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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
Capacity Development of National Capital Region Planning Board (NCRPB) ADB SPF CRP Unknown 22/02/2013 Closed Without Outputs
Hebei Energy Efficiency Improvement and Emission Reduction Project ADB SPF CRP China 17/12/2014 Closed Without Outputs
National Highway Development Sector Investment Program ADB SPF CRP Pakistan 09/09/2006 Closed With Outputs
Sixth Road Project ADB SPF CRP Philippines 27/09/2004 Closed Without Outputs
Supporting Public Management through eGovernment Capacity Development ADB SPF CRP Unknown 15/10/2013 Closed Without Outputs
Urban Public and Environmental Health Sector Development Program ADB SPF CRP Bangladesh 21/09/2015 Closed Without Outputs
Promoting Economic Use of Customary Land and Samoa AgriBusiness Support Project ADB SPF CRP Samoa 13/04/2016 Active
Greater Colombo Wastewater Management Project ADB SPF CRP Sri Lanka 29/03/2017 Closed Without Outputs
Greater Colombo Wastewater Management Project ADB SPF CRP Sri Lanka 05/09/2018 Closed Without Outputs
National Motorway M-4 Gojra-Shorkot Section Project ADB SPF CRP Pakistan 04/01/2018 Closed Without Outputs
North-South Transmission Enhancement Project ADB SPF CRP Afghanistan 31/01/2018 Active
Regional Urban Development Project ADB SPF CRP Nepal 21/02/2019 Closed Without Outputs
Pehur High Level Canal Extension Project ADB SPF CRP Pakistan 05/02/2019 Active
Greater Colombo Wastewater Management Project ADB SPF CRP Sri Lanka 22/11/2019 Active
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
GrCF - Belgrade Green Boulevard EBRD PCM Serbia 28/06/2018 Closed Without Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 04/01/2012 Closed Without Outputs
Cairo Metro Line 3 (Phase 3) 2 EIB CM Egypt 29/12/2014 Closed Without Outputs
Municipal and Regional Infrastructure Loan EIB CM Serbia 29/02/2012 Closed Without Outputs
Municipal and Regional Infrastructure Loan 2 EIB CM Serbia 07/10/2014 Closed Without Outputs
Grand Contournement Ouest de Strasbourg EIB CM France 12/04/2018 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 14/12/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 07/12/2017 Closed Without Outputs
Regional Mombasa Port Access Road EIB CM Kenya 09/11/2017 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 21/07/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 17/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 04/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 30/06/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 27/06/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 25/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 22/05/2017 Closed Without Outputs
Regional Mombasa Port Access Road EIB CM Kenya 19/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 09/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 03/04/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 27/03/2017 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 02/03/2017 Closed Without Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 01/03/2017 Closed With Outputs
Armenia M6 Interstate Road EIB CM Armenia 27/01/2017 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 18/01/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 09/01/2017 Closed With Outputs
JASPERS - Ljubiljana Wastewater Collection & Treatment EIB CM Slovenia 06/01/2017 Closed Without Outputs
JASPERS - Lecevica Waste Management Centre EIB CM Croatia 21/12/2016 Closed With Outputs
Grand Contournement Ouest de Strasbourg EIB CM France 19/07/2016 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 19/06/2016 Closed Without Outputs
D4R7 Slovakia PPP EIB CM Slovakia 03/06/2016 Closed Without Outputs
Georgia East-West Highway EIB CM Georgia 21/04/2016 Closed Without Outputs
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Closed With Outputs
Municipal and Regional Infrastructure Loan EIB CM Serbia 13/08/2018 Closed Without Outputs
D4R7 Slovakia PPP EIB CM Slovakia 30/08/2018 Active
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Productive Infrastructure Program - Request II IDB MICI Haiti 12/01/2017 Monitoring
