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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Panama Canal Expansion-01/Gatun

    Appraisal: English

    ...vice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC‟s/MIGA‟s implementation of measures to meet the relevant requirements, it will be necessary for CAO to review the actions of the client and verify outcomes in the field. In order to decide whether a Compliance Investigation is warranted, CAO Compliance first conducts a Compliance Appr...

    IFC Compliance Advisor/Ombudsman - Panama - 2013
  2. Complaint > Wilmar Group-01/West Kalimantan

    Compliance Report: English

    ...Vice President initiated a compliance appraisal of IFC‘s fourth investment in Wilmar, the Delta-Wilmar CIS Expansion. CAO Compliance disclosed an appraisal report on March 11, 2009 that concluded that an audit was merited. As a result, the scope of the ongoing audit was expanded to include the fourth investment, but was limited to the issues transferred by CAO Ombudsman and originating from the July 2007 complaint to the CAO. 8 Audit Report ...

    IFC Compliance Advisor/Ombudsman - Indonesia
  3. Complaint > Tata Tea-01/CAO Vice President Request

    Monitoring: CAO Monitoring Report of IFC regarding Amalgamated Plantations Private Limited (APPL), India - January 2019

    ...Vice President, following complaints from international unions. The CAO compliance investigation acknowledged that IFC’s investment in APPL was a challenging one, but one with potential for significant development impact, given the poor and vulnerable status of the client’s workforce. At the same time, CAO’s investigation documented non-compliance in relation to IFC’s assessment and management of E&S risk associated with the investment. Given the vulnerable status of workers and the client’s res...

    IFC Compliance Advisor/Ombudsman - India - 2019
  4. Complaint > Wilmar Group-03/Jambi

    Compliance Report: English

    ...President, the CAO Vice President or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project environmental and social (E&S) performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether:  The actual E&S out...

    IFC Compliance Advisor/Ombudsman - Indonesia
  5. Complaint > Agrokasa-01/Ica

    Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

    ...Vice President IEG Independent Evaluation Group (World Bank Group) IFC International Finance Corporation (World Bank Group) IRM Investment Review Meeting MIGA Multilateral Investment Guarantee Agency (World Bank Group) NGOs nongovernmental organizations PS Performance Standards PDS Project Data Sheet PDS-ER Project Data Sheet Early Review SEA Social and Environmental Assessment SPI ...

    IFC Compliance Advisor/Ombudsman - Peru
  6. Complaint > Yanacocha-02/Cajamarca

    Eligibility: Report of the Independent Evaluation of the Mesa de dialogo y consenso CAO-Cajamarca, May 2005

    ...Vicepresidente, Gobierno Regional WA, MR - Feb. 17, 2005 Cesar Rodríguez Rabanal Unidad de Prevención de Conflictos de la MR, J - Feb. 15, 2005 Presidencia Del Consejo de Ministros (LIMA) Andres Trigoso Regidor Municipal, Presidente Team Medio WA, MR - Feb. 18, 2005 Ambiente Municipal de Cajamarca Civil Society...

    IFC Compliance Advisor/Ombudsman - Peru
  7. Complaint > Salala Rubber Corporation-01/Margibi and Bong

    Filing: CAO Complaint - Liberia - Salala Rubber Corporation 01

    ...Vice President Compliance Advisor/Ombudsman International Finance Corporation 2121 Pennsylvania Avenue NW Washington, DC 20433 USA Fax: (+1) (202) 522-7400 Email: cao-compliance@ifc.org April 15th, 2019 Re: Salala Rubber Corporation’s (Socfin) involvement in human rights and environmental violations in its rubber plantation’s land acquisition and expansion in Liberia. Dear Vice President Gratacos, 1. We are indigenous peoples from communities in the following towns and villages: Gl...

    IFC Compliance Advisor/Ombudsman - Liberia - 2019
  8. Complaint > CBG-01/Sangaredi

    Filing: CAO Complaint - Guinea / CBG-01 - English

    ...Vice President and CAO Office of the Compliance Advisor Ombudsman, International Finance Corporation 2121 Pennsylvania Avenue NW Washington, DC 20433 USA E-mail: CAO@worldbankgroup.org February 20, 2019 Re : Complaint concerning IFC loan to the “Compagnie des Bauxites de Guinée” (CBG) Dear Vice President Gratacós, Centre de Commerce International pour le Developpement (CECIDE), Association pour le ...

    IFC Compliance Advisor/Ombudsman - Guinea
  9. Complaint > Real LRIF-01/Coban

    Compliance Report: English

    ...vices as “the benefits that people, including businesses, derive from ecosystems. Ecosystem services are organized into four types: (i) provisioning services, which are the products people obtain from ecosystems [e.g. Freshwater]; (ii) regulating services, which are the benefits people obtain from the regulation of ecosystem processes; (iii) cultural services, which are the nonmaterial benefits people obtain from ecosystems; and (iv) supporting services, which are the natural processes that main...

