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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Shapoorji Affordable Housing Project

    Eligibility: Eligibility Report

    ...Request for Compliance Review 6 2. ADB Management’s Response 24 I. BACKGROUND 1. A request for compliance review (complaint) was forwarded by the Complaint Receiving Officer of the Asian Development Bank (ADB) Accountability Mechanism to the Compliance Review Panel (CRP) on 3 March 2022 in respect of private sector investment, ADB Equity No. 7452: Shapoorji Affordable Housing Project (Project) in India. 1 2. In accordance with para. 178 of the Accountability Mechanism Policy (AMP) read w...

    ADB Special Project Facilitator and Compliance Review Panel - India - 2022
  2. Complaint > Development Programme's Norte Grande Provinces

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. ...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2016
  3. Complaint > Programa de Mejoramiento de Barrios II (PROMEBA II)

    Eligibility: Issuance of Eligibility Memorandum

    ...request was received and processed in the ICIM, the Project Ombudsperson determined, on 5 January 2011 in the “Memorandum on the Decision to Extend the Period for Completion of the Request” (Section 41 ICIM3) that the Requester had not fulfilled all the eligibility requirements established in the ICIM policy, and decided to give the Requester the opportunity to complete the request, granting it a term of 45 days from the date of notification of t...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2011
  4. Complaint > Lydian Intl3-02/Gndevaz

    Eligibility: Lydian-02 Assessment Report - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. SUMMARY ..................................................................................................

    IFC Compliance Advisor/Ombudsman - Armenia - 2015
  5. Complaint > Santa Fe Infrastructure Project and Provincial Road Infrastructure Project, 1st Request

    Eligibility: 42-Eligibility Report (English)

    ...Requesters indicate that they have received no answer to these communications. 5 First Request for Inspection, letter dated August 20, 2006, p.1. 6 First Request for Inspection, p.1. 7 First Request for Inspection, p.1. 8 During the Panel’s eligibility visit the Requesters stated that the actual date of the letter was August 7, 2006. 9 First Request for Inspection, p.1. 4 15. In their Request to the Inspection...

    WB Inspection Panel - Argentina - 2006
  6. Complaint > Low-Income Neighborhood Improvement Program - Habitar Brasil

    Eligibility: Issuance of Eligibility Memorandum

    ...Request is eligible for the Consultation Phase. I. Summary of Request 1.1 On 10 June 2011, the Independent Consultation and Investigation Mechanism (ICIM) 1 received a Request from Central de Movimentos Populares na Cidade de São José dos Campos (the Requesters) through Mr. Cosme Vitor (Representative).2 The Request describes the material social harm alleged to have occurred in implementation of the Low-income Neighborhood Improvem...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2011
  7. Complaint > Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters), including the Bolivian Fund on Environment and Development, submitted to the Independent Consultation and Investigation Mechanism (ICIM) 1 a request related to the potential environmental and social impacts of building a bridge, and access to it, connecting Rurrenabaque and San Buenaventura, in Bolivia. Some of the Requesters have asked that the ICIM maintain confidentiality in dealing with this request. 1.2 The Requesters a...

    IDB Independent Consultation and Investigation Mechanism - Bolivia - 2011
  8. Complaint > Manila Second Sewerage Project (MSSP)

    Eligibility: 28-Eligility Report (English)

    ...Request. Therefore, the Request satisfies paragraph 9 (f). 43. The Panel, however, finds that the Requesters have not fulfilled the procedural requirement that they bring the subject matter of the Request to the Bank’s attention for Management to address before filing a Request with the Panel. 44. The Requesters’ first contact with the Bank occurred when the president of Timpuyog Zambales, Inc. called the World Bank’s country office Manila and asked whether the office could send ...

    WB Inspection Panel - Philippines - 2003
  9. Complaint > Reventazon Hydroelectric Power Project

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request 12 December Phone call with Requesters regarding Request and MICI process Requesters given up to 10 working days to submit the additional 13 December information needed to process the Request 29 December Registration of Request 2017 5 January Phone call with Requesters. 30 January ...

    IDB Independent Consultation and Investigation Mechanism - Costa Rica - 2017
  10. Complaint > Sao Jose dos Campos Urban Structuring Program

    Eligibility: Issuance of Eligibility Memorandum

    ...Request is eligible for the Consultation Phase. I. Summary of Request 1.1 On 10 June 2011, the Independent Consultation and Investigation Mechanism (ICIM) 1 received a Request from Central de Movimentos Populares na Cidade de São José dos Campos (the Requesters) through Mr. Cosme Vitor (Representative).2 The Request describes the potential social and environmental impacts that the recently approved São José dos Campos Urban Structu...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2011
  11. Complaint > Institutional Reform Development Policy Financing

    Eligibility: 57-Eligibility Report (English)

    ...Request for Inspection YEMEN: Institutional Reform Development Policy Grant (Grant No. H336-YEM) 1. On April 13, 2009, the Inspection Panel received a Request for Inspection (“the Request”) related to the Yemen’s Institutional Reform Development Policy Program (the “Program”), which i s supported by Grant No. H336-YEM (the “Grant”). The Request was submitted by Mr. Abdelkader Ali Abdallah and Mr. ...

