Complaint > Development Programme's Norte Grande Provinces

Eligibility: Eligibility Memorandum Public Disclosure

...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. ...

Complaint > Programa de Mejoramiento de Barrios II (PROMEBA II)

Eligibility: Issuance of Eligibility Memorandum

...request was received and processed in the ICIM, the Project Ombudsperson determined, on 5 January 2011 in the “Memorandum on the Decision to Extend the Period for Completion of the Request” (Section 41 ICIM3) that the Requester had not fulfilled all the eligibility requirements established in the ICIM policy, and decided to give the Requester the opportunity to complete the request, granting it a term of 45 days from the date of notification of t...

Complaint > Transport Sector Development Project - Additional Financing

Eligibility: Inspection Panel Report and Recommendation

...request. 4. On September 11, 2015, the Panel received a new request (“the Request”) from three members of the Bigodi and Nyabubale-Nkingo communities (“the Requesters”), which restated the earlier concerns. The Requesters claimed that they were dissatisfied with Bank actions in response to their concerns, asked to keep their identities confidential, and designated JFCU to act on their behalf. The Request included hand written notes from fifty-eight community members explaining the advers...

Complaint > Low-Income Neighborhood Improvement Program - Habitar Brasil

Eligibility: Issuance of Eligibility Memorandum

...Request is eligible for the Consultation Phase. I. Summary of Request 1.1 On 10 June 2011, the Independent Consultation and Investigation Mechanism (ICIM) 1 received a Request from Central de Movimentos Populares na Cidade de São José dos Campos (the Requesters) through Mr. Cosme Vitor (Representative).2 The Request describes the material social harm alleged to have occurred in implementation of the Low-income Neighborhood Improvem...

Complaint > Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura

Eligibility: Issuance of Eligibility Memorandum

...Requesters), including the Bolivian Fund on Environment and Development, submitted to the Independent Consultation and Investigation Mechanism (ICIM) 1 a request related to the potential environmental and social impacts of building a bridge, and access to it, connecting Rurrenabaque and San Buenaventura, in Bolivia. Some of the Requesters have asked that the ICIM maintain confidentiality in dealing with this request. 1.2 The Requesters a...

Complaint > Special Structural Adjustment Loan

Eligibility: 17-Eligibility Report (English)

...Request for Inspection (the “Request”) related to the Argentina: Special Structural Adjustment Loan (“SSAL”). On August 11, 1999, the Panel received some clarifications associated with the Request for Inspection (both the Request for Inspection and subsequent clarifications hereinafter referred to as the “Request”) (Annex 1). On August 12, 1999 the Panel notified the Executive Directors and Bank President of receipt of the Request (meaning “Registration” under the Panel’s...

Complaint > Sao Jose dos Campos Urban Structuring Program

Eligibility: Issuance of Eligibility Memorandum

...Request is eligible for the Consultation Phase. I. Summary of Request 1.1 On 10 June 2011, the Independent Consultation and Investigation Mechanism (ICIM) 1 received a Request from Central de Movimentos Populares na Cidade de São José dos Campos (the Requesters) through Mr. Cosme Vitor (Representative).2 The Request describes the potential social and environmental impacts that the recently approved São José dos Campos Urban Structu...

Complaint > MHP-01/Vinnytsia

Eligibility: CAO Assessment Report - Ukraine/MHP-01 - January 31, 2019 EN

...requests and that there is an announcement board in every village together with a box where villagers can put notes or requests, which MHP collects every month. Additionally, public meetings also provide opportunities for local community members to make requests. MHP stressed that they want to be perceived as a community partner, not as a place where requests can be filed. MHP told CAO that they do not pressure people to accept Company ideas or projects. In furtherance of this, the Company descr...

Complaint > Harmon Hall-01/Mexico

Eligibility: Ombudsman Assessment Report: Complaint Regarding Concerns about IFC's Harmon Hall Project (#29753), Mexico, July 2012

...President of the World Bank Group. Its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a colla...

Complaint > Bujagali Energy-05/Bujagali

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

Complaint > Tata Tea-02/Assam

Eligibility: CAO Assessment Report_Tata Tea-02_November _2013 - English

...Request for house repairs and/or house extensions grievances never receive a response workers claim. Workers are not aware how the process works beyond the concerns, name of requester and date being registered. Respect and dignity  Workers don’t feel respected as shareholders due to lack of continued communic...

Complaint > Alex Dev-01/Wadi al-Qamar

Eligibility: CAO Assessment Report - Alex Dev -01 April 2016 English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. OVERVIEW .........................................................................................................

Complaint > Bankers Petroleum-01/Patos

Eligibility: English

...requesting him to forward it to CAO. The Tirana-based complainant said he had not read the entire complaint before forwarding it to CAO. Upon receiving that complaint, on March 13, 2013, CAO requested verification from the Tirana- based complainant that he represents residents of Zharrëz. On March 19, he forwarded to CAO –8– a letter written by the Zharrëz-based engineer, signed by 18 residents of Zharrëz, requesting the complainant’s assistanc...

Complaint > Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program

Eligibility: Issuance of Eligibility Memorandum

...request. According to Section 54 of the ICIM Policy, the requester may wish to ask for a Compliance Review by the Panel. Within the next two (2) business days, the Executive Secretariat will post the notice of registration on the Registry and notify the Requester, the Board, the President, Management and the Project Executing Agency or Borrower of said registration, and the contents of this memorandum. Isabel Lavadenz‐Paccieri ...

Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

Eligibility: 26-Eligibility Report (English)

...request for Inspection, IPN Request RQ02/1 (hereafter referred to as Request II) concerning the Yacyretá Hydroelectric Project. This is the second time the Yacyretá Project has been the subject of a Request for Inspection before the Inspection Panel. The first time was in September 1996 and the Request then (INSP/R96-2, hereafter referred to as Request I) raised issues similar, often even identical, to those raised now in Request II. YACYRETÁ PROJECT BACKGROUND 2. Yacyretá is a multi-billi...

Complaint > Rondonia Natural Resources Management Project

Eligibility: Additional Review (English)

...Request, communities previously adversely affected in Rondonia by the POLONOROESTE program expected beneficial effects from the implementation of PLANAFLORO according to the standards and timetable promised by the Bank, but expectations were not met. Therefore, on June 14, 1995, the intended beneficiaries represented by local non governmental organizations (“NGOs”) requested the Panel to investigate (“Request for Inspection”) the reasons for the Bank’s failure to carry out its commitment to prev...

Complaint > Lukoil Overseas-03/Berezovka

Eligibility: English

...requesting that the case be transferred to CAO Compliance for appraisal. Following this request, and in light of the difference in opinion between the complainants and the company on how best to move forward, the CAO Ombudsman initiated a conference call in March 2009 with the directors of Green Salvation and the Berezovka Initiative Group to discuss their request for a third audit appraisal. The ombudsman also discussed the request separately with Crude Accountability. During the conference cal...

Complaint > Cambodia Airports-01/Phnom Penh

Eligibility: CAO Assessment Report - Cambodia Airports 01- Phnom Pehn February 2014 - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................

Complaint > VEIL II-01/ Ratanakiri Province

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS ......................................................................................................

Complaint > Oyu Tolgoi-02/Khanbogd

Eligibility: CAO Assessment Report - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................