    IFC Compliance Advisor/Ombudsman - Guatemala - 2017
  10. Complaint > Enso Albania-01/Lengarica

    Compliance Report: English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s E&S performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s environmental and social (E&S) performance. In the context of a CAO compliance investigation, at issue is whe...

    IFC Compliance Advisor/Ombudsman - Albania - 2018
  11. Complaint > Bidco-04/Thika

    Compliance Report: CAO Compliance Investigation Report - Bidco 01 & 04 - October 2018 - English PDF

    ...vice for employees who had not initially been employed as casual workers. The court awarded the workers one month’s salary in lieu of notice of termination of service and one month’s salary in lieu of leave for each complete year of service from 2009 to 2013 for those in service during this period.44 40 Kenya Employment Act §2. 41 Kenya Employment Act §37(3). 42 See Republic of Kenya in the Industrial Court of Kenya at Nairobi, Cause No. 690 of 2013, George Ochieng Amolo vs. Bidco Oil Refineries...

    IFC Compliance Advisor/Ombudsman - Kenya - 2018
  12. Complaint > Eco Oro-01/Bucaramanga

    Compliance Report: English

    ...President, the CAO Vice President or senior management of IFC/MIGA. CAO Compliance Investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project E&S performance. The purpose of a CAO Compliance Investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO Compliance Investigation, at issue is whether:  the actual E&S outcomes of a project are consi...

    IFC Compliance Advisor/Ombudsman - Colombia
  13. Complaint > Reventazon HPP-01

    Compliance Report: English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s E&S performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s environmental and social (E&S) performance. In the context of a CAO compliance investigation, at issue is whe...

    IFC Compliance Advisor/Ombudsman - Costa Rica
  14. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Compliance Report: English

    ...president, the CAO vice president or senior management of IFC/MIGA. CAO Compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project environmental and social performance. The purpose of a CAO Compliance Investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and, as a result, improve E&S performance. A CAO compliance investigation is “a systematic, documented verification process of objectively ob...

    IFC Compliance Advisor/Ombudsman - India
  15. Complaint > Bidco Bev. & Det.-01/Thika

    Compliance Report: CAO Compliance Investigation Report - Bidco 01 & 04 - October 2018 - English

    ...vice for employees who had not initially been employed as casual workers. The court awarded the workers one month’s salary in lieu of notice of termination of service and one month’s salary in lieu of leave for each complete year of service from 2009 to 2013 for those in service during this period.44 40 Kenya Employment Act §2. 41 Kenya Employment Act §37(3). 42 See Republic of Kenya in the Industrial Court of Kenya at Nairobi, Cause No. 690 of 2013, George Ochieng Amolo vs. Bidco Oil Refineries...

    IFC Compliance Advisor/Ombudsman - Kenya
  16. Complaint > Bujagali Energy-04/Bujagali

    Compliance Report: English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether:  The actual E&S outcomes of...

    IFC Compliance Advisor/Ombudsman - Uganda
  17. Complaint > Bujagali Energy-07/Bujagali

    Compliance Report: English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether: • The actual E&S outcomes of...

    IFC Compliance Advisor/Ombudsman - Uganda
  18. Complaint > Maple Energy-01/Nuevo Sucre and Canaan

    Filing: English

    ...Vice President 2121 Pennsylvania Avenue, NW Room F11K-232 Washington, DC 20433 United States Fax (202) 522-7400 cao-compliance@ifc.org Submitted via electronic mail and U.S. mail Dear Ms. Taylor, We, the citizens of the Shibibo-Konibo indigenous villages of Canaán de Cachiyacu and Nuevo Sucre, hereby submit this complaint to the Compliance/Advisor Ombudsman (“CAO”) regarding human rights and environmental violations caused by International Finance Corporation (“IFC”) client Maple Energ...

    IFC Compliance Advisor/Ombudsman - Peru - 2010
  19. Complaint > Nedbank Tier II-01/Kintinian

    Filing: Letter of complaint to CAO with annexes - Nedbank-01 - April 2017

    ...Vice President and CAO Office of the Compliance Advisor Ombudsman International Finance Corporation 2121 Pennsylvani a Avenue NW Washin gton, DC 20433 USA E-mail: CAO@worldbankgroup.org April 27, 2017 Dear Vice President Gratacos Re: Complaint concerning IFC loan to NedBank Group Ltd (Project no. 26014) 1. Centre de Commerce International pour le Developpement ("CECIDE"), Le Memes Droits Pour Tous ("MDT"), and Inclusive Development International ("IDI'') are submitting this complaint to the Off...

    IFC Compliance Advisor/Ombudsman - Guinea - 2017
  20. Complaint > Bilt Paper-02/Sipitang

    Compliance Report: CAO Compliance Investigation Report - Bilt-02 - April 13, 2018 - ENGLISH

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s environmental and social (E&S) performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s E&S performance. In the context of a CAO compliance investigation, at issue is whe...

    IFC Compliance Advisor/Ombudsman - Malaysia - 2018