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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Jute Sector Adjustment Credit Project

    Eligibility: Inspection Panel Report and Recommendation

    ...Requester (at his request)6. 6 IRP Preliminary Report (Attachment 21). BANGLADESH JAMUNA BRIDGE PROJECT (CR. 2569-BD) MANAGEMENT RESPONSE TO INSPECTION PANEL Introduction 1. On August 26, 1996, the Inspection Panel registered a Request for Inspection (the Request) from the ...

    WB Inspection Panel - Bangladesh - 1996
  2. Complaint > Lonmin-02/Marikana

    Eligibility: Assessment Report- Lonmin-02 - September 2015

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- TABLE OF CONTENTS List of Acronyms ……………………………………………………… 4 1. Overview ……………………………………………………… 5 2. Bac...

    IFC Compliance Advisor/Ombudsman - South Africa - 2015
  3. Complaint > Dariali HPP

    Eligibility: Eligibility Assessment Report

    ...President of Georgia, Mikheil Saakashvili, calling for suspension of large and other hydro-power development projects, including Dariali HPP, that pose a serious threat to the environment and livelihoods; December 21, 2011; See In Georgian: http://www.greenalt.org/webmill/data/file/Letter_to_president_HPP_geo.pdf In English: http://www.greenalt.org/webmill/data/file/Letter_to_president_HPPs_ENG.pdf 5. Green Alternative issued and disseminated the fact sheet “How Tergi River is Be...

    EBRD Project Complaint Mechanism - Georgia
  4. Complaint > Land Management and Administration Project

    Eligibility: 60-Management Report and Recommendation (English)

    ...Request for Inspection, IPN Request RQ 09/08 (the Request), concerning the Cambodia Land Management and Administration Project (the Project or LMAP) financed by the International Development Association (the Bank). The Request was submitted by the Centre on Housing Rights and Evictions (COHRE) on behalf of communities claiming to have been affected by the Project (the Requesters). 2. The Board of Executive Directors and the President of the Bank were notified by the Panel of receipt of the ...

    WB Inspection Panel - Cambodia - 2009
  5. Complaint > Aconcagua-01/Santa Barbara

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO‟s Ombudsman function. This assessment report is a public document that summarizes the complaint, stakeholder views expressed during the CAO‟s assessment phase, an...

    IFC Compliance Advisor/Ombudsman - Chile - 2010
  6. Complaint > Mozal-01/Matola and Maputo

    Eligibility: Ombudsman Assessment Report, Complaint Regarding the Mozambique Aluminum S.A.R.L. (MOZAL) Investment, IFC Mozal II Project (#10323), February 2011

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant; (2) identify the principal stakeholder...

    IFC Compliance Advisor/Ombudsman - Mozambique - 2011
  7. Complaint > Eleme Fertilizer-01/Port Harcourt

    Eligibility: CAO Assessment Report - Nigeria / Eleme Fertilizer 01 - February 2019

    ...requested they deduct 4% of each employee’s salary, to be transferred to NUCFRLANMPE. The Company accepted and implemented this request. h) Healthcare treatment/coverage denials: According to IEFCL, all employees including those on probation and family members (which include spouses and a maximum of four children) are covered for free medical treatment without any billing limit. In addition, the Company runs a clinic within the Indorama complex with resident d...

    IFC Compliance Advisor/Ombudsman - Nigeria - 2019
  8. Complaint > Tbilisi Railway Bypass 3

    Eligibility: Eligibility Assessment Report

    ...requests both a Problem-solving Initiative and a Compliance Review. The Compliance Review request relates to economic displacement, and alleges a breach of Performance Requirement 5 of the EBRD Environmental and Social Policy 2008, paras. 31 and 32. As these Compliance Review aspects correspond closely with, though do not overlap precisely with, the aspects of the Compliance Review requested under the Tbilisi Railway Bypass 1 Complaint, it makes sense in terms of procedural efficiency and consis...

    EBRD Project Complaint Mechanism - Georgia
  9. Complaint > Russky Mir II-02/Taman

    Eligibility: English

    ...President of the World Bank Group. Its mandate is to address in a fair, objective, and constructive manner complaints brought by communities or individuals affected by IFC or MIGA projects, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspectives ...

    IFC Compliance Advisor/Ombudsman - Russia
  10. Complaint > Kurum Hydro-01/Bradashesh

    Eligibility: Assessment Report - Kurum-September_2015- English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- TABLE OF CONTENTS List of Acronyms ……………………………………………………… 4 1. Overview ……………………………………………………… 5 2. Bac...

