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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Development of the Industry of Products of the Vegetable Sponge

    Appraisal: Issuance of Assessment Report

    ...request filed by Loofah S.A. with the Bank’s Independent Investigation Mechanism (IIM). 1.2. The request On 10 February 2009, Ms. Brigitte Fuzellier, as president of Loofah S.A. (“Loofah” or “the Requester”) filed a request (“the Request”) with the IDB’s Independent Investigation Mechanism (“IIM” or “previous mechanism”) in connection with the loan contract and technical‐cooperation agreement, alleging economic and financial damages caused by the cancelation of the technical‐cooperation ...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2011
  2. Complaint > Bridge International Academies-01/Kenya

    Appraisal: CAO Appraisal Report - Bridge-01/Kenya - October 2019 - English

    ...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response to t...

    IFC Compliance Advisor/Ombudsman - Kenya - 2019
  3. Complaint > Mario Covas Rodoanel - Northern Sections 1 and 2 (2011)

    Appraisal: Issuance of Assessment Report

    ...Requester, the Project Ombudsperson has started to regard these other 63 persons as Requesters in the case, pursuant to article 42 of the ICIM Policy. 5. In addition, in the course of information gathering for the Assessment, the Requesters provided the Project Ombudsperson with a technical report prepared by consultants engaged by the Condomínio. Among other arguments, the report reiterates and details the impacts cited by the Requesters, such as undermining...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2012
  4. Complaint > CIFI-01/Hidro Santa Cruz

    Appraisal: English

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO’s compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In ...

    IFC Compliance Advisor/Ombudsman - Guatemala - 2016
  5. Complaint > Condor Gold PLC-01/Santa Cruz de la India

    Appraisal: CAO Compliance Appraisal - Condor Gold-01 - Nicaragua - ENG

    ...request of the government of Nicaragua, as a protest took place outside the venue. After that event, all public consultation on the mine development ceased at the request of the government until the November 2016 presidential elections. Communication between the client and the community was reduced thereafter, and focused only on aspects related to exploration work. After a July 2017 site visit, IFC reported progress on the following ESAP requirements: • Surface and ground water monitorin...

    IFC Compliance Advisor/Ombudsman - Nicaragua - 2019
  6. Complaint > Axzon-01/Halych and Kalush

    Appraisal: CAO Appraisal Report regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine - ENGLISH

    ...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. CAO Compliance Appraisal Report – IFC Investment in Axzon A/S 2 Table...

    IFC Compliance Advisor/Ombudsman - Ukraine
  7. Complaint > Bilt Paper-02/Sipitang

    Appraisal: CAO Compliance Appraisal Report - Bilt-02 - January 08, 2016

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

    IFC Compliance Advisor/Ombudsman - Malaysia - 2016
  8. Complaint > TCQ-01/Puerto Quetzal

    Appraisal: CAO Compliance Appraisal Report Guatemala TCQ - English - March_20_2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. ...

    IFC Compliance Advisor/Ombudsman - Guatemala - 2015
  9. Complaint > Kurum Hydro-01/Bradashesh

    Appraisal: Compliance Appraisal - Kurum Hydro-01 - August 2019 - English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

    IFC Compliance Advisor/Ombudsman - Albania - 2019
  10. Complaint > Railroad General Roca Improvement Program - Constitución - La Plata Line

    Appraisal: Assessment Report Public Disclosure

    ...Request Notification of the extension for the Requesters to comply with certain 18 June requirements 20 June Telephone call with the Requesters and receipt of additional information Registration of the Request and notification of the Requesters and IDB 24 June Management 10 July Meeting with project team 12 July Telephone call with the Requesters ...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  11. Complaint > Ituango Hydropower Plant

    Appraisal: Assessment Report Public Disclosure

    ...requesters and civil society 22 June organizations supporting the request Registration of the request and notification thereof to the requesters and IDB 3 July Management 13 July Approval of the extended deadline for the determination of eligibility Telephone call with the representative of the requesters and civil society 18 July orga...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2018
  12. Complaint > Wilmar Group-03/Jambi

    Appraisal: CAO Appraisal Report - Wilmar-03 - June 25_2014

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of the CAO compliance function is the performance of IFC and MIGA, not their client. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC’s/MIGA’s implem...

    IFC Compliance Advisor/Ombudsman - Indonesia - 2014
  13. Complaint > Alex Dev-01/Wadi al-Qamar

    Appraisal: English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

    IFC Compliance Advisor/Ombudsman - Egypt - 2016
  14. Complaint > Albania Hydros-01/Tirana

    Appraisal: CAO Compliance Appraisal of IFC advisory service project: Albania Hydros. March 18, 2014

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO compliance is on IFC and MIGA, not their client. This applies to all IFC’s business activities including the real sector, financial markets, and advisory services. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In ma...

    IFC Compliance Advisor/Ombudsman - Albania - 2014
  15. Complaint > Bidco Bev. & Det.-01/Thika

    Appraisal: CAO Compliance Appraisal Report - Bidco Bev. & Det.-01 - English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

    IFC Compliance Advisor/Ombudsman - Kenya - 2017
  16. Complaint > Avianca-01/Bogota

    Appraisal: Compliance Appraisal for Audit of IFC regarding Avianca S.A., Colombia: Case of Complaint from Global Unions on behalf of unions representing employees of Avianca, January 8, 2013

    ...requested. It is unclear to CAO whether requesting further information in the subsequent year’s AMR meets this requirement. In this context CAO notes that subsequent AMRs have not contained significantly more information on labor issues. 6 This is to be completed according to amendments to the legal agreement between IFC and the Company that extend the E&S provisions of the legal agreement to cover the operations of TACA in addition to those of Avianca. Appraisal Report ...

    IFC Compliance Advisor/Ombudsman - Colombia - 2013
  17. Complaint > Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura

    Appraisal: Issuance of Assessment Report

    ...Request On 15 March 2011, individual citizens, nongovernmental organizations, and neighborhood groups 1 (the Requesters) submitted to the Independent Consultation and Investigation Mechanism (ICIM) 2 a Request related to the potential environmental and social impacts of the planned building of a bridge connecting Rurrenabaque and San Buenaventura in Bolivia (the bridge project). Some of the Requesters have asked that the ICIM maintain confidentiality in dealing with and handling this Request. Th...

    IDB Independent Consultation and Investigation Mechanism - Bolivia - 2011
  18. Complaint > BTC Pipeline-26/Krstanisi

    Appraisal: English

    ...President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the CAO ...

    IFC Compliance Advisor/Ombudsman - Georgia
  19. Complaint > Multiphase Development Infrastructure Program: Support Production in Entre Rios

    Appraisal: Issuance of Assessment Report

    ...Request was received by the Ombudsperson on 20 September 2010. The objective of the assessment process was: (a) to gather further information on the claim submitted to the ICIM and its possible ramifications for project implementation, and (b) to explore whether a dialogue phase should be initiated and flexible, consensus‐oriented methods used to address the substance of the Request. Primary concerns of Requesters: (i) lack of access to information; (ii) irregularities in the consultation proces...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2011
  20. Complaint > Bilt Paper B.V-01/Sipitang

    Appraisal: CAO Appraisal Report - Bilt-01-July 13-2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

    IFC Compliance Advisor/Ombudsman - Malaysia - 2015