Understanding Community Harm Part 3: Displacement
In the September edition of the newsletter, we continue our series on understanding community harm with a deep dive into complaints raising concerns of physical and economic displacement. Displacement issues are one of the most commonly raised issues in complaints to IAMs, occurring in nearly one of every four complaints. This article explores examples of how communities facing displacement have had their concerns addressed through IAM complaint processes, and what types of outcomes have resulted from these processes for communities.
Updates to Console data, features, and functionality
- New Project Data: We've added over 100 new projects to the Console, with information on investments, clients, and related complaints.
By Shreyas Suresh — Sept. 6, 2021
Nearly a quarter of all complaints filed to accountability offices raise issues related to displacement. We explore examples of how community complaints raising displacement issues are addressed through IAM processes, and the different outcomes and challenges communities face as a result of IAM processes.
Highlights of user questions and suggestions
Is there a way to filter complaints by organizations involved?
In the Advanced Filters dropdown on the Complaints page, users can filter complaints by "Filer Type", which accounts for the type of organization (e.g., "Local Community Organization" or "International CSO") involved in filing the complaint. To search the name of a particular organization involved in a complaint, users can use the Document Search feature, located in the Complaints section of the sidebar. For more information on how to use the Document Search feature, you can read our previous newsletter article, https://www.accountabilityconsole.com/newsletter/articles/document-search/.
How do you account for complaints that are filed to more than one IAM?
In order to account for differing IAM processes, including differences in the stages available, the policies applicable, and the way that complaints may be handled by IAMs, as well as instances where complaints may be subsequently filed to other IAMs at a later date, complaints filed to more than one IAM are accounted for separately.