Program for the Reconstruction of Electricity Infrastructure in Areas Affected by the Earthquake in Ecuador IDB MICI Ecuador 20/04/2018 Monitoring
Reconquista River Basin Environmental Sanitation Program IDB MICI Argentina 08/01/2018 Closed Without Outputs
Support for Disaster Risk Management Policy IDB MICI Peru 14/03/2016 Closed Without Outputs
Support for Disaster Risk Management policy IDB MICI Peru 23/02/2016 Closed Without Outputs
Program to Support Preinvestment for Development IDB MICI Bolivia 23/07/2018 Closed Without Outputs
Program for the Institutional Strengthening of the office of the Comptroller General IDB MICI Colombia 21/08/2018 Closed Without Outputs
Strategic Program for Transportation Infrastructure and Logistics in Paraná IDB MICI Brazil 04/09/2018 Closed Without Outputs
Maués Integrated Sanitation Program - PROSAIMAUÉS IDB MICI Brazil 12/09/2019 Closed Without Outputs
Railroad General Roca Improvement Program - Constitución - La Plata Line IDB MICI Argentina 12/06/2019 Closed Without Outputs
Project Viva Cidade 2 Environmental Revitalization and Urban Municipality Joinvi IDB MICI Brazil 29/05/2019 Closed Without Outputs
Reconquista River Basin Environmental Sanitation Program- Request III IDB MICI Argentina 07/05/2019 Monitoring
Reconquista River Basin Environmental Sanitation Program- Request II IDB MICI Argentina 04/04/2019 Closed Without Outputs
Power Utility Upgrade Program IDB MICI Guyana 05/03/2019 Closed Without Outputs
Reconstruction Program of the electricity infrastructure in the areas affected by the earthquake in Ecuador (EC-L1219) – Request II IDB MICI Ecuador 05/03/2019 Closed Without Outputs
Productive and Tourism Infrastructure Program for the Province of Rio Negro IDB MICI Argentina 28/02/2019 Monitoring
São José dos Campos Urban Structuring Program- Request III IDB MICI Brazil 04/02/2019 Closed Without Outputs
Coastal Risk Assessment and Management Program IDB MICI Barbados 14/01/2019 Closed Without Outputs
The Acre Sustainable Development Program (PDSA-II) IDB MICI Brazil 10/09/2020 Active
Energy Efficiency and Renewable Energy in Low-income Housing IDB MICI Argentina 14/08/2020 Closed Without Outputs
The Acre Sustainable Development Program (PDSA-II) IDB MICI Brazil 15/05/2020 Closed Without Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Andhra Pradesh & Telangana Road Sector Project WB Panel India 18/12/2015 Closed Without Outputs
Development Forestry Sector Management Project WB Panel Liberia 24/09/2010 Closed With Outputs Outside Process
Forest Concession Management and Control Pilot Project WB Panel Cambodia 28/01/2005 Closed With Outputs
Governance Promotion Adjustment Loan WB Panel Papua New Guinea 06/12/2001 Closed Without Outputs
Greater Beirut Water Supply Project WB Panel Lebanon 04/11/2010 Closed With Outputs Outside Process
Haiti Mining Dialogue Technical Assistance WB Panel Haiti 07/01/2015 Closed Without Outputs
Institutional Reform Development Policy Financing WB Panel Yemen 13/04/2009 Closed With Outputs Outside Process
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Jute Sector Adjustment Credit Project WB Panel Bangladesh 13/11/1996 Closed Without Outputs
Kenya Energy Sector Recovery Project WB Panel Kenya 10/05/2012 Closed With Outputs Outside Process
Land Administration Project WB Panel Honduras 03/01/2006 Closed With Outputs
Land Management and Administration Project WB Panel Cambodia 04/09/2009 Closed With Outputs
Madhya Pradesh Water Sector Restructuring Project, 1st request WB Panel India 31/08/2010 Closed Without Outputs
Mine Closure and Social Mitigation Project WB Panel Romania 06/01/2006 Closed With Outputs Outside Process
Mumbai Urban Transport Project WB Panel India 28/04/2004 Closed With Outputs
National Drainage Program Project WB Panel Pakistan 10/09/2004 Closed With Outputs
Natural Resource Management Project WB Panel Kenya 14/01/2013 Closed With Outputs
Private Sector Development and Competitiveness Project, First Request WB Panel Democratic Republic of Congo 25/02/2009 Closed With Outputs Outside Process
Proposed Kosovo Power Project and Second Additional Financing Energy Sector Clean-up and Land Reclamation Project WB Panel Kosovo 12/06/2015 Monitoring
Rondonia Natural Resources Management Project WB Panel Brazil 16/06/1995 Closed With Outputs Outside Process
