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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Special Structural Adjustment Loan

    Eligibility: 17-Eligibility Report (English)

    ...Request for Inspection (the “Request”) related to the Argentina: Special Structural Adjustment Loan (“SSAL”). On August 11, 1999, the Panel received some clarifications associated with the Request for Inspection (both the Request for Inspection and subsequent clarifications hereinafter referred to as the “Request”) (Annex 1). On August 12, 1999 the Panel notified the Executive Directors and Bank President of receipt of the Request (meaning “Registration” under the P...

    WB Inspection Panel - Argentina - 1999
  2. Complaint > Development Programme's Norte Grande Provinces

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request declared “ineligible,” as there was in effect no cause (i.e. Request). 2.2 On 31 May 2016, the Requesters’ representative contacted MICI to reactivate the Request under the same terms set forth in Request MICI-BID-AR-2016-0097. The Request alleges that the families are being evicted from their dwellings as a consequence of the works which, in the Requesters’ opinion, is part...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2016
  3. Complaint > Porce III Hydroelectric Power Plant

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters describe in the Request that they met with the Bank’s Management in October 2011 to present the complaint against EPM, but received no response. 2.7 In his Request, the Representative stated that he did not seek to keep his identity confidential. He did, however, request confidentiality for one Requester who also served as representative. 2.8 Lastly, the Requesters stated that they wished for the Request to be considered for both ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2016
  4. Complaint > Rondonia Natural Resources Management Project

    Eligibility: Additional Review (English)

    ...Request, communities previously adversely affected in Rondonia by the POLONOROESTE program expected beneficial effects from the implementation of PLANAFLORO according to the standards and timetable promised by the Bank, but expectations were not met. Therefore, on June 14, 1995, the intended beneficiaries represented by local non governmental organizations (“NGOs”) requested the Panel to investigate (“Request for Inspection”) the reasons for the Bank’s failure to carry out its commitment t...

    WB Inspection Panel - Brazil - 1995
  5. Complaint > Bankers Petroleum-01/Patos

    Eligibility: English

    ...requesting him to forward it to CAO. The Tirana-based complainant said he had not read the entire complaint before forwarding it to CAO. Upon receiving that complaint, on March 13, 2013, CAO requested verification from the Tirana- based complainant that he represents residents of Zharrëz. On March 19, he forwarded to CAO –8– a letter written by the Zharrëz-based engineer, signed by 18 residents of Zharrëz, requesting the complainant’s a...

    IFC Compliance Advisor/Ombudsman - Albania - 2013
  6. Complaint > Alex Dev-01/Wadi al-Qamar

    Eligibility: CAO Assessment Report - Alex Dev -01 April 2016 English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. OVERVIEW .........................................................................................................

    IFC Compliance Advisor/Ombudsman - Egypt - 2016
  7. Complaint > Tata Tea-02/Assam

    Eligibility: CAO Assessment Report_Tata Tea-02_November _2013 - English

    ...Request for house repairs and/or house extensions grievances never receive a response workers claim. Workers are not aware how the process works beyond the concerns, name of requester and date being registered. Respect and dignity  Workers don’t feel respected as shareholders due to lack of continued communic...

    IFC Compliance Advisor/Ombudsman - India - 2013
  8. Complaint > Pando-Monte Lirio Hydroelectric Power Project

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester are available; the requesting organizations b) The names and contact information for YES Although there existed no signed proof of authorization by the the Representative, if any, and proof of the representatives of the requesting organizations during the Consultation authorization are available; Phase, it can be assumed that the Requesters participating in the ...

    IDB Independent Consultation and Investigation Mechanism - Panama - 2011
  9. Complaint > Cambodia Airports-01/Phnom Penh

    Eligibility: CAO Assessment Report - Cambodia Airports 01- Phnom Pehn February 2014 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents.......................................................................................

    IFC Compliance Advisor/Ombudsman - Cambodia - 2014
  10. Complaint > VEIL II-01/ Ratanakiri Province

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS ......................................................................................................

    IFC Compliance Advisor/Ombudsman - Cambodia - 2014
  11. Complaint > Oyu Tolgoi-02/Khanbogd

    Eligibility: CAO Assessment Report - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................

    IFC Compliance Advisor/Ombudsman - Mongolia - 2013
  12. Complaint > United Ashuganj-01/Ashuganj

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ........................................................................................................... 4 ...

    IFC Compliance Advisor/Ombudsman - Bangladesh - 2016
  13. Complaint > Bujagali Energy-07/Bujagali

    Eligibility: CAO Assessment Report - Bujagali-07 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents......................................................................................................

    IFC Compliance Advisor/Ombudsman - Uganda - 2016
  14. Complaint > Axzon-01/Halych and Kalush

    Eligibility: CAO Assessment Report Complaint regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine ENGLISH

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ......................................................................................................

    IFC Compliance Advisor/Ombudsman - Ukraine - 2014
  15. Complaint > Harmon Hall-02/Puerto Vallarta

    Eligibility: English - CAO Assessment Report Harmon Hall 02-06 March 18 2014

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Mexico - 2014
  16. Complaint > Harmon Hall-04/ Puerto Vallerta

    Eligibility: English - CAO Assessment Report Harmon Hall 02-06 March 18 2014

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Mexico - 2014
  17. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Eligibility: 26-Eligibility Report (English)

    ...request for Inspection, IPN Request RQ02/1 (hereafter referred to as Request II) concerning the Yacyretá Hydroelectric Project. This is the second time the Yacyretá Project has been the subject of a Request for Inspection before the Inspection Panel. The first time was in September 1996 and the Request then (INSP/R96-2, hereafter referred to as Request I) raised issues similar, often even identical, to those raised now in Request II. YACYRETÁ PROJECT BACKGROUND 2. Yacyretá is a multi-billi...

    WB Inspection Panel - Argentina, Paraguay - 2002
  18. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Eligibility: Issuance of Eligibility Memorandum

    ...requesting that the section currently connecting San Francisco to Mocoa be improved and, thus, the alternate road not be built. 3.4 The class action and the Request submitted to the ICIM have different objectives, as the ICIM Request relates solely to Project actions or omissions that violate IDB Operational Policies and, according to the Requesters, have harmed and may potentially harm the Indigenous Communities. In particular, the Requesters ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2011
  19. Complaint > Lukoil Overseas-03/Berezovka

    Eligibility: English

    ...requesting that the case be transferred to CAO Compliance for appraisal. Following this request, and in light of the difference in opinion between the complainants and the company on how best to move forward, the CAO Ombudsman initiated a conference call in March 2009 with the directors of Green Salvation and the Berezovka Initiative Group to discuss their request for a third audit appraisal. The ombudsman also discussed the request separately with Crude Accountability. During the conferen...

    IFC Compliance Advisor/Ombudsman - Kazakhstan
  20. Complaint > Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester are available; are on file b) The names and contact information YES Mr. Melo is a legitimate Representative of his and Mongue’s Request. for the Representative, if any, and proof Mechanism Policy Paragraph 30, requiring just one Requester, is of the authorization are available; satisfied. His additional claim to represent others living in the Project area could not be substantiate...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2010