Complaint > Axzon-01/Halych and Kalush

Appraisal: CAO Appraisal Report regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine - ENGLISH

...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. CAO Compliance Appraisal Report – IFC Investment in Axzon A/S 2 Table...

Complaint > CIFI-01/Hidro Santa Cruz

Appraisal: English

...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO’s compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In ...

Complaint > Marlin-01/Sipacapa

Eligibility: CAO Follow-up Assessment Guatemala, Complaint Regarding the Marlin Mining Project,May 2006

...President of the World Bank Group encouraged the parties to negotiate a middle ground and requested that the CAO lead this effort. As a first step toward fulfilling that recommendation, the CAO undertook a field visit to Guatemala from January 23 to February 1, 2006 to explore the feasibility of creating a stakeholder dialogue process that would identify and resolve issues related to the conflict. The role of the CAO in this process would be neither “judge” nor “party,” but rather as an in...

Complaint > Condor Gold PLC-01/Santa Cruz de la India

Appraisal: CAO Compliance Appraisal - Condor Gold-01 - Nicaragua - ENG

...request of the government of Nicaragua, as a protest took place outside the venue. After that event, all public consultation on the mine development ceased at the request of the government until the November 2016 presidential elections. Communication between the client and the community was reduced thereafter, and focused only on aspects related to exploration work. After a July 2017 site visit, IFC reported progress on the following ESAP requirements: • Surface and ground water mon...

Complaint > VEIL II-01/ Ratanakiri Province

Agreement: English

...requested confidentiality. In April 2014, representatives of the affected communities and HAGL chose to participate in a dispute resolution process facilitated by CAO. Following a letter in support of the process from the Ministry of Interior in October 2014, CAO has been engaging the parties to develop Ground Rules; providing dispute resolution training to community representatives, advisors and company staff; and coordinating meetings in the affected villages jointly with civil society organiz...

Complaint > Agrokasa-01/Ica

Agreement: Letter from Junta de Usarios Rio Seco, April 5, 2010

...president Mr. José Chimpler and general manager Carlos Arrese), has committed verbally and in writing to work with us, and through its membership in JUASVI to protect the aquifer and to continue its efforts to reduce water consumption through crop replacement (grapes instead of asparagus) and to not expand its crop areas, which they suggest be adopted by other farmers. 3) AGROKASA also has stated a commitment to sharing information with us regarding its irrigation progr...

Complaint > BTC Pipeline-07/Dgvari

Filing: Complaint, November 11, 2009

...President of the IFC nor the President of the WB responded to our urgent request sent by mail in December of last year. Nevertheless, we were almost immediately contacted by phone and e-mail by members of the Inspection Panel who clarified some basic facts in order for us to proceed with a formal petition. The CAO Office on the other hand responded promptly, but said that a formal complaint by affected communities had to be filed. This brief letter, sent and signed...

Complaint > Bilt Paper-02/Sipitang

Appraisal: CAO Compliance Appraisal Report - Bilt-02 - January 08, 2016

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

Complaint > Kurum Hydro-01/Bradashesh

Appraisal: Compliance Appraisal - Kurum Hydro-01 - August 2019 - English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Real LRIF-01/Coban

Eligibility: CAO Assessment Report - Real LRIF - June_26_2015

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ........................................................................................................

Complaint > TCQ-01/Puerto Quetzal

Appraisal: CAO Compliance Appraisal Report Guatemala TCQ - English - March_20_2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

Complaint > Rizal Commercial Banking Corporation (RCBC)-01

Eligibility: CAO Assessment Report - Philippines/ RCBC-01 - April 2019 - English

...requested that CAO raise two issues with IFC: • Investment in Protected Areas: The complainants requested that IFC commit to not investing in areas under environmental protection. o In discussion with IFC staff, they pointed out that IFC’s Performance Standard 6 clearly sets out how IFC clients are expected to protect and conserve biodiversity, including requirements that projects would need to meet in critical ...

Complaint > Reventazon HPP-01

Eligibility: CAO Assessment Report - Reventazon HPP 01 - March 2017 - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ......................................................................................................

Complaint > Yanacocha-10/Cajamarca

Eligibility: CAO assessment report - Yanacocha-10 - September 2017 - English

...request and receive medical records from the Company about procedures or treatments that were provided to them by the Company’s medical staff. When it comes to information held by third parties, such as clinics or hospitals, the Company indicated it does not have access to that information due to the confidential nature of those records as established by Peruvian law, and that workers should request those materials directly from the third party. ...

Complaint > Interagua-01/Guayaquil

Filing: English Part 1

...President and CEO of the Bechtel Group, on November 9, 2007, to call his attention to these matters. The letter where we submitted our concerns was sent with copies to President Correa, Interagua, MIGA and the members of the Foreign Affairs and Financial Services Committee of the House of Representatives of USA.11 Moreover, hundreds of users on their own account, and with the Observatorio Ciudadano de Servicios Públicos, we have filed complaints with the Ombudsman, the Civic Control of Co...

Complaint > Mahindra Farm Services-01/Confidential

Eligibility: English

...requested by MSSL officials to refrain from speaking negatively about MSSL and its business position. 3. Tractors and other machinery that MSSL leased or sold to franchises often did not function properly, and requests to MSSL for repairs or repayments were not forthcoming or not complete. 4. The Pesticide Management Manual prepared for the ASCs, as required by IFC’s Corrective Action Plan, was completed and delivered to franchisees only after the majority of franchisees ha...

Complaint > Myanma Awba Group Company Ltd.-01/Myanmar

Filing: Letter of Complaint

To: Office of the Compliance Advisor (CAO) 2121 Pennsylvania Avenue NW Washington. DC 20433 U.S.A Date: 4 October 2017 Subject: Request to withdraw the World Bank’s joint-venture investment into the Myanma Awba Group’s Chemical Pharmaceutical Factory Project, construction of which was finished in the Wahnetchaung Village area, Hmawbi Township of Yangon Division, because it is violati...

Complaint > Togo LCT-02/Lome

Eligibility: CAO Assessment Report Togo: LCT-02 -Aug 2018 EN

...requested that the Ministry of Mines and Energy evacuate the site. The Company stated that they had a meeting with MMLK in December 2017, at which they discussed the market gardeners and sand miners’ resettlement and were informed by MMLK that these groups were not compensated. The Company showed MMLK evidence of payment, and informed MMLK about actions planned as part of the Community Development Plan (CPD). MMLK then asked to work with the Company on the CDP. However, this request was d...

Complaint > Rainforest Ecolodge Linkages-01/Deniyaya

Eligibility: CAO Ombudsman Assessment Report, February 2010

...request for environmental permits and other documentation – the Central Environment Authority (CEA) has confirmed that REC had obtained all necessary permits and clearances for construction based on its requirement for an Initial Impact Assessment. It noted that some requests for permits – for example for the research laboratory – had not been granted. Concerns relating to tree-felling as well as damming of local tributaries had not been substantiated...

Complaint > Karot Hydro-03

Filing: COMPLAINT AGAINST IFC’S PROJECT NO. 36008 – KAROT HYDRO (PAKISTAN)

...request – in the context of regular project reviews, IFC has been receiving timely reports of the situation from BWI and PFBWW. To date, the number of workers employed is around 3,000 and yet, Karot’s management is negotiating in bad faith, purposefully slowing down any rightful request from elected representatives from the Awami Labour Union, engaging in negotiations with an entity created by itself and representing its own interests; union leaders experience serious difficulties to acces...