Cairo Metro Line 3 (Phase 3) | Accountability Console
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Cairo Metro Line 3 (Phase 3)

Issues

Community health and safety

Description: Complaint raises concerns related to public health and safety including incidents of or an increase in accidents, release of hazardous materials, and spread of diseases. Concerns related to retaliation and/or violence are not included.

Complaints with this Issue: 258

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Consultation and disclosure

Description: Complaint raises concerns regarding inadequate or absent consultation about or disclosure of project information, including project impacts and/or mitigation plans.

Complaints with this Issue: 384

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Due diligence

Description: Complaint raises concerns about inadequate or absent prior investigation of project impacts.

Complaints with this Issue: 385

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Sectors

Infrastructure

Description:

Complaints in this Sector: 504

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Project

Name: Cairo Metro Line 3

Investments: EIB 20100613

Client: National Authority for Tunnels (NAT)

Support: Loans

Country: Egypt

Complaint

IAM: Complaints Mechanism (CM)

ID: SG/E/2012/12

Date Filed: Jan. 4, 2012

Date Closed: March 31, 2014

Status: Closed Without Outputs

Description

In November 2012, the EIB Complaints Mechanism (EIB-CM) received emails from several individuals expressing objections to the construction works related to the expansion of the Cairo Metro Line in the Zamalek Island, Cairo, Egypt. Initially, the EIB-CM had received 33 complaints. Subsequently, the EIB-CM received additional emails from residents of Zamalek in support of the original complaint and with similar petitions than the original complainants. The complainants have presented several allegations. First, they contest the effectiveness of the public consultation held by the promoter; secondly, they express their disagreement with the route of the metro line and the location - in the Ismail Mohamed Street - chosen for the station; regarding the design of the metro line and the location of the station, the complainants have presented several alternatives to the route proposed by NAT; in addition, the complainants allege that the Bank has failed to adequately assess the disturbances resulting from the construction works and the associated mitigation measures; similarly, they allege that the Bank has failed to assess and provide adequate mitigation measures for risks associated with the construction works such as vibrations and the risk of the collapse of buildings. The complainants have also expressed their concerns on several other issues related to the future operation of the metro, such as social intrusion in the island, harassment of female users of the metro, loss of business and management of the flow of pedestrians associated to the metro station.

Complaint Stages

Filing

Jan. 4, 2012

Filing

Status:

Start Date: Jan. 4, 2012

Registration

Jan. 4, 2012 -

Jan. 4, 2012

Registration

Status: Completed

Start Date: Jan. 4, 2012

End Date: Jan. 4, 2012

Eligibility

Jan. 4, 2012 -

Sept. 11, 2013

Eligibility

Status: Completed

Start Date: Jan. 4, 2012

End Date: Sept. 11, 2013

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Not desired by complainant, Complainant chose not to have dispute resolution

Compliance Review

Not Undertaken

Compliance Review

Status: Not Undertaken

Explanation: Unknown

Has Compliance Report: No

Non-Compliance Found: No

Monitoring

March 9, 2014 -

March 31, 2014

Monitoring

Status: Completed

Start Date: March 9, 2014

End Date: March 31, 2014

Closed

March 31, 2014

Timeline