EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

May the complaint be filed in any language?

Benchmark Category

Languages of the complaint

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

2014 PCM Rules and Procedures (ROP); p. 1, section para. 6

Notes

Complaints may be submitted in any of the working languages of the Bank, that is, English, French, German or Russian, or in any of the official languages of the Bank's countries of operations.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	No
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	Yes
OPIC Office of Accountability	Yes
EIB Complaints Mechanism	No
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	No
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review