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EBRD Project Complaint Mechanism

May the complaint be filed in any language?


Benchmark Category

Languages of the complaint

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.


Complaints may be submitted in any of the working languages of the Bank, that is, English, French, German or Russian, or in any of the official languages of the Bank's countries of operations.

Does this policy correlate with complaint outcomes?

Complaint Status


Dispute Resolution

Compliance Review