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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 1

    Compliance Report: CRP Final Report (English)

    ...Vice-President, Operations 1; the directors general of CWRD and RSDD; and the General Counsel. 12. On 20 June 2011, the CRP determined that the request was eligible and recommended that the Board authorize a compliance review, which it did on 20 July 2011. The CRP cleared its terms of reference (TOR) and the time frame for compliance review with the Board Compliance Review Committee on 22 August 2011 (Appendix 2), and provided the TOR to the Board and on the CRP website on 24 August 2...

    ADB Special Project Facilitator and Compliance Review Panel - Kyrgyzstan - 2012
  2. Complaint > Dinant-01/CAO Vice President Request

    Monitoring: English

    ...Vice President in response to reports of land conflict and related incidents of violence on and around Dinant oil plam plantations in Honduras’ lower Aguán Valley (Bajo Aguán), of which CAO became aware in late 2010. 6. The audit was finalized in December 2013 and released publically in January 2014. The audit made a number of non-compliance findings in relation to IFC’s review and supervision of the social impacts aspects of the project, particular...

    IFC Compliance Advisor/Ombudsman - Honduras
  3. Complaint > Dinant-01/CAO Vice President Request

    Monitoring: English

    ...Vice President in response to reports of land conflict and related incidents of violence on and around the client’s oil palm plantations in Honduras’ lower Aguán Valley (Bajo Aguán), of which CAO became aware in late 2010. The audit2 was finalized in December 2013 and released publically in January 2014. The audit made a number of non-compliance findings in relation to IFC’s review and supervision of the social impacts aspects of the project, particularly as related to conflict and security issu...

    IFC Compliance Advisor/Ombudsman - Honduras
  4. Complaint > Vizhinjam-01/Kerala

    Filing: Concerns of affected Stakeholders, Joint Complaint on the Proposed Vizhinjam Port Project, August 14, 2012

    ...Vice President Exnora International Email – cyriac.kodath@gmail.com Dr Sanjeev Ghosh Sudhiesh M Shajer Khan Former Additional Director District President Social Activist Fisheries Department Kerala Hotels and Restaurant Association Vizhinjam Government of Kerala Trivandrum Trivandrum sanjeevagho...

    IFC Compliance Advisor/Ombudsman - India - 2012
  5. Complaint > Interagua-01/Guayaquil

    Agreement: Memorandum of Agreement 5 - July 2, 2009

    ...vice to Users and Community Engagement II. Agreement proposal for the cases submitted by the OBSERVATORIO III. Process of study contracting IV. Catastrophic illnesses cases V. Testing of meters I. Improvements on the Service to Users and Community Engagement INTERAGUA reported on its new approach and improvements regarding customer service and community management. Policy and improvements are oriented to work hand in hand with the comm...

    IFC Compliance Advisor/Ombudsman - Ecuador
  6. Complaint > Kurum Hydro-01/Bradashesh

    Appraisal: Compliance Appraisal - Kurum Hydro-01 - August 2019 - English

    ...vice president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy pr...

    IFC Compliance Advisor/Ombudsman - Albania - 2019
  7. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Eligibility: 47-Management Report and Recommendation (English)

    ...Vice Presidency MoPWTT Ministry of Public Works, Transport and Telecommunications MoU Memorandum of Understanding OMS Operational Manual Statement OP Operational Policy OPCS Operations Policy and Country Services Vice Presidency PAD Project Appraisal Document SCDP Southern Coast Development Plan UNECE United Nations Economic Commission for Europe LIST OF OPERATIONAL POLICIES AND OPERATIONAL MANUAL S...

    WB Inspection Panel - Albania - 2007
  8. Complaint > Marlin-01/Sipacapa

    Filing: Statement on the IFC-financed Marlin Mine, Guatemala by Civil Society Organizations, June 2006

    ...President, World Bank Lars Thunell, Vice-President, International Finance Corporation Rashad Kaldany, Director, Oil, Gas, Mining and Chemicals Department, International Finance Corporation Meg Taylor, Compliance Advisory Ombudsman

    IFC Compliance Advisor/Ombudsman - Guatemala
  9. Complaint > Mumbai Urban Transport Project

    Compliance Review: 32-Investigation Report (English)

    ...Vice President, External Vice President, South Asia Region Vice President, Environmentally and Vice Affairs, Communications Operations Director Socially Sustainable Development President, and UN Affairs Director of Operational and Quality Services Infrastructure Cou...

    WB Inspection Panel - India - 2004
  10. Complaint > Dinant-01/CAO Vice President Request

    Compliance Report: English

    ...Vice President in April 2012.2 The CAO Vice President triggered the compliance process having received a letter of complaint regarding the project submitted to the President of the World Bank Group in November 2010,3 and following conversations between CAO and non-government organizations (NGOs). Key allegations made regarding the project were that:  IFC’s client (Dinant) conducted, facilitated or supported forced evictions of farmers in the lower Aguán Valley (or Bajo Aguán); ...

    IFC Compliance Advisor/Ombudsman - Honduras
  11. Complaint > Eskom Investment Support Project

    Other: 65-Press Release on Board Discussion (English)

    ...vices, and (e) inadequate consideration and economic analysis of alternatives and risks, particularly with regard to water and air externalities. “Electricity is a key driver of economic growth, creating jobs and improving the quality of life for people in South Africa and neighboring countries,” said Makhtar Diop, World Bank Vice President for the Africa Region. "Through the Eskom project, which also includes wind and solar power, we are committed to supporting South Africa’s efforts to achieve...

