Eligibility Bottlenecks and the Story of a Complaint

Welcome to the March edition of the Accountability Console Newsletter!

This month, AC Research Director Samer Araabi uses the example of Accountability Counsel's Assam Tea case to demonstrate how to connect Console data with the story of a complaint. For further guidance on navigating the Console functions, please see this video.

This month's research piece by Marisa Lenci and Olivia Manes explores the bottlenecks communities face when using Independent Accountability Mechanisms (IAMs). Although IAMs were created for communities to access remedy in the face of harm from internationally financed projects, most complaints end at an early stage, many for unknown reasons. Through a deep dive into filtered complaint data and the Console's policy benchmarking tool, we explore the eligibility bottlenecks at IAMs, and what they mean for communities seeking remedy.

We're also conducting a survey to assess next steps in improving the Console's value and usability for its diverse user base. We would highly appreciate your participation; no information you share will be used publicly.