EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

May past or ongoing judicial, non-judicial, or IAM proceedings affect accessibility to the IAM?

Yes

Benchmark Category

Judicial and Parallel Proceedings

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Complaints Mechanism Policy; p. 9, section 4.3.8

Notes

The IAM cannot handle a complaint against the EIB if it is already before, is already settled, or is brought subsequently to other administrative or judicial review bodies.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	No
UNDP Social and Environmental Compliance Unit	No
UNDP Stakeholder Response Mechanism	No
ADB Special Project Facilitator and Compliance Review Panel	No
DEG/FMO/PR Independent Complaints Mechanism	Yes
EBRD Project Complaint Mechanism	Other
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	No
IDB Independent Consultation and Investigation Mechanism	Other
WB Inspection Panel	No
WB Accountability Mechanism	No
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review