IFC Compliance Advisor/Ombudsman Benchmark | Accountability Console
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IFC Compliance Advisor/Ombudsman

May past or ongoing judicial, non-judicial, or IAM proceedings affect accessibility to the IAM?

Yes

Benchmark Category

Judicial and Parallel Proceedings

Date of Policy Review

Page Updated On:

Feb. 28, 2024, 11:21 a.m.

Notes

The CAO will consider the relevance of concluded, pending or ongoing judicial or non-judicial proceedings at the assessment phase and during compliance appraisal. The CAO will then craft the terms of reference for compliance investigations in consideration of "limitations" like "the presence of concurrent judicial proceedings."

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review