    WB Inspection Panel - Yemen - 2009
  12. Complaint > Trans-Anatolian Pipeline-01/Vale

    Eligibility: CAO Assessment Report TANAP-01 - Jan 2018- English

    ...equested to be trained, but training was never provided. Soon after his request for training, he was fired. The Complainant further alleges that he complained to BP about having been hired as a steel assembler (instead of a rigger) and that BP forwarded the complaint to ENKA, which claimed that he never worked as a rigger. - Perfunctory monthly inspection of cranes and lifting accessories: According to the Complainant, the crane inspectors merely tic...

    IFC Compliance Advisor/Ombudsman - Azerbaijan, Georgia, Turkey - 2018
  13. Complaint > Russkiy Mir II-01/Taman

    Eligibility: English

    ...requests for funding of disparate projects. Russkiy Mir says on several occasions, after the requested funding was debated, agreed and disbursed, those projects were not implemented properly, and the company was unfairly blamed. The company is in the process of establishing a forum – which they describe as a non- commercial partnership – to serve as an instrument for community members and other interested stakeholders to express their interests and concerns about the environmental and soci...

    IFC Compliance Advisor/Ombudsman - Russia
  14. Complaint > Chad-Cameroon Pipeline-02/Cameroon

    Eligibility: Ombudsman Assessment Report regarding concerns from community members about the Chad-Cameroon Petroleum Development and Pipeline project (#11124) in Cameroon, January 2012

    ...requests CAO’s assistance in addressing a number of environmental and social concerns regarding the Cameroonian side of the Chad-Cameroon pipeline project. From the group of directly-affected local community members, two community-member complainants have requested that the CAO keep their identities confidential. Therefore names of community members or their villages will not be shared in this report7. In June 2011, the four NGOs agreed to have a summary of the complaint posted on the CAO websit...

    IFC Compliance Advisor/Ombudsman - Cameroon - 2012
  15. Complaint > Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program

    Eligibility: Issuance of Eligibility Memorandum

    ...request. According to Section 54 of the ICIM Policy, the requester may wish to ask for a Compliance Review by the Panel. Within the next two (2) business days, the Executive Secretariat will post the notice of registration on the Registry and notify the Requester, the Board, the President, Management and the Project Executing Agency or Borrower of said registration, and the contents of this memorandum. Isabel Lavadenz‐Paccieri ...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2010
  16. Complaint > Transport Sector Development Project - Additional Financing

    Eligibility: Inspection Panel Report and Recommendation

    ...request. 4. On September 11, 2015, the Panel received a new request (“the Request”) from three members of the Bigodi and Nyabubale-Nkingo communities (“the Requesters”), which restated the earlier concerns. The Requesters claimed that they were dissatisfied with Bank actions in response to their concerns, asked to keep their identities confidential, and designated JFCU to act on their behalf. The Request included hand written notes from fifty-eight community members explaining the ...

    WB Inspection Panel - Uganda - 2015
  17. Complaint > Bujagali Energy-05/Bujagali

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situ...

    IFC Compliance Advisor/Ombudsman - Uganda - 2011
  18. Complaint > Harmon Hall-01/Mexico

    Eligibility: Ombudsman Assessment Report: Complaint Regarding Concerns about IFC's Harmon Hall Project (#29753), Mexico, July 2012

    ...President of the World Bank Group. Its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a...

    IFC Compliance Advisor/Ombudsman - Mexico - 2012
  19. Complaint > Karot Hydro-02/Jhelum River

    Eligibility: CAO ASSESSMENT REPORT

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS ..........................................................................................................III LIST OF ACRONYMS........

    IFC Compliance Advisor/Ombudsman - Pakistan - 2020
  20. Complaint > MHP-01/Vinnytsia

    Eligibility: CAO Assessment Report - Ukraine/MHP-01 - January 31, 2019 EN

    ...requests and that there is an announcement board in every village together with a box where villagers can put notes or requests, which MHP collects every month. Additionally, public meetings also provide opportunities for local community members to make requests. MHP stressed that they want to be perceived as a community partner, not as a place where requests can be filed. MHP told CAO that they do not pressure people to accept Company ideas or projects. In furtherance of this, the Company descr...

    IFC Compliance Advisor/Ombudsman - Ukraine - 2019