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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Axzon-01/Halych and Kalush

    Eligibility: CAO Assessment Report Complaint regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine ENGLISH

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ......................................................................................................

    IFC Compliance Advisor/Ombudsman - Ukraine - 2014
  2. Complaint > Harmon Hall-02/Puerto Vallarta

    Eligibility: English - CAO Assessment Report Harmon Hall 02-06 March 18 2014

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS .....................................................................................................

    IFC Compliance Advisor/Ombudsman - Mexico - 2014
  3. Complaint > Harmon Hall-04/ Puerto Vallerta

    Eligibility: English - CAO Assessment Report Harmon Hall 02-06 March 18 2014

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS .....................................................................................................

    IFC Compliance Advisor/Ombudsman - Mexico - 2014
  4. Complaint > United Ashuganj-01/Ashuganj

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ........................................................................................................... 4 ...

    IFC Compliance Advisor/Ombudsman - Bangladesh - 2016
  5. Complaint > Bujagali Energy-07/Bujagali

    Eligibility: CAO Assessment Report - Bujagali-07 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents......................................................................................................

    IFC Compliance Advisor/Ombudsman - Uganda - 2016
  6. Complaint > Marlin-01/Sipacapa

    Eligibility: CAO Follow-up Assessment Guatemala, Complaint Regarding the Marlin Mining Project, May 2006

    ...President of the World Bank Group encouraged the parties to negotiate a middle ground and requested that the CAO lead this effort. As a first step toward fulfilling that recommendation, the CAO undertook a field visit to Guatemala from January 23 to February 1, 2006 to explore the feasibility of creating a stakeholder dialogue process that would identify and resolve issues related to the conflict. The role of the CAO in this process would be neither “judge” nor “party,” but rather as an independ...

    IFC Compliance Advisor/Ombudsman - Guatemala
  7. Complaint > Development Programme's Norte Grande Provinces

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request declared “ineligible,” as there was in effect no cause (i.e. Request). 2.2 On 31 May 2016, the Requesters’ representative contacted MICI to reactivate the Request under the same terms set forth in Request MICI-BID-AR-2016-0097. The Request alleges that the families are being evicted from their dwellings as a consequence of the works which, in the Requesters’ opinion, is part...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2016
  8. Complaint > Porce III Hydroelectric Power Plant

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters describe in the Request that they met with the Bank’s Management in October 2011 to present the complaint against EPM, but received no response. 2.7 In his Request, the Representative stated that he did not seek to keep his identity confidential. He did, however, request confidentiality for one Requester who also served as representative. 2.8 Lastly, the Requesters stated that they wished for the Request to be considered for both ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2016
  9. Complaint > Ecodevelopment Project

    Eligibility: 11-Eligibility Report (English)

    ...REQUESTERS AND REQUEST 17. This section will first examine the eligibility of the Requesters. It will then discuss the eligibility of the substance of the Request for an investigation. To do this, the assertions made in the Request and IDA Management Response are compared and examined. ELIGIBILITY OF THE REQUESTERS 18. The Panel finds that the Requesters are eligible to file a Request in accordance with the Resolution establishing the Panel, subsequent “Clarifications” and...

    WB Inspection Panel - India - 1998
  10. Complaint > Real LRIF-01/Coban

    Eligibility: CAO Assessment Report - Real LRIF - June_26_2015

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ........................................................................................................

    IFC Compliance Advisor/Ombudsman - Guatemala - 2015
  11. Complaint > Pando-Monte Lirio Hydroelectric Power Project

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester are available; the requesting organizations b) The names and contact information for YES Although there existed no signed proof of authorization by the the Representative, if any, and proof of the representatives of the requesting organizations during the Consultation authorization are available; Phase, it can be assumed that the Requesters participating in the ...