    WB Inspection Panel - South Africa - 2010
  12. Complaint > Albania Hydros-01/Tirana

    Filing: Complaint

    ...vices for the privatization / sale of four hydro power plants, HEC Ulëz Shkopet, SH.A. and HEC Bistrica 1 & Bistrica 2, SH. A., which are all profitable public energy enterprises. More specifically, IFC has consulted the Government of Albania [GoA] for the sale and privatization of the HPP of Ulëz, Shkopet, Bistrica 1 and Bistrica 2 [Hereinafter “The Service” or “Consulting / Advisory Service”]. Indeed, according to one GoA document, “GoA has hired the International Finance Corporation [IFC...

    IFC Compliance Advisor/Ombudsman - Albania - 2013
  13. Complaint > Amaggi Expansion-01/IFC Executive Vice President Request

    Management Response: IFC Response to CAO Audit Report, November 4, 2005

    ...Vice President, IFC Mr. Declan Duff, Acting VP, Operations Mr. Atul Mehta, Director, LAC Meg Taylor -4- November 4, 2005 Bcc: Amaggi William Bulmer Macodou I. N'Daw Oscar Chemeriniski Robert Horner Peter Neame Marcelo Lessa Kim-See Lim IFC Files CES Files Idesk IFC User Document! 00/00/0000 0:00:00 AM

    IFC Compliance Advisor/Ombudsman - Brazil
  14. Complaint > Second Urban Environment Sanitation Project

    Other: 49-Press Release on Board Discussion (English)

    ...Vice President for Africa Region. “While we understand the opposition of the communities to have landfills in their neighborhood, it is crucial to site these facilities in technically and financially feasible locations, provided that potentially affected people are properly consulted and compensated. The Bank should not be risk averse towards such projects but rather continue its commitment to support solid waste management as a key part of the broader health agenda in Africa,” she said. Managem...

    WB Inspection Panel - Ghana - 2007
  15. Complaint > Madhya Pradesh Water Sector Restructuring Project (2010) (First Request)

    Registration: 72-Memorandum to the Executive Directors (English)

    ...Vice President and her team have been proactive in trying to resolve the problems since the matter was brought to their attention by the Requesters and by the Inspection Panel. Both the Requesters and Senior Management have indicated to the Panel their interest in pursuing an early and efficient effort to remedy the situation. The Requesters have informed the Panel about meetings held with the Bank Team on site on October 31,2010, December 11,2010, and February 18,2011. Moreover, after the Dece...

    WB Inspection Panel - India - 2010
  16. Complaint > Egyptian Indian Polyester Company - Sokhna-02/India

    Filing: Egypt EIPC-02 Complaint - redacted - English

    ...Vice President (Logistics) on April 12, 2014 and arrived in Egypt subsequently to resume my responsibilities. Per consultancy contract [2-year duration i.e. April 2014 till April 2016], my compensation was agreed as USO 6765 per month (after deducting income tax). I received my salary up until March 2015 and no further payments were made to me after that. On November 30, 2015 (8 months after receiving the last salary), I was advised that my services would no longer be required and henc...

    IFC Compliance Advisor/Ombudsman - Egypt - 2017
  17. Complaint > Egyptian Indian Polyester Company - Sokhna-02/India

    Closing Report: Egypt EIPC-02 Conclusion Report - January 2019

    ...vice president of Polyester Company (EIPET) – Sokhna logistics, regarding the IFC-supported project (#28878) in Egypt. The IFC investment in Ain Sokhna, Egypt (the Complainant). This supported the establishment of a 420,000 tons was the second complaint received by CAO per annum, greenfield polyethylene regarding the project.1 The Complainant terephthalate (PET) resin plant in the Eldorado claimed that EIPET had failed to compen...

    IFC Compliance Advisor/Ombudsman - Egypt - 2019
  18. Complaint > Power Sector Generation and Restructuring Project

    Project Document: 46-Implementation Completion and Results Report

    ...vices related to the relevant tenders, spanning from bid preparation to contract implementation. The services were to include the provision of local knowledge, intelligence on the Albanian market, advice on the bid proposals, and building and managing relations with the client. Company B was to be paid on a success fee basis, subject to the successful award of the two contracts to Company A. Specifically, evidence suggests that, regarding the PSRRP Contract, Company A agreed to pay Compa...

    WB Inspection Panel - Albania - 2012
  19. Complaint > Power Sector Generation and Restructuring Project

    Project Document: 46-Redacted Board Report

    ...vices related to the relevant tenders, spanning from bid preparation to contract implementation. The services were to include the provision of local knowledge, intelligence on the Albanian market, advice on the bid proposals, and building and managing relations with the client. Company B was to be paid on a success fee basis, subject to the successful award of the two contracts to Company A. Specifically, evidence suggests that, regarding the PSRRP Contract, Company A agreed to pay Compa...

    WB Inspection Panel - Albania - 2018
  20. Complaint > Fuzhou Environmental Improvement Project

    Compliance Report: CRP Final Report (English)

    ...Vice-President (Operations 2) and the Vice-President for Knowledge Management and Sustainable Development the project documents and files and a list of ADB staff involved in project preparation and implementation. The CRP also determined that the operational policies and procedures in question could be found in the 1995 Policy on Involuntary Resettlement and Section F2 on involuntary resettlement in the Operations Manual (29 October 2003). 17. The CRP reviewed the project documents and fil...

    ADB Special Project Facilitator and Compliance Review Panel - China - 2010