Complaint > Chad-Cameroon Pipeline-02/Cameroon

Eligibility: Ombudsman Assessment Report regarding concerns from community members about the Chad-Cameroon Petroleum Development and Pipeline project (#11124) in Cameroon, January 2012

...requests CAO’s assistance in addressing a number of environmental and social concerns regarding the Cameroonian side of the Chad-Cameroon pipeline project. From the group of directly-affected local community members, two community-member complainants have requested that the CAO keep their identities confidential. Therefore names of community members or their villages will not be shared in this report7. In June 2011, the four NGOs agreed to have a summary of the complaint posted on the CAO websit...

Complaint > Yanacocha-09/Cajamarca

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > Yanacocha-10/Cajamarca

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > Togo LCT-01/Lome

Filing: Complaint - English

...requested a meeting with IFC Project Manager. A few days later, our brothers in the Diaspora who are aware of the situation, advised us to contact your institution, the INSPECTION PANEL. On 16 September 2014, we wrote a letter to request a meeting with IFC Manager and a new environment impact study in relation to this project. That is when the World Bank Resident Representative, Togo office wrote a reply saying that he had forwarded our request to IFC and that the World Bank...

Complaint > Wilmar Group-03/Jambi

Filing: 3rd Complaint about Wilmar International, Forest Peoples Programme and signatories, November 9, 2011

Forest Peoples Programme 1c Fosseway Business Centre, Stratford Road, Moreton-in-Marsh GL56 9NQ, UK tel: +44 (0)1608 652893 fax: +44 (0)1608 652878 info@forestpeoples.org www.forestpeoples.org Meg Taylor Vice President Compliance Advisory Ombudsman International Finance Corporation 2121 Pennsylvania Avenue, NW Washington DC 20433, USA Fax: +1 202 522-7400 e-mail: cao-compliance@ifc.org 9th November 2011 Dear Meg, ...

Complaint > MPS-01/Tema

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay

Compliance Review: CAO Releases Independent Audit of IFC's and MIGA's Due Diligence for Two Pulp Mills in Uruguay, March 24, 2006

...requested an audit of IFC’s and MIGA’s compliance with internal due diligence procedures. The scope of the audit covers the period up to disclosure of environmental documents in July 2005. The audit does not review IFC’s decision to commission a separate cumulative impact assessment released in December 2005. ...

Complaint > Bilt Paper-02/Sipitang

Management Response: IFC Management Response to CAO Compliance Investigation Report - Bilt-02 - May 15, 2018

...President and General Counsel Vice President and Chief Operating Officer 2 Annex: IFC Tabulated Management Response: Bilt Paper B.V. CAO Finding IFC's Response Actions Taken or Proposed IFC Appraisal 1 Given a range of significant Agree. NIA potential E&S risks and impacts ...

Complaint > Bujagali Energy-05/Bujagali

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situ...

Complaint > Harmon Hall-01/Mexico

Eligibility: Ombudsman Assessment Report: Complaint Regarding Concerns about IFC's Harmon Hall Project (#29753), Mexico, July 2012

...President of the World Bank Group. Its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a...

Complaint > Alcazar Energy-01/Jordan

Dispute Resolution: CAO ASSESSMENT REPORT

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS.............................................................................................................................. III L...

Complaint > Karot Hydro-02/Jhelum River

Eligibility: CAO ASSESSMENT REPORT

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS ..........................................................................................................III LIST OF ACRONYMS........

Complaint > MHP-01/Vinnytsia

Eligibility: CAO Assessment Report - Ukraine/MHP-01 - January 31, 2019 EN

...requests and that there is an announcement board in every village together with a box where villagers can put notes or requests, which MHP collects every month. Additionally, public meetings also provide opportunities for local community members to make requests. MHP stressed that they want to be perceived as a community partner, not as a place where requests can be filed. MHP told CAO that they do not pressure people to accept Company ideas or projects. In furtherance of this, the Company descr...

Complaint > Reventazon HPP-01

Management Response: English

...President of the World Bank Group. The CAO is not a court or legal enforcement mechanism and nor is CAO a substitute for international court systems or court systems in host countries. Nothing contained herein nor in CAO's reports constitutes evidence or gives rise to any legal claims against IFC or is intended as a waiver of any of IFC's privileges and immunities under its Articles of Agreement or any other applicable law, and IFC reserves all rights. 2 https://youtu.be/2xg6Ie-OeYM 3 The ...

Complaint > Reventazon HPP-02

Compliance Review: English

...President of the World Bank Group. The CAO is not a court or legal enforcement mechanism and nor is CAO a substitute for international court systems or court systems in host countries. Nothing contained herein nor in CAO's reports constitutes evidence or gives rise to any legal claims against IFC or is intended as a waiver of any of IFC's privileges and immunities under its Articles of Agreement or any other applicable law, and IFC reserves all rights. 2 https://youtu.be/2xg6Ie-OeYM 3 The ...

Complaint > Oyu Tolgoi-01/Khanbogd

Agreement: Khanbogd Tri-Partite Council MoU - English

...request of the Management Unit, the Chairperson must call and hold further Meetings as necessary. 8.3 Meetings shall wherever possible be held in person but may also be held using any technology consented to by all the Members (including audio- and video-conference). The consent may be valid only for a particular meeting as the Council decides. 8.4 The Chairperson shall record, or arrange for the Council Secretary (see Article 10.1) or another Member or observer to rec...

Complaint > Bridge International Academies-01/Kenya

Appraisal: CAO Appraisal Report - Bridge-01/Kenya - October 2019 - English

...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response...

Complaint > Bankers Petroleum-01/Patos

Eligibility: English

...requesting him to forward it to CAO. The Tirana-based complainant said he had not read the entire complaint before forwarding it to CAO. Upon receiving that complaint, on March 13, 2013, CAO requested verification from the Tirana- based complainant that he represents residents of Zharrëz. On March 19, he forwarded to CAO –8– a letter written by the Zharrëz-based engineer, signed by 18 residents of Zharrëz, requesting the complainant’s a...

Complaint > Alex Dev-01/Wadi al-Qamar

Eligibility: CAO Assessment Report - Alex Dev -01 April 2016 English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. OVERVIEW .........................................................................................................

Complaint > Tata Tea-02/Assam

Eligibility: CAO Assessment Report_Tata Tea-02_November _2013 - English

...Request for house repairs and/or house extensions grievances never receive a response workers claim. Workers are not aware how the process works beyond the concerns, name of requester and date being registered. Respect and dignity  Workers don’t feel respected as shareholders due to lack of continued communic...