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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Chad-Cameroon Pipeline-03/Doba

    Agreement: Progress Report on CAO Dispute Resolution Process - Chad - May 30, 2014

    ...Vice President of the CAO paid a working visit to Chad which included a field visit to engage with the affected communities and their representatives, detailed discussions with ESSO and courtesy calls to a number of government officials including the Prime Minister. Both the community representatives and the ESSO have committed to addressing outstanding issues through a mediated negotiation process in partnership with the CAO. 3

    IFC Compliance Advisor/Ombudsman - Chad - 2014
  2. Complaint > Maple Energy-01/Nuevo Sucre and Canaan

    Agreement: English

    ...Vice-President; Antonio Bernales, independent facilitator; Susana Rodríguez, Research Analyst, and Ana María Aguilar, CAO consultant. As per the discussion between the parties, the following was agreed in this Memorandum dated April 29, 2011: Internet – as per the discussion at the dialogue table regarding improvements in communication, the Parties agreed that an Internet connection will be installed in Canaan and another in Nuevo Sucre. A technician from Maple will visit the communities t...

    IFC Compliance Advisor/Ombudsman - Peru
  3. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Other: 51-Press Release (English)

    ...Vice President for Latin America and the Caribbean explained during the proceedings: “The follow up to the Panel’s report will entail looking closely at potential impacts on flooding risks downstream of Road 19 and continuing to promote stakeholder engagement, communication and consultation as an integral part of project implementation.” The Board thanked the Panel and Management for their reports, and approved the Management Action Plan. Board members highlighted the value of the Panel process ...

    WB Inspection Panel - Argentina - 2007
  4. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Other: 24-Press Release on Board Discussion

    ...Vice President of the Africa Region, Callisto Madavo, commended what he described as the Inspection Panel’s "extensive and in-depth analysis of issues" associated with the power projects in Uganda, and thanked the Panel for its work. He noted that "Uganda is a country where less than three percent of the population has access to electricity, and electricity shortages have substantially impeded investment, private sector development and economic growth. Expanding electricity supply is a criti...

    WB Inspection Panel - Uganda - 2001
  5. Complaint > Bidco Bev. & Det.-01/Thika

    Management Response: IFC Response to CAO Investigation Report - Bidco 01 & 04 - December 2018 - English

    ...Vice President and General Counsel Vice President and Chief Operating Officer 1 The information in this letter and its enclosures is provided solely in the context of the CAO process, which is a mechanism internal to IFC. Because the CAO is not a court or legal enforcement mechanism, neither this information nor the information to which it responds constitutes evidence or gives rise to any legal claims against IFC. Nothing contained herein nor in CAO's repo...

    IFC Compliance Advisor/Ombudsman - Kenya
  6. Complaint > Bidco-04/Thika

    Management Response: IFC Response to CAO Investigation Report - Bidco 01 & 04 - December 2018 - English PDF

    ...Vice President and General Counsel Vice President and Chief Operating Officer 1 The information in this letter and its enclosures is provided solely in the context of the CAO process, which is a mechanism internal to IFC. Because the CAO is not a court or legal enforcement mechanism, neither this information nor the information to which it responds constitutes evidence or gives rise to any legal claims against IFC. Nothing contained herein nor in CAO's repo...

    IFC Compliance Advisor/Ombudsman - Kenya
  7. Complaint > Bujagali Energy-04/Bujagali

    Management Response: English

    ...Vice President and General Counsel Vice President for New Business 2 Annex: IFC Tabulated Management Response: Bujagali 04-06 CAO Finding IFC Response IFC Actions Taken or Proposed 1. IFC did not possess or have access to labor Staff assigned to this project were amongst Since the launch of the IFC P...

    IFC Compliance Advisor/Ombudsman - Uganda
  8. Complaint > Yanacocha-02/Cajamarca

    Agreement: November 2001

    ...President (CTAR Dialogue Table). Mr. Martin Soto Guevara, Technical Secretary for Decentralisation, and Advisor to the Minister and Vice-Minister of Infrastructure, is in charge of the Dialogue Table that has been convened in Cajamarca to decrease the controversies related to environmental and social impacts citizens maintain have been provoked by mining operations at Minera Yanacocha. The meeting was attended by the Cajamarca congressional delegation, ecological groups, NGO’s and other me...

    IFC Compliance Advisor/Ombudsman - Peru
  9. Complaint > Institutional Reform Development Policy Financing

    Management Response: 57-Enhanced Action Plan - Status and Way Forward (English)

    ...Vice President has assigned the Development Effectiveness Unit the responsibility for monitoring PID disclosure and updates at the appraisal stage; following up with concerned task teams as necessary; and conducting ex­ post monitoring of timely disclosure of PAD, PD, Letter of Development Policy, and Tranche Release Document. This Unit will submit to Regional Management a monthly report on progress made and specific recommendations for addressin...

