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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > PT Weda Bay Nickel-01/Weda Bay

    Filing: Keluhan (Indonesia), 2 Juli, 2010

    ...financially feasible alternatives to the source of impacts” and documentation of the selection rationale; that the assessment will identify vulnerable groups; that “the client will establish and manage a program of mitigation and performance improvement measures and actions that address the identified social and environmental risks and impacts;” that community engagement will be “free of external manipulation, interference, or coercion, and intimidation, and conducted on the basis of timely, rel...

    IFC Compliance Advisor/Ombudsman - Indonesia
  2. Complaint > CAREC Transport Corridor I Investment Program

    Dispute Resolution: English

    ...financial institutions). 6 C. Identification of Issues 22. Depending on the stakeholders' perception and situation, they mentioned different sets of concerns — some related to concrete physical expectations and changes, others to a broader view of the project or the context within which it operates. This section summarizes the views expressed by the various stakeholders and organizes them around a manageable set of the most pe...

    ADB Special Project Facilitator and Compliance Review Panel - Kazakhstan
  3. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Management Response: 47-Management Response (English)

    ...Financial Intermediary GIS Geographic Information System GoA Government of Albania ICZM Integrated Coastal Zone Management ICZMCP Integrated Coastal Zone Management and Clean-up Project IDA International Development Association IPN Inspection Panel ISDS Integrated Safeguards Data Sheet KRRTRSH Territorial Planning Council of the Republic of Albania METAP Mediterranean Technical Assistance Program MoAF Ministry of Agriculture and Food MoTAT Ministry of Territorial Ad...

    WB Inspection Panel - Albania - 2007
  4. Complaint > Proposed Kosovo Power Project and Second Additional Financing Energy Sector Clean-up and Land Reclamation Project

    Filing: 103-Request for Inspection

    ...financial intermediary and human rights standards in the proposed involuntary resettlement. The Kosovo Civil Society Consortium for Sustainable Development (KOSID) asked me to determine whether the steps being taken by the Government and international donors are aligned with international involuntary resettlement standards and to determine the likely 3 The IFC, MIGA, and EBRD arc likely collateral financial syndicators. The project may be phased as two 300 mega- w...

    WB Inspection Panel - Kosovo - 2015
  5. Complaint > Amaggi Expansion-01/IFC Executive Vice President Request

    Compliance Report: English

    ...financial intermediary client’s on-lending activities10. Amaggi’s Environmental Management System includes 13 management programs, dealing with aspects such as: the legal and regulatory framework; worker health and safety; occupational health; and environmental evaluation. One of these management programs specified requirements for the environmental orientation of pre-financed suppliers. This addressed aspects such as: conducting technical inspections of pre-financed suppliers; training of pre-f...

    IFC Compliance Advisor/Ombudsman - Brazil
  6. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Monitoring: English

    ...financial closure in May 2009, raising a total of US$953m (debt and equity).5 Phase one of the Kamalanga project, comprising three 350MW generation units, is 1 The CAO investigation, IFC’s Official Response to the investigation, and related materials are available on the CAO website. See https://goo.gl/yXYAvW. 2 Livemint, April 27, 2009. India Infrastructure Fund invests $50m in two toll road projects. Available at https://goo.gl/6Vv3BR. 3 The Fund describes projects the Fund invests in a...

    IFC Compliance Advisor/Ombudsman - India
  7. Complaint > None

    Policy Document: Complaints Mechanism Procedures

    ...financial intermediaries), the Standard procedure may be applied. 4.4 The deadline for reply under the Simplified procedure is reduced to 25 working days from the communication of admissibility. The circulation of the draft reply will only take place at EIB Group services level. 5. Rules of Conduct for EIB Group Complaints Mechanism Division (EIB-CM) members (For members of staff working for, or supervising, the EIB-CM, in line with the EIB Group Complaints Mechanism Policy and the Proced...

    - - 2020
  8. Complaint > Yanacocha-02/Cajamarca

    Eligibility: Report of the Independent Evaluation of the Mesa de dialogo y consenso CAO-Cajamarca, May 2005

    ...financial and technical support of the CAO. Within this framework, the Team: a) assessed the structure, organization, and operational behavior of the Mesa, including the conduct of its Board of Directors and General Assemblies b) reviewed the performance of the Mesa in light of its stated mission and strategies and the specific objectives contained in its annual work programs, with particular emphasis on the objectives of preventing and resol...

    IFC Compliance Advisor/Ombudsman - Peru
  9. Complaint > Quellaveco Mining-01/Moquegua

    Compliance Report: English

    ...Financial Intermediary (FI) – may include financing a variety of subprojects that may result in environmental impacts, thus requiring environmental review by the financial intermediary, in 17 accordance with this IFC procedure. While the definition of each category has been developed with new iterations of IFC’s environmental and social policy, the core categories have not changed significantly since they were first defined (see A...

    IFC Compliance Advisor/Ombudsman - Peru
  10. Complaint > None

    Policy Document: 2013 CAO Operational Guidelines (OG)

    ...financial intermediary, a client or subclient of an IFC client. The term may also refer more broadly to the party that is most appropriate to address the issues raised in the complaint, including the entity that is implementing/has implemented the project in question. Client (MIGA) The Project Enterprise or the Guarantee Holder as defined in MIGA’s Contract of Guarantee, or any other entity responsible for conducting the Investment Project or borrowing the Guaranteed Loan under the MIGA Lo...

