Complaint > Avianca-01/Bogota

Compliance Report: English

...President of the World Bank Group. Once the President is satisfied with the response by IFC management, the Office of the President provides clearance for the audit report and the response. After clearance, CAO Compliance shares the audit report and the management response with the World Bank Group Board and discloses both documents on the CAO Web site. As per its established practice CAO will engage an audit panel to work with it on this task. For this particular audit, CAO considers the follow...

Complaint > Cambodia Airports-01/Phnom Penh

Agreement: Inter-Ministerial Committee Meeting Minutes 8 July 14-English

...request by villagers from Prey Chisak, Thmar Kol and Kok Chambak villages, we should agree to allow the independent agency to continue their field work without having to wait for Trapaing Lvea and Ta Nguon villages. However, no response could be rendered to the request to issue land title upon completion of the measurement, and, therefore, the meeting participants were requested to comment. H.E. Bun Rotha mentioned that the request by villagers from Prey Chisak, Thmar Kol and Kok Chambak village...

Complaint > MHP-01/Vinnytsia

Eligibility: CAO Assessment Report - Ukraine/MHP-01 - January 31, 2019 EN

...requests and that there is an announcement board in every village together with a box where villagers can put notes or requests, which MHP collects every month. Additionally, public meetings also provide opportunities for local community members to make requests. MHP stressed that they want to be perceived as a community partner, not as a place where requests can be filed. MHP told CAO that they do not pressure people to accept Company ideas or projects. In furtherance of this, the Company descr...

Complaint > Reventazon HPP-01

Management Response: English

...President of the World Bank Group. The CAO is not a court or legal enforcement mechanism and nor is CAO a substitute for international court systems or court systems in host countries. Nothing contained herein nor in CAO's reports constitutes evidence or gives rise to any legal claims against IFC or is intended as a waiver of any of IFC's privileges and immunities under its Articles of Agreement or any other applicable law, and IFC reserves all rights. 2 https://youtu.be/2xg6Ie-OeYM 3 The ...

Complaint > Reventazon HPP-02

Compliance Review: English

...President of the World Bank Group. The CAO is not a court or legal enforcement mechanism and nor is CAO a substitute for international court systems or court systems in host countries. Nothing contained herein nor in CAO's reports constitutes evidence or gives rise to any legal claims against IFC or is intended as a waiver of any of IFC's privileges and immunities under its Articles of Agreement or any other applicable law, and IFC reserves all rights. 2 https://youtu.be/2xg6Ie-OeYM 3 The ...

Complaint > Harmon Hall-01/Mexico

Eligibility: Ombudsman Assessment Report: Complaint Regarding Concerns about IFC's Harmon Hall Project (#29753), Mexico, July 2012

...President of the World Bank Group. Its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a colla...

Complaint > Bujagali Energy-05/Bujagali

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

Complaint > Bilt Paper-02/Sipitang

Management Response: IFC Management Response to CAO Compliance Investigation Report - Bilt-02 - May 15, 2018

...President and General Counsel Vice President and Chief Operating Officer 2 Annex: IFC Tabulated Management Response: Bilt Paper B.V. CAO Finding IFC's Response Actions Taken or Proposed IFC Appraisal 1 Given a range of significant Agree. NIA potential E&S risks and impacts ...

Complaint > Lukoil Overseas-01/Berezovka

Compliance Review: English

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. CAO compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mechan...

Complaint > Tata Tea-02/Assam

Eligibility: CAO Assessment Report_Tata Tea-02_November _2013 - English

...Request for house repairs and/or house extensions grievances never receive a response workers claim. Workers are not aware how the process works beyond the concerns, name of requester and date being registered. Respect and dignity  Workers don’t feel respected as shareholders due to lack of continued communic...

Complaint > Alex Dev-01/Wadi al-Qamar

Eligibility: CAO Assessment Report - Alex Dev -01 April 2016 English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. OVERVIEW .........................................................................................................

Complaint > Bankers Petroleum-01/Patos

Eligibility: English

...requesting him to forward it to CAO. The Tirana-based complainant said he had not read the entire complaint before forwarding it to CAO. Upon receiving that complaint, on March 13, 2013, CAO requested verification from the Tirana- based complainant that he represents residents of Zharrëz. On March 19, he forwarded to CAO –8– a letter written by the Zharrëz-based engineer, signed by 18 residents of Zharrëz, requesting the complainant’s assistanc...

Complaint > Wilmar Group-03/Jambi

Filing: 3rd Complaint about Wilmar International, Forest Peoples Programme and signatories, November 9, 2011

Forest Peoples Programme 1c Fosseway Business Centre, Stratford Road, Moreton-in-Marsh GL56 9NQ, UK tel: +44 (0)1608 652893 fax: +44 (0)1608 652878 info@forestpeoples.org www.forestpeoples.org Meg Taylor Vice President Compliance Advisory Ombudsman International Finance Corporation 2121 Pennsylvania Avenue, NW Washington DC 20433, USA Fax: +1 202 522-7400 e-mail: cao-compliance@ifc.org 9th November 2011 Dear Meg, ...

Complaint > Togo LCT-01/Lome

Filing: Complaint - English

...requested a meeting with IFC Project Manager. A few days later, our brothers in the Diaspora who are aware of the situation, advised us to contact your institution, the INSPECTION PANEL. On 16 September 2014, we wrote a letter to request a meeting with IFC Manager and a new environment impact study in relation to this project. That is when the World Bank Resident Representative, Togo office wrote a reply saying that he had forwarded our request to IFC and that the World Bank Group ...

Complaint > India Infrastructure Fund-01/Dhenkanal District

Filing: Letter of Complaint from Odisha Chas Parivesh Surekhsa Parishad and the Delhi Forum, April 15, 2011

...request. We had a formal meeting with the IFC staff in Delhi by the end of January 2011 to personally request information about the FI funding, including those financed through IIF. Stating procedural and technical issues, they refused to give any information on the location, the client company (ies) or name of sub- project/s. 1.3 We also requested IDFC in October 2010 about basic project information including location, company, name of the project and the social and environm...

Complaint > Lukoil Overseas-03/Berezovka

Eligibility: English

...requesting that the case be transferred to CAO Compliance for appraisal. Following this request, and in light of the difference in opinion between the complainants and the company on how best to move forward, the CAO Ombudsman initiated a conference call in March 2009 with the directors of Green Salvation and the Berezovka Initiative Group to discuss their request for a third audit appraisal. The ombudsman also discussed the request separately with Crude Accountability. During the conference cal...

Complaint > Cambodia Airports-01/Phnom Penh

Eligibility: CAO Assessment Report - Cambodia Airports 01- Phnom Pehn February 2014 - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................

Complaint > VEIL II-01/ Ratanakiri Province

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS ......................................................................................................

Complaint > Oyu Tolgoi-02/Khanbogd

Eligibility: CAO Assessment Report - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................

Complaint > Axzon-01/Halych and Kalush

Eligibility: CAO Assessment Report Complaint regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine ENGLISH

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ......................................................................................................