    IFC Compliance Advisor/Ombudsman - Albania - 2015
  11. Complaint > Sostanj Thermal Power Plant

    Eligibility: Eligibility Assessment Report

    EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT PROJECT COMPLAINT MECHANISM ELIGIBILITY ASSESSMENT REPORT COMPLAINT: SOSTANJ THERMAL POWER PROJECT REQUEST NUMBER: 2012/03 Table of contents Executive Summary 1 I. Overview of the Eligibility Assessment process 2 II. Factual Background of the Sostanj Thermal Power Plant PCM Proceeding 6 III. Steps Taken in Determining Eligibilit...

    EBRD Project Complaint Mechanism - Slovenia
  12. Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

    Eligibility: English

    ...request at any time that the CAO transfer their complaints from the Ombudsman function to the Compliance function, but that according to the CAO’s Operational Guidelines these two processes do not run in parallel. In other words, the CAO could not attend to their request for an audit of the credit approval process (performed by the Compliance function) and for environmental and social assessments of the PRONACA operations (conducted under the sponsorship of the Ombudsman function) at the same ti...

    IFC Compliance Advisor/Ombudsman - Ecuador - 2011
  13. Complaint > Reventazon Hydroelectric Power Project

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request against the eligibility criteria established in its Policy to determine whether or not the Request is eligible and whether it can be accepted for processing. This eligibility determination is neither an assessment of the merits of the Request or the issues raised, nor a determination of the IDB Group’s compliance or noncompliance with its Relevant Operational Policies. If the Request is declared eligible, the process will begin for the phase selected by the Requesters; otherwise, the Req...

    IDB Independent Consultation and Investigation Mechanism - Costa Rica - 2018
  14. Complaint > Ituango Hydropower Plant

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request with respect to the criteria established in its Policy, to determine whether the Request fulfills those criteria and may therefore be accepted for processing. This analysis is not an evaluation of the merits of the Request nor of the issues raised therein; neither is it a determination of the IDB Group’s compliance or noncompliance with the Relevant Operational Policies. If the Request is declared eligible, it is transferred to the Phase requested by the Requesters; for Requests that are...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2018
  15. Complaint > Tietê Várzea Program

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request. Telephone call with Requesters concerning the Request and the MICI 1 August process. Allowance of a maximum period of 10 business days for the Requesters 4 August to present additional information required to process the Request. 17 August Receipt of additional information requested of the Requesters. 22 August Registration of ...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2017
  16. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Eligibility: 37-Eligibility Report (English)

    ...Requesters claim that because of the above-mentioned Bank failures the policies supported “do not appear to lay a solid foundation for zoning.”26 Moreover, the Requesters warn that, if the zoning of the forests were to be 22 Request, p. 9. 23 Request, p. 4. 24 Request, p. 4. 25 Request, p. 4-5. 26 Request, p. 8. 7 carried out without consultations of affected people and without taking their ...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  17. Complaint > Productive and Tourism Infrastructure Program for the Province of Rio Negro

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Requeste...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  18. Complaint > Alto Maipo Hydroelectric Power Project - Request III

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Requeste...

    IDB Independent Consultation and Investigation Mechanism - Chile - 2019
  19. Complaint > Program for the Reconstruction of Electricity Infrastructure in Areas Affected by the Earthquake in Ecuador

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request and phone call with the Representative of the Requesters 20 April regarding the MICI process. 27 April Notification of Registration of Request sent to Requesters and IDB Management. 10 May Meeting with Project Team. 21 May Phone call with the Representative of the Requesters. 25 May Meeting with Project Team. Receipt of IDB Management’s Response, which included a request for a 30 May...

    IDB Independent Consultation and Investigation Mechanism - Ecuador - 2018
  20. Complaint > Improving Rural Livelihoods through Carbon Sequestration Project

    Eligibility: 80-Eligibility Report (English)

    ...Request for Inspection was submitted, about 43% had been disbursed. C. The Request 13. What follows is a summary of the Request for Inspection. The Request is attached to this Report as Annex I. 14. According to the Request, delays in Project execution by the Bank have caused harm to farmers participating in the Project. The Request states that farmers actively participated in the Project since its beginning by raising plantations on their degraded lands and, in...

    WB Inspection Panel - India - 2010