    - - 2012
  11. Complaint > Transport Sector Development Project - Additional Financing

    Other: GBV Task Force Recommendations

    ...intermediary to register incidents in the GRM or to serve as the clearing house for all SEA-related complaints may help protect the identity of complainants overall. If acting as a clearing house, this intermediary actor should be linked to the project GRM to enable registration of information on the number and type of com- plaints within the GRM system without revealing the identity of the complainant. Ultimately, however, if the survivor chooses to seek redress, the im...

    WB Inspection Panel - Uganda - 2015
  12. Complaint > Wilmar Group-01/West Kalimantan

    Compliance Report: English

    ...financial intermediary projects. 2 http://www.ifc.org/ 9 Audit Report C - I - R6 - Y08 – F096 Environmental Assessment, and related action plans to address potential impacts; and assessments and actions related to provisions given for land acquisition and involuntary resettlement, for biodiversity conservation and sustainable natural resource managemen...

    IFC Compliance Advisor/Ombudsman - Indonesia
  13. Complaint > Rizal Commercial Banking Corporation (RCBC)-01

    Eligibility: CAO Assessment Report - Philippines/ RCBC-01 - April 2019 - Filipino

    ...financial intermediary portfolio nito; ang pagsubaybay at pamamahala nito sa pagganap ng RCBC sa usaping pangkapaligiran at panlipunan, lalo na’t may pamumuhunan ito sa mga negosyong may potensyal na magdulot ng malalaki at masasamang epekto sa kapaligiran at lipunan, o kaya ay mga epekto na kakaiba (diverse), hindi na maibabalik (irreversible), at hindi pa nangyayari kailanman (unprecedented), katulad ng pamumuhunan sa sektor ng coal; at sa pagsunod sa sarili nitong mga polisiya at patakaran na...

    IFC Compliance Advisor/Ombudsman - Philippines
  14. Complaint > Nedbank Tier II-01/Kintinian

    Filing: Letter of complaint to CAO with annexes - Nedbank-01 - April 2017

    ...FINANCIAL LINKS BETWEEN IFC AND THE SIGUIRI MINE 6. There is limited transparency of IFC's financial intermediary portfolio. IFC publicly releases very little information about its financial intermediary transactions, and what it does publish on its website is not always accurate and reliable. In relation to its investments in commercial banks, IFC does not publish any information on its sub- clients. As a result, it is extremely challenging for project affected people to find out whether IFC is...

    IFC Compliance Advisor/Ombudsman - Guinea - 2017
  15. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Filing: 37-Request for Inspection Annex 25

    ...intermediary for financial services. Recommendation 14 (a) In the interpretation of this requirement, special attention is required not only to transactions between financial institutions and their clients, but also to transactions and/or shipments especially of currency and equivalent instruments between financial institutions themselves or even to transactions within financial groups. As the wording of Recommendation 14 suggests that indeed "all" transactions are covered, it must be read t...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  16. Complaint > Community Empowerment for Rural Development Project

    Dispute Resolution: English

    ...financial management of the early CERDP activities, trust and confidence of villagers in their local governments seem eroded in a number of cases. It is not clear, whether frictions and disputes among individuals are rooted in project-related issues, or evolved out of other concerns. Open discussions seem to be rather the exception than the rule in village level disputes. It is generally agreed among government, consultants, IRM and communities that capacity-building for decentralized developmen...

    ADB Special Project Facilitator and Compliance Review Panel - Indonesia
  17. Complaint > Agrokasa-01/Ica

    Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

    ...financial intermediary projects.” 10 Audit Report C - I – R9 – Y10 – F126 water issues were raised by the Corporate Investment Committee.4 The IFC Agribusiness Department (CAG) concluded that for the Ica Valley farms, water supply to Agrokasa was adequate and was expected to remain so in the future without relying on new wells to be drilled. This investment in Agrokasa was reviewed according to the...

    IFC Compliance Advisor/Ombudsman - Peru
  18. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Eligibility: 31-Management Report and Recommendation (English)

    ...Financial Management - Project financial and accounting statements - Financial management assessment – ACUACAR In compliance - Financial capacity – ACUACAR - Risk of default on the Bank Loan Not in compliance - Financial management assessment for the District OP/BP 10.04 – Economic Evaluation of Investment Operations In compliance - Economic analysis broadly in compliance - Re...

    WB Inspection Panel - Colombia - 2004
  19. Complaint > Ficohsa-01/ CAO Vice President Request

    Compliance Report: Spanish

    ...Financial Intermediaries, p.38. 64 IFC, ESRP (versión 4), agosto de 2009, párrafo 7.2.19. 65 Ibid. 66 IFC, ESRP 7 (versión 4), párrafo 2.19 67 CAO (2012) Audit of a Sample of IFC Investments in Third Party Financial Intermediaries, p.38f. 68 IFC, ESRP (versión 4), agosto de 2009, párrafo 7.2.18. 31 Informe de investigación de la CAO C-I-R9-Y13-F190 IFC no cumplió los req...

    IFC Compliance Advisor/Ombudsman - Honduras
  20. Complaint > Vishnugad Pipalkoti Hydro Electric Project

    Eligibility: Inspection Panel Report and Recommendation (English)

    ...financial support to the Project given their concerns, and request the Inspection Panel to “inspect this loan.” D. The Management Response 26. A summary of Management Response follows, and a complete copy is attached to this Report as Annex II. 27. Management states that the Government of India requested the World Bank to finance the Project, a “relatively moderate risk project from an environmental and social perspective”, in July 2006. According to Management, the Project involves a “low level...

    WB Inspection Panel - India - 2012