Special Structural Adjustment Loan WB Panel Argentina 26/07/1999 Closed With Outputs Outside Process
Sustainable Development of Natural Resources - Additional Financing, and Sustainable Development of Natural Resources II WB Panel Afghanistan 03/12/2012 Closed With Outputs Outside Process
Tax Administration Reform Project WB Panel Pakistan 22/12/2009 Closed With Outputs Outside Process
Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project WB Panel Democratic Republic of Congo 19/11/2005 Closed With Outputs
DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing) WB Panel Democratic Republic of Congo 03/08/2017 Monitoring
Amaravati Sustainable Capital City Development Project WB Panel India 25/03/2017 Closed Without Outputs
Vietnam Livestock Competitiveness and Food Safety and Additional Financing to Livestock Competitiveness and Food Safety Project WB Panel Vietnam 12/01/2017 Closed Without Outputs
Bangladesh Modern Food Storage Facilities Project WB Panel Bangladesh 08/12/2016 Closed Without Outputs
Water and Sanitation Service Improvement Project and Water and Sanitation Service Improvement Project - Additional Financing WB Panel Kenya 29/11/2016 Closed Without Outputs
Amaravati Sustainable Capital City Development Project WB Panel India 08/10/2016 Closed Without Outputs
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III (Second Request) WB Panel Uganda 19/09/2016 Monitoring
Andhra Pradesh & Telengana Road Sector and National Highways Interconnectivity Improvement Project WB Panel India 11/09/2016 Closed Without Outputs
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III WB Panel Uganda 20/06/2016 Monitoring
Irrigation System Enhancement Project (First Request) WB Panel Armenia 18/03/2016 Closed With Outputs Outside Process
Irrigation System Enhancement Project (Second Request) WB Panel Armenia 03/03/2016 Closed With Outputs Outside Process
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing WB Panel Mongolia 02/04/2018 Closed Without Outputs
Private Sector Competitiveness Project WB Panel Tajikistan 21/06/2018 Closed Without Outputs
Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Financing WB Panel Lebanon 06/08/2018 Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing WB Panel Mongolia 02/04/2018 Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing WB Panel Mongolia 02/04/2018 Closed Without Outputs
Rural Water Supply and Sanitation Project for Low Income States - First Request WB Panel India 21/09/2018 Active
Rural Water Supply and Sanitation Project for Low Income States - Second Request WB Panel India 12/12/2018 Active
Transport Sector Support Project and its Additional Financing WB Panel Kenya 17/12/2018 Closed Without Outputs
Nairobi Metropolitan Services Improvement Project WB Panel Kenya 10/04/2019 Closed Without Outputs
Natural Resource Management Project and Kenya Climate Smart Agriculture Project, and Kenya Urban Support Program WB Panel Kenya 15/04/2019 Closed Without Outputs
Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Fiancing - Second Request WB Panel Lebanon 24/06/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - First Request WB Panel Poland 21/06/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Second Request WB Panel Poland 11/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Third Request WB Panel Poland 12/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Fourth Request WB Panel Poland 15/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Fifth Request WB Panel Poland 15/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Sixth Request WB Panel Poland 30/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Seventh Request WB Panel Poland 04/09/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Eighth Request WB Panel Poland 20/09/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Ninth Request WB Panel Poland 07/10/2019 Closed Without Outputs
Nepal-India Regional Trade and Transport Project (P144335) WB Panel Nepal 25/04/2020 Active
Piaui Pillars of Growth and Social Inclusion Project (P129342) WB Panel Brazil 06/12/2019 Active
Ecosystem Conservation and Management Project (P156021) WB Panel Sri Lanka 21/10/2019 Closed Without Outputs