The Zenata Urban Development Project in Morocco covers the development of a new eco-city located between Casablanca and Mohammedia (the “Project”). In September 2014, the EIB approved a loan of up to €150 million for a total Project cost estimated at €800 million. The resettlement required for the purposes of the Project affects more than 40,000 people, approximately 70% of whom are low-income people scattered across 17 informal settlements that are to be dismantled under the “Villes sans Bidonvilles”, Morocco’s national program (the “VSB”). In view of the above, and in line with the EIB Environmental and Social Standards, the EIB required the promoter to develop a resettlement policy framework and a Resettlement Action Plan (“RAP”). The RAP, which was validated by the EIB, describes the resettlement program, the different categories of Project Affected Persons (“PAPs”), their entitlements and corresponding compensations, and the livelihood restoration measures. The three complaints contain several allegations about various issues related to the resettlement process. Major allegations concern the: lack of eligibility and inadequate compensation for children who married and created their own families since April 2012; and lack of transparency in the eligibility and compensation process of PAPs.