulima, and Centro de Integridade Pública, July 24, 2012

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report CAO Ref Code: C-I-R6-Y12-F160 ...

    IFC Compliance Advisor/Ombudsman - Mozambique - 2012
  16. Complaint > Quellaveco Mining-01/Moquegua

    Appraisal: CAO Appraisal for Compliance Investigation of IFC: Case of Asociación Civil Labor, Junta de Usuarios de Riego del Distrito de Moquegua, Comité de Frente de Defensa de los Intereses de Distrito de Torata, May 15, 2013

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R9-Y12-F167 ...

    IFC Compliance Advisor/Ombudsman - Peru - 2013
  17. Complaint > Eleme Fertilizer-01/Port Harcourt

    Appraisal: CAO Compliance Appraisal Report - Nigeria / Eleme Fertilizer 01 - December 2019

    ...requested it deduct 4 percent of each worker’s salary to be transferred to NUCFRLANMPE. The company accepted and implemented this request.34 PS2 requires that clients to provide workers with documented information that is clear and understandable regarding their wage calculation and pay slips and deductions.35 While PS2 does not include specific provisions with respect to workers organization deductions, CAO notes that ILO guidance on Conventions 87 and 98 provides that clauses requiring compuls...

    IFC Compliance Advisor/Ombudsman - Nigeria
  18. Complaint > Panama Canal Expansion Program

    Appraisal: Issuance of Assessment Report

    ...Requester to contact the Project Team Leader since the initial communication appeared to be more of a request for project information than a formal Request. On 15 July 2011 the Project Team Leader in turn asked the Requester to contact the Panama Canal Authority (PCA) directly, and also offered to meet with the Requester to discuss the concerns raised. Later on, in October, the Requester contacted the Mechanism reiterating her desire to have the Request processed. On 28 October 2011 Management r...

    IDB Independent Consultation and Investigation Mechanism - Panama - 2012
  19. Complaint > Electric Interconnection System for the Central American Countries (SIEPAC)

    Appraisal: Issuance of Assessment Report

    ...Request; compile information from the interested parties, potentially including other parties in an analogous situation to the that of the Requesters; learn and gather the opinions and motivations of all interested parties; and help to determine whether the issues raised can be resolved and how best to resolve them. Requesters. The Request was submitted by Mrs. Yamileth Román Segura, President of the SIEPAC‐La Alfombra Committee. This Committee was created at the request of SIEPAC’s execution un...

    IDB Independent Consultation and Investigation Mechanism - Costa Rica - 2011
  20. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Appraisal: Issuance of Assessment Report

    ...Request from Mrs. Carmenza Tez (Representative) on behalf of authorities of the Inga and Kamentsa indigenous communities (the Requesters). 2 The Request alleges that construction of the San Francisco-Mocoa Alternate Road, Phase 1 (the Project) is causing and could continue to cause materially adverse environmental and social impacts on these indigenous communities. 2. The major concerns raised by the Requesters both in their Request and in subsequent ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2011