In November 2012, the EIB Complaints Mechanism (EIB-CM) received emails from several individuals expressing objections to the construction works related to the expansion of the Cairo Metro Line in the Zamalek Island, Cairo, Egypt. Initially, the EIB-CM had received 33 complaints. Subsequently, the EIB-CM received additional emails from residents of Zamalek in support of the original complaint and with similar petitions than the original complainants. The complainants have presented several allegations. First, they contest the effectiveness of the public consultation held by the promoter; secondly, they express their disagreement with the route of the metro line and the location - in the Ismail Mohamed Street - chosen for the station; regarding the design of the metro line and the location of the station, the complainants have presented several alternatives to the route proposed by NAT; in addition, the complainants allege that the Bank has failed to adequately assess the disturbances resulting from the construction works and the associated mitigation measures; similarly, they allege that the Bank has failed to assess and provide adequate mitigation measures for risks associated with the construction works such as vibrations and the risk of the collapse of buildings. The complainants have also expressed their concerns on several other issues related to the future operation of the metro, such as social intrusion in the island, harassment of female users of the metro, loss of business and management of the flow of pedestrians associated to the metro station.