    WB Inspection Panel - Yemen - 2009
  10. Complaint > Enso Albania-01/Lengarica

    Management Response: IFC Response to CAO Audit of IFC Investment in Enso Albania, September 21 2018

    ...Vice President and General Counsel Vice President and Chief Operating Officer Legal, Compliance Risk & Sustainability @woRLD BANK GROUP International @IFCI Finance Corporation WORLD BANK GROUP Anne...

    IFC Compliance Advisor/Ombudsman - Albania
  11. Complaint > Lydian Intl3-01/Gndevaz & Jermuk

    Management Response: IFC's Management Response to CAO Investigation Report - July 2017

    ...Vice President and General Counsel Vice President Legal, Risk Compliance & Sustainability 2 Annex. IFC Tabulated Management Response: Lydian International CAO Findings IFC’s Response Actions Taken1 or Proposed Findings Related to IFC’s Environmental and Social Pre-Inv...

    IFC Compliance Advisor/Ombudsman - Armenia
  12. Complaint > Alex Dev Ltd-02/Beni Suef

    Appraisal: English

    ...vice president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy pr...

    IFC Compliance Advisor/Ombudsman - Egypt - 2019
  13. Complaint > Highlands Water Project - Phase 1B, 2nd Request

    Eligibility: 15-Eligibility Report (English)

    ...Vice President and General Counsel. The first memorandum (reference IDA/R 95-83) from the President ad interim (which was submitted to Board approval on a non-objection basis) stated that “[n]either the Requesters’ claim, nor OMS 1.28, which is the basis of the Requesters’ claim, covers any matters related to the design, appraisal and/or implementation of any project financed by the Bank or IDA” and concluded that “[t]he correct reading of the Resolution makes this particular request inadmi...

    WB Inspection Panel - Lesotho - 1999
  14. Complaint > Dinant-02/Rio Aguan

    Appraisal: English

    ...vice president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant pol...

    IFC Compliance Advisor/Ombudsman - Honduras - 2017
  15. Complaint > Dinant-03/Aguan Valley

    Appraisal: English

    ...vice president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant pol...

    IFC Compliance Advisor/Ombudsman - Honduras - 2017
  16. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Other: 37-Press Release on Board Discussion (English-Français)

    ...Vice President for Africa Region. “We will continue to work closely with the DRC Government and development partners to help poor, forest-dependent people, including Pygmies, have a greater voice in decisions that affect them.” The Bank will also continue to foster public debate on alternative innovative models of managing forests. As part of the Plan, the Bank is preparing three complementary operations with a total estimated value of $64 million. The Panel further found that in conceiving the ...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  17. Complaint > Second Rural Enterprise Support Project

    Filing: 89-Request for Inspection (English and Russian)

    ...VICE-PRESIDENT OF THE WORLD BANK Philippe H. Le Houerou, December 18, 2010 Vice-President of the World Bank Europe and Central Asia Division Dear Mr. Philippe H. Le Houerou! First of all, I would like to express my respect to You and to the World Bank, which has contributed a lot to the development and poverty alleviation in developing countries, including in Uzbekistan. However, we believe that not all World Bank projects in Uzbekistan deserv...

    WB Inspection Panel - Uzbekistan - 2013
  18. Complaint > BTC Pipeline-27/Tbilisi

    Appraisal: English

    ...Vice President has the discretion to request the compliance arm of CAO, CAO Compliance to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the Senior Management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals,...

    IFC Compliance Advisor/Ombudsman - Georgia
  19. Complaint > Russkiy Mir II-01/Taman

    Appraisal: Appraisal Report: Cases of Save Taman/North Caucus Environmental Watch and a Local Stakeholder, Russkiy Mir II Project, Russian Federation, October 16, 2009

    ...Vice President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals...

    IFC Compliance Advisor/Ombudsman - Russia
  20. Complaint > Wilmar Group-01/West Kalimantan

    Appraisal: CAO Appraisal Report for Audit of IFC - Case of Wilmar Group, Indonesia, Complaint by Forest Peoples Programme, September 2008

    ...President of the World Bank Group, the senior management of IFC or MIGA, or at the discretion of the CAO Vice President. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the CAO ensures that compliance audits of IFC or MIGA are initiated only for those cases with substantial concerns regarding social or environmental outcomes. A compliance audit is concerned with a...

    IFC Compliance Advisor/Ombudsman - Indonesia