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EIB Complaints Mechanism

May the complaint be filed in any language?


Benchmark Category

Languages of the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 12, 2021


Complaints should be in one of the official languages of the EU. For projects outside EU, the IAM will endeavor, whenever possible, to process complaints in that country's national language

Does this policy correlate with complaint outcomes?

Complaint Status


Dispute Resolution

Compliance Review