    IDB Independent Consultation and Investigation Mechanism - Panama - 2011
  12. Complaint > Madhya Pradesh Water Sector Restructuring Project, 1st request

    Eligibility: 72-Eligibility Report (English)

    ...Requesters and that the Panel would await further developments aimed at reaching a satisfactory resolution of the problems raised in the First Request.2 3. On July 16, 2011, the Panel received a second Request for Inspection dated July 6, 2011 (hereinafter, “the Request”) related to the Project. The Request was filed by the same Requesters, Messrs. Ram Sharan Gupta and Dinesh Kumar Singhal, who are both residents of Gwalior Town. The Requesters s...

    WB Inspection Panel - India - 2010
  13. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Eligibility: Issuance of Eligibility Memorandum

    ...Request.4 The attendees at the meeting discussed the following: (a) to ensure that Management receive the whole/complete Request in order to be certain that Management was fully informed and (b) to grant an additional 45 days so that Management could attempt to address issues raised by the Requesters. Management agreed to contact the Requesters and the Chairperson granted a 45-day extension. 1.4 On July 29, 2013, the Panel contacted Ms. Tez, to request an update of any ongoing legal procee...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2013
  14. Complaint > Reconquista River Basin Environmental Sanitation Program- Request III

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Reque...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  15. Complaint > Parana Biodiversity Project

    Eligibility: 41-Eligibility Report (English)

    ...Requesters asked that the March 2006 letter with accompanying annex be considered an integral part of the Request. The Request for Inspection is attached as Annex I to this Report. 2. On July 11, 2006, the Panel notified the Board of Executive Directors and the World Bank’s President that it received the Request, which constituted Registration of the Request under the Panel’s Operating Procedures. 2 The Panel received Bank Management Respons...

    WB Inspection Panel - Brazil - 2006
  16. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Eligibility: Issuance of Eligibility Memorandum

    ...requesting that the section currently connecting San Francisco to Mocoa be improved and, thus, the alternate road not be built. 3.4 The class action and the Request submitted to the ICIM have different objectives, as the ICIM Request relates solely to Project actions or omissions that violate IDB Operational Policies and, according to the Requesters, have harmed and may potentially harm the Indigenous Communities. In particular, the Requesters ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2011
  17. Complaint > Western Poverty Reduction Project

    Eligibility: 16-Eligibility Report (English)

    ...President that the Panel had received a request for inspection 4 (“Request”) to investigate the World Bank’s compliance with a number of its policies and procedures in the preparation of the China Western Poverty Reduction Project. A copy of the Notice of Registration and a copy of the Request were sent to the President. Bank management (“Management”) was notified that it must provide the Panel no later ...

    WB Inspection Panel - China - 1999
  18. Complaint > Reventazon HPP-01

    Eligibility: CAO Assessment Report - Reventazon HPP 01 - March 2017 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ......................................................................................................

    IFC Compliance Advisor/Ombudsman - Costa Rica - 2017
  19. Complaint > Rizal Commercial Banking Corporation (RCBC)-01

    Eligibility: CAO Assessment Report - Philippines/ RCBC-01 - April 2019 - English

    ...requested that CAO raise two issues with IFC: • Investment in Protected Areas: The complainants requested that IFC commit to not investing in areas under environmental protection. o In discussion with IFC staff, they pointed out that IFC’s Performance Standard 6 clearly sets out how IFC clients are expected to protect and conserve biodiversity, including requirements that projects would need to meet in critical ...

    IFC Compliance Advisor/Ombudsman - Philippines - 2019
  20. Complaint > Yanacocha-10/Cajamarca

    Eligibility: CAO assessment report - Yanacocha-10 - September 2017 - English

    ...request and receive medical records from the Company about procedures or treatments that were provided to them by the Company’s medical staff. When it comes to information held by third parties, such as clinics or hospitals, the Company indicated it does not have access to that information due to the confidential nature of those records as established by Peruvian law, and that workers should request those materials directly from the third party. – 10...

    IFC Compliance Advisor/Ombudsman